Freshservice vs Planview Daptiv comparison

Freshworks and Planview are both solutions in the Project Portfolio Management category. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 83% of Planview users who would recommend it.

Freshservice

Read 41 Freshservice reviews

8,428 Views
3,877 Comparison Views

97% willing to recommend

Planview Daptiv

Read 12 Planview Daptiv reviews

2,273 Views
1,023 Comparison Views

83% willing to recommend

Freshservice

Planview Daptiv

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Freshservice and Planview Daptiv based on real PeerSpot user reviews.

Find out what your peers are saying about monday.com, Planisware, Broadcom and others in Project Portfolio Management.

To learn more, read our detailed Project Portfolio Management Report (Updated: June 2026).

Buyer's Guide

Project Portfolio Management

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (6th), Project Management Software (9th), Cloud Management (10th), IT Asset Management (4th), IT Service Management (ITSM) (4th), Configuration Management Databases (5th), IT Alerting and Incident Management (8th), AI IT Support (4th)

Planview Daptiv

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Project Portfolio Management (14th)

Featured Reviews

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

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reviewer2068344

Director of Operations at a tech services company with 11-50 employees

Useful project management capabilities, beneficial dashboards, but project planning could improve

The areas that should be improved in Planview Daptiv are a subject that can be viewed differently depending on who you ask. I feel they should focus on excelling in one specific area rather than providing average capabilities in many areas. For example, their project planning software is satisfactory but not as advanced as Microsoft Projects. The same goes for the capacity planning tool and reporting capabilities, which can be improved upon by using custom Excel spreadsheets or by hiring a business analyst for additional support. In short, the biggest weakness of Daptiv is that it does not excel in any one area and only provides average performance. In a future release, it would be beneficial to have a undo button.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."

"We have definitely seen a return on investment based on the use cases we have implemented."

"With Freshservice in place, we have reversed the trend of creating tickets."

"Freshservice was up and running without any expensive project planning, and all that without sacrificing features."

"What it's allowed us to do is bring everyone in our department into the journey of customer experience and customer service."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

More Freshservice pros

"I implemented for a large client of mine and saw them quickly get up and running and leverage Daptiv to help them manage their IT demand from their internal customers."

"I like the reporting engine, IBM Cognos, especially the analytics. That's a good tool. It's quite strong on the ideation and capacity-planning side, which is a huge plus."

"Daptiv templates give you a world of possibilities, no matter the PMI maturity level the company has."

"Reporting of IT capacity available for first time, time sheets available for first time."

"Consequently, it is the single point of truth for both our project managers and our senior leadership."

"The powerful collaboration is definitely the most valuable and the fact that you can adjust flexibility to almost any methodology, and the easy creation of complete new functionalities without programming code."

"The experience with Changepoint has been great considering that most organizations won't use 90% of the application's features."

"The timekeeping features are great and very helpful."

More Planview Daptiv pros

Cons

"The analytics could be better."

"They're not very good at technical support."

"Currently, we can have only one plan per subscription. All users have to be on the same plan."

"Sometimes, the billing process is an absolute nightmare."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"Not integrated with Google."

"We'd like better integration with other products."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

More Freshservice cons

"The areas that should be improved in Planview Daptiv are a subject that can be viewed differently depending on who you ask. I feel they should focus on excelling in one specific area rather than providing average capabilities in many areas. For example, their project planning software is satisfactory but not as advanced as Microsoft Projects. The same goes for the capacity planning tool and reporting capabilities, which can be improved upon by using custom Excel spreadsheets or by hiring a business analyst for additional support. In short, the biggest weakness of Daptiv is that it does not excel in any one area and only provides average performance."

"Limited unless you purchase additional support hours."

"Expense management, simulation scenarios, and budget control could be great and useful features to include."

"Accessing some functions is a bit obscure and requires some knowledge of how the product works, but the upgrade from v2012 to 2014 improved that situation and I expect the upcoming upgrade to 2017 to further streamline operations."

"The user interface is quirky and does not always conform to the expected Microsoft UI standards."

"This solution needs more standard connectors to other solutions i.e. to Infor ERP, Confluence, ..."

"I find the solution has an excessive amount of features. Many aren't even kept current. Some aren't useful at all. There's an overall lack of coherence within the solution. It can make the execution difficult. Many features can easily be eliminated and it would help streamline the solution. They should get rid of 80% of the features and then really focus on the leftover 20% to make it a really great product."

"I find the solution has an excessive amount of features. Many aren't even kept current."

More Planview Daptiv cons

Pricing and Cost Advice

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"Freshservice price is competitive, it is not more than other solutions on the market."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The solution may be around 20,000 euros a year."

"We're basically paying about $100 USD per agent per month."

"Compared to other tools, Freshservice is affordable."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

More Freshservice pricing and cost advice

"The licensing is pretty complex. Each kind of user is a different price. It's approximately $300 per year. They charge additional fees for technical support and other additional services."

"It's a yearly license, but it's not an open license. It's based on users and their roles. So your administrator is priced differently from your timesheet user."

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Top Industries

By visitors reading reviews

Construction Company

11%

Manufacturing Company

10%

University

Educational Organization

Construction Company

17%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Freshservice?

I do not have any experience with pricing, setup costs, and licensing, as it was assigned to the infrastructure team.

See all answers

What needs improvement with Freshservice?

Freshservice has an AI agent that needs improvement for finding knowledge base articles. When issues or incidents are received in Freshservice, new users should be able to receive direct help from ...

See all answers

What is your primary use case for Freshservice?

Freshservice is used to redirect ticket handling and acknowledge tickets and incidents received. Tickets are redirected with their short description and subject line in Freshservice, which allows f...

See all answers

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Comparisons

ServiceNow vs Freshservice

Compared 12% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Device42 vs Freshservice

Compared 4% of the time

Samanage vs Freshservice

Compared 4% of the time

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Broadcom Clarity vs Planview Daptiv

Compared 9% of the time

Jira vs Planview Daptiv

Compared 8% of the time

Wrike vs Planview Daptiv

Compared 7% of the time

ITM Platform vs Planview Daptiv

Compared 6% of the time

Alfabet IT Planning & Portfolio Management vs Planview Daptiv

Compared 5% of the time

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Product Reports

Buyer's Guide

Freshservice

June 2026

Download Freshservice product report

Buyer's Guide

Planview Daptiv

June 2026

Download Planview Daptiv product report

Also Known As

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Overview

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Planview Daptiv offers robust project management capabilities with a focus on resource allocation, capacity planning, and collaboration.

Planview Daptiv is known for its excellent reporting, flexibility, and no-code functionalities. It includes beneficial portfolio views and comprehensive dashboards while integrating with IBM Cognos for enhanced analytics. The platform's timekeeping feature efficiently records billable hours, and its project boards and task management add significant value. However, improvements are needed in areas like expense management and resource allocation. Some users encounter complex and outdated features. Enhanced security measures, better integrations with tools like ITFM, and improved analytics would boost its utility.

What are the standout features of Planview Daptiv?

Resource Allocation: Efficiently manage and allocate resources across projects.
Capacity Planning: Support project planning and execution with effective capacity planning tools.
Collaboration: Enhance team collaboration through powerful integrated tools.
Reporting: Utilize excellent reporting capabilities for comprehensive insights.
No-code Functionality: Easily create features without special coding skills.

What benefits should users focus on in reviews?

Improved Project Oversight: Centralize project management across multiple scenarios.
Increased Productivity: Streamlined timekeeping and task management processes.
Enhanced Analytics: Benefit from advanced analytics with IBM Cognos integration.
Optimized Resource Use: Make informed decisions with resource allocation and capacity planning.

Organizations use Planview Daptiv in IT and construction projects, multi-project oversight, and comprehensive tracking. Consultancy firms employ it for PSA activities, aiding in the implementation process. It supports new project management offices post-merger for technical tasks, similar to Jira.

Planview

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

AOS Studley, Austrian Airlines, bpost bank, Employees Provident Fund, Stena Metall, VitalityHealth, Precor

Buyer's Guide

Project Portfolio Management

June 2026

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