Freshservice vs Planview Daptiv comparison

Freshworks and Planview are both solutions in the Project Portfolio Management category. Additionally, 97% of Freshworks users are willing to recommend the solution, compared to 83% of Planview users who would recommend it.

Freshservice

Read 35 Freshservice reviews

2,780 Views
1,473 Comparison Views

97% willing to recommend

Planview Daptiv

Read 12 Planview Daptiv reviews

564 Views
265 Comparison Views

83% willing to recommend

Freshservice

Planview Daptiv

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Freshservice and Planview Daptiv based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Freshservice vs. Planview Daptiv Report (Updated: September 2025).

Buyer's Guide

Freshservice vs. Planview Daptiv

September 2025

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Helped 867,497 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshservice

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (10th), Cloud Management (14th), IT Asset Management (7th), IT Service Management (ITSM) (5th)

Planview Daptiv

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Project Portfolio Management (15th)

Featured Reviews

Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Antonio Lira

Territory Manager LATAM at LeaseWeb

It allows you to include empty document forms, which must be completed and signed on project execution.

I want to share another Daptiv PPM feature - the usage of templates and management All of us who have managed projects, or simply structured an action plan, have looked back on previous experiences by searching our personal files, either from past work, previous projects, university assignments,…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allows for customization and offers a broad feature set."

"It's very handy and very easy to use."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"Freshservice is very user-friendly and easy to customize."

"We found the initial setup to be very simple."

"The solution is very responsive with a 97% success rate in funneling customer tickets."

"The solution has been stable."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

More Freshservice pros

"I like the reporting engine, IBM Cognos, especially the analytics. That's a good tool. It's quite strong on the ideation and capacity-planning side, which is a huge plus."

"The powerful collaboration is definitely the most valuable and the fact that you can adjust flexibility to almost any methodology, and the easy creation of complete new functionalities without programming code."

"It's difficult to pinpoint just one most valuable feature, as there are many features that can be beneficial. For the specific use case of my client's project management office, they found the project management features of the application to be particularly valuable, such as project boards, reporting, and the ability to customize views. Additionally, task management and project scheduling were also highly utilized. However, capacity planning was not used as much as the others, as there was a lack of support from executives to invest in training and implementing it due to a lack of processes in place. The project planning features, dashboard, and reporting capabilities were considered the most valuable."

"Changepoint gives us a view of the project status and needs very clearly, which are things that we used to miss with MS Project and Excel."

"The timekeeping features are great and very helpful."

Cons

"Freshservice's technical support has issues with delays and translations."

"I am not too happy with the page layout or screen layout since it always looks messy."

"We haven't had any issues with the stability of Freshservice. However, we have had some issues with data imports, we have noticed that large amounts of data can get stuck. This is something that we haven't seen in other solutions."

"A chat bot needs to be added to the portal."

"The round robin ticketing feature that they have is not ideal."

"I experienced some delay in response time for non-function critical queries."

"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."

More Freshservice cons

"The areas that should be improved in Planview Daptiv are a subject that can be viewed differently depending on who you ask. I feel they should focus on excelling in one specific area rather than providing average capabilities in many areas. For example, their project planning software is satisfactory but not as advanced as Microsoft Projects. The same goes for the capacity planning tool and reporting capabilities, which can be improved upon by using custom Excel spreadsheets or by hiring a business analyst for additional support. In short, the biggest weakness of Daptiv is that it does not excel in any one area and only provides average performance."

"It would also be nice to see some improvements on the IBM Cognos Analytics. There's still work to be done on the analytics side of things, like your condition formality."

"Expense management, simulation scenarios, and budget control could be great and useful features to include."

"This solution needs more standard connectors to other solutions."

"I find the solution has an excessive amount of features. Many aren't even kept current. Some aren't useful at all. There's an overall lack of coherence within the solution. It can make the execution difficult. Many features can easily be eliminated and it would help streamline the solution. They should get rid of 80% of the features and then really focus on the leftover 20% to make it a really great product."

Pricing and Cost Advice

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"The pricing is reasonable."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Compared to other tools, Freshservice is affordable."

"We're basically paying about $100 USD per agent per month."

"The price of Freshservice could improve, it is expensive."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

More Freshservice pricing and cost advice

"The licensing is pretty complex. Each kind of user is a different price. It's approximately $300 per year. They charge additional fees for technical support and other additional services."

"It's a yearly license, but it's not an open license. It's based on users and their roles. So your administrator is priced differently from your timesheet user."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Educational Organization

University

Manufacturing Company

Performing Arts

13%

Financial Services Firm

University

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	3
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	4

Questions from the Community

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

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What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

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Comparisons

ServiceNow vs Freshservice

Compared 21% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Zendesk vs Freshservice

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 7% of the time

HaloITSM vs Freshservice

Compared 6% of the time

More Freshservice Competitors

ServiceNow Strategic Portfolio Management vs Planview Daptiv

Compared 37% of the time

Broadcom Clarity vs Planview Daptiv

Compared 32% of the time

Jira vs Planview Daptiv

Compared 32% of the time

More Planview Daptiv Competitors

Product Reports

Buyer's Guide

Freshservice

September 2025

Download Freshservice product report

Buyer's Guide

Planview Daptiv

August 2025

Download Planview Daptiv product report

Also Known As

Flint

No data available

Overview

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Daptiv by Changepoint is an industry-leading Project and Portfolio Management (PPM) solution that helps businesses connect strategy to execution. Plan and monitor your portfolios from a top-down perspective to ensure you’re investing in the right projects to align with the overarching goals of your business.

Planview

Sample Customers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

AOS Studley, Austrian Airlines, bpost bank, Employees Provident Fund, Stena Metall, VitalityHealth, Precor

Buyer's Guide

Freshservice vs. Planview Daptiv

September 2025

Free Report: Freshservice vs. Planview Daptiv

Find out what your peers are saying about Freshservice vs. Planview Daptiv and other solutions. Updated: September 2025.

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