Jive and Freshdesk compete in the business communication and customer support domains. Freshdesk shows superiority in features, seen as worth the price, while Jive's pricing and support provide an advantage.
Features: Jive offers advanced call routing, seamless VoIP integration, and improved communication capabilities. Freshdesk provides automation tools, multi-channel support, and a flexible ticketing system, ensuring robust customer management solutions.
Room for Improvement: Jive could enhance its automation features and multi-channel integrations to match competitors. Freshdesk may improve UI customization and provide more flexible pricing plans for smaller businesses with limited budgets.
Ease of Deployment and Customer Service: Jive ensures straightforward VoIP deployment and strong customer service support. Freshdesk offers an easy-to-set-up cloud-based platform with comprehensive support infrastructure, aiding in smoother deployment compared to Jive.
Pricing and ROI: Jive provides a cost-effective solution with a favorable ROI due to lower setup costs. Freshdesk's higher upfront cost brings strong ROI via extensive features, enhancing customer satisfaction significantly, making the investment worthwhile.
| Product | Market Share (%) |
|---|---|
| Freshdesk | 4.3% |
| Jive | 1.5% |
| Other | 94.2% |
| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Large Enterprise | 5 |
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
The workplace has changed. It has become more mobile, and has become a place where communication and collaboration across all spheres of the business is key to success. This is where Jive comes in with its cutting-edge mobile portal, its enterprise social network, and its integrative platform that is compatible with current infrastructure and modern cloud applications.
As a portal, Jive brings colleagues, content, and current news straight to your desktop or mobile device at the touch of your fingertips. The enterprise social software aspect of Jive connects business colleagues as never-before across geographical locations and throughout the organizational structure. The Jive platform is completely flexible and integrative, and will seamlessly integrate with current systems such as SharePoint and CRM tools, as well as cloud apps like Google Drive and Okta
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