We performed a comparison between Freshdesk and Notion based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It generated reports for us, which helped us identify the status of requests and the aging of requests."
"Omnichannel is one of the most valuable features of the solution."
"It's easy to use and integrates with other tools. We can embed Jira into it, link Jira tickets with Freshdesk tickets, and use it for our knowledge base."
"The organization that is possible with other departments is the solution's most valuable aspect."
"The user experience on the platform itself is fantastic. The UI is clean and uncluttered, so it's easy to find any information about your customer or the issue at hand. You can find out the person responsible for that particular issue, what the problem is, who the stakeholders are, and how to resolve it. There are lots of tools that will help you do that as well."
"The UI is easy to use."
"The most valuable features of Freshdesk are the automation of tickets to assign them to different agents, and the managing of documents is easy."
"It's free of charge for us. For our scale of business, it's very important. We don't have a lot of tickets."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The product is easy to use and has good responsiveness."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"The ability to structure data is one of the most essential functions of Notion."
"We can install it on mobile phones, making it feasible to manage productivity."
"I like the high level of customization in Notion."
"The product is easy to use and has good responsiveness."
"Notion is a great tool for note-keeping and note-sharing."
"The dashboards are useful but could be so much better. As a product manager, and data scientist, we couldn't use the dashboard for analytics and had to move the data in Power BI."
"The reporting, analysis modules and insights capabilities for this solution could be improved."
"Asset management and branding are two areas in the solution that have scope for improvement."
"There are some restrictions where you need automation and sometimes there is just no way to achieve what you need."
"Technical support is not the best. It could be much, much better and offer better support to users."
"I would like to see a little bit more color in the solution."
"There are a few things we have asked for, like a forward button. When a ticket comes in, we forward it, but it doesn't sync up with the forward. That is the one they have to rework. The other is when we forward the ticket, it doesn't go all, or certain things don't go with it. We have told them about it, and they are working on it. It would be better if they gave us a more standard reporting template. Although they already have some, many aren't usable. It would be easier if we had more templates to work with."
"We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than having to create the parent-child hierarchy that they have set up. It generates a proliferation of tickets that I really don't want to have. Having to jump from a parent to one child and then to another child makes it harder for me to be able to see the entire case from end to end. A simple example is our new hire process or our termination process. We have people who leave. We also have people who come on board. We have got multiple people participating and doing things related to the leaving or onboarding process. Currently, I have to go to different tickets to be able to see whether all tasks are really done or not. If I could assign lots of people to one ticket, it would be really nice."
"It is complicated to connect Notion with external systems."
"There could be an automation feature included in the product."
"One area for improvement in the solution is the absence of integrated charts."
"The product could be integrated with external platforms."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"Notion's UI could be better."
"Notion's UI needs improvement."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
Freshdesk is ranked 3rd in Knowledge Management Software with 27 reviews while Notion is ranked 5th in Knowledge Management Software with 8 reviews. Freshdesk is rated 8.4, while Notion is rated 8.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas Notion is most compared with Bitrix24, Microsoft Project, Wrike and Zendesk. See our Freshdesk vs. Notion report.
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