Freshservice and Notion are competitive in IT service management and structured text and database customization, respectively. Freshservice stands out with its comprehensive incident management, making it preferable for IT environments.
Features: Freshservice includes asset management, efficient incident management, and workflow automation, built for IT service management. The platform supports integrations and offers mobile apps to enhance interaction. Notion is characterized by its database management, note-taking capabilities, and task organization. It grants users the flexibility to customize workflows, providing a tailored experience.
Room for Improvement: Freshservice could improve reporting capabilities and support for complex workflows while also enhancing search functionality. Users seek more customization options and better integration with Microsoft tools. Notion's interface and mobile performance can be optimized, and further automation features and integrations with external platforms would be beneficial. Improving customer support is also preferred.
Ease of Deployment and Customer Service: Freshservice gains favorability due to its cloud-based deployment flexibility, although its customer support is sometimes critiqued for delays. Notion is noted for its public and private cloud deployment and ease of use. However, handling intricate queries and providing robust support remains an area for growth.
Pricing and ROI: Freshservice is seen as cost-effective for small to medium enterprises but may be expensive for larger deployments. It offers flexible licensing with a positive ROI on ticket and asset management. Notion's pricing is competitive, offering value even in its free version, with added features possibly increasing costs. High ROI is noted due to its flexibility and efficient task management.
| Product | Market Share (%) |
|---|---|
| Freshservice | 1.6% |
| Notion | 1.9% |
| Other | 96.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 2 |
| Large Enterprise | 3 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.
The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.
Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
