Freshservice and Nutanix Cloud Clusters (NC2) compete in the IT service and hybrid cloud management sectors, respectively. Freshservice appears more user-friendly with simple deployment and mobile access, while Nutanix impresses with its hybrid cloud flexibility and infrastructure management capabilities.
Features: Freshservice includes incident management, workflow automation, and tool integration. It is praised for its mobile-friendly interface and seamless user experience. Nutanix Cloud Clusters offers data portability, replication, and cost management, enhancing hybrid cloud operations by providing comprehensive workload flexibility and management efficiency.
Room for Improvement: Freshservice needs better reporting, customizable workflows, and improved project management. Users desire better Outlook integration. Nutanix Cloud Clusters should simplify its setup process and clarify pricing. Users also request an improved interface organization and bug reduction.
Ease of Deployment and Customer Service: Freshservice uses public clouds for quick deployment and offers strong customer support with prompt responses. Nutanix supports hybrid deployments between on-premises and public clouds but faces challenges in customer service efficiency during complex setups.
Pricing and ROI: Freshservice is competitively priced with straightforward licensing, providing positive ROI through efficiency improvements. Nutanix Cloud Clusters, though feature-rich, is expensive with complex licensing; some users find value in its robust hybrid cloud management.
In time, it has proven beneficial because we no longer have to have hands-on management of a server environment; really, one engineer does it.
In comparison, five years ago, we purchased 30 nodes on-prem, and now we are only using six nodes in Nutanix Cloud Clusters (NC2).
I would say our total cost of ownership has been reduced by approximately 30% to 50%.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
The people I get are intelligent and know how to fix the issue the first time I call them, so it's been great.
The customer service and technical support have been very helpful; they jump on calls with us and stay engaged until any issues are resolved.
They're good and help us whenever we need them.
Freshservice is easy to use for scalability.
During builds, it was very scalable, and adding or removing nodes was far quicker than if we were to do that on-prem in our own data center.
Nutanix Cloud Clusters (NC2) scales very effectively with the growing needs of my company, and it does so very fast and quickly.
Nutanix Cloud Clusters (NC2) scales amazingly with the growing needs of our company.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
Nutanix Cloud Clusters (NC2) is very reliable with 99.99% uptime.
The stability and reliability of Nutanix Cloud Clusters (NC2) are commendable.
I have found Nutanix Cloud Clusters (NC2) to be stable and reliable.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The one thing that stands out is the costing, especially if you check the NCM module, where you see the cost of the VM, which is defined by the customer rather than how the calculations work if that VM is a reserved instance.
My suggestion would be getting up to speed on ransomware and evolving, as attackers are always one step ahead of what's out there.
Some features that people say Nutanix Cloud Clusters (NC2) lacks could be simplified to make it easier, such as a single pane of glass, and getting more into Google Cloud would be very helpful for our team as we're working on GCP interfaces.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Our partners at Nutanix did work with us recently and reduced a huge licensing cost for us.
For us, the pricing and costs have been fair.
When working with my sales representatives, everything is included, they've been very helpful, and it's been within our price range for the most part.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
We're not limited based on the hardware that we have. We allow ourselves room for growth, and we can literally grow from today to tomorrow to ensure that we're handling our growth.
We used to have a light-for-light kind of build-out in another data center in a different location. Now, we can pare that down to just a couple of nodes and know that we can burst it out when we need to.
Nutanix's license portability is a very valuable tool for us because we were building our own data center, so we've bought on-prem licenses and then utilize that for Nutanix Cloud Clusters (NC2).
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Nutanix Cloud Clusters (NC2) provide essential capabilities for managing cloud migration, infrastructure, disaster recovery, and data center replacement. They enable seamless application transfer between cloud and on-premises, ensuring redundancy and handling large-scale operations across multiple locations.
With NC2, users manage server virtualization, web access, and email services while implementing robust failover solutions into public cloud environments like Microsoft Azure and Amazon AWS. The service offers full cloud capability for on-premises applications, strong technical support, and effective integration with existing environments. However, pricing, interface intuitiveness, initial setup, and AI enhancements are areas for improvement. Issues like alert false positives and the cost of necessary blocks and nodes have been noted. Enhanced multi-tenant features, detailed configuration information, and better VM organization are also desired by users.
What are the key features of Nutanix Cloud Clusters (NC2)?Organizations utilize Nutanix Cloud Clusters (NC2) in industries like sports betting, where they manage web access and handle server virtualization. It is also implemented for email services, security measures, and as a failover solution into public cloud environments. The system's flexibility and strong support make it valuable across various large-scale operational needs.
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