Freshservice and GLPI by Teclib are competing IT service management solutions. Freshservice is considered favorable due to its pricing and support, while GLPI by Teclib stands out with its extensive features.
Features: Freshservice offers an intuitive onboarding process, automation capabilities, and integrations with popular collaboration tools, making it ideal for streamlined IT operations. GLPI by Teclib delivers expansive asset management, open-source flexibility, and customizable modules, offering organizations extensive control over their IT service management.
Room for Improvement: Freshservice could enhance its customization capabilities and expand integration options. Additionally, improving the flexibility of its deployment could benefit larger organizations. GLPI by Teclib might focus on streamlining the initial setup and enhancing user support, as well as simplifying complex customizations to maximize accessibility for users.
Ease of Deployment and Customer Service: Freshservice provides a cloud-based deployment model known for quick setup and comprehensive customer support, leading to efficient issue resolution. GLPI by Teclib offers both on-premises and cloud deployment options, giving organizations flexibility but requiring more customization efforts, potentially affecting initial setup time.
Pricing and ROI: Freshservice offers subscription-based pricing, emphasizing transparency and predictability, offering strong ROI with reduced operational costs. GLPI by Teclib is open-source, resulting in lower initial costs and significant long-term ROI, especially for organizations utilizing its customization potential.
| Product | Market Share (%) |
|---|---|
| Freshservice | 4.6% |
| GLPI by Teclib | 1.5% |
| Other | 93.9% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 1 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
GLPI by Teclib focuses on asset management and ticketing, utilizing agent-based asset tracking and offering integration with systems like Active Directory. It also serves as a CMDB, supporting functions such as financial and contract management alongside project tools and network monitoring.
GLPI by Teclib is leveraged for its comprehensive ITSM capabilities, allowing organizations to manage assets and support tickets effectively. It offers integration with LDAP and Active Directory for seamless asset tracking and ticket management. Financial tracking, contract management, and project tools bolster its functionality, while network monitoring and software inventory provide additional insights. Customization through plugins enhances its adaptability, operating efficiently across Linux servers. Despite challenges like plugin management and PHP issues, improvements in features such as communication error handling and permission flexibility can enhance its IT operations further.
What are the key features of GLPI by Teclib?GLPI by Teclib finds application across industries for its extensive ITSM functionalities. IT departments in healthcare, education, and finance sectors rely on it for efficient asset management and support ticket handling. Its role as a CMDB aids organizations in maintaining detailed records of their IT environments, while financial tracking and contract management functionalities cater to stringent compliance and regulatory needs. Educational institutions leverage GLPI's project management and network monitoring capabilities to oversee IT services and infrastructure effectively.
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