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Five9 vs Observe.AI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Five9
Ranking in Contact Center Platforms
2nd
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
24
Ranking in other categories
Workforce Engagement Management (2nd), Contact Center Infrastructure (1st), Sales Force Automation (4th), Contact Center as a Service (CCaaS) (2nd)
Observe.AI
Ranking in Contact Center Platforms
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Contact Center Platforms category, the mindshare of Five9 is 12.9%, down from 14.9% compared to the previous year. The mindshare of Observe.AI is 1.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Five912.9%
Observe.AI1.9%
Other85.2%
Contact Center Platforms
 

Featured Reviews

ThadaCele - PeerSpot reviewer
Everything is on one dashboard, from the dialer to the workflows for transferring calls and creating tickets
Some of our clients use intelligent virtual agents, but it depends on what the customer wants. It's primarily used in help desks where multiple departments like finance, sales, and IT share a phone number. They can use the agent to go directly to the department they want. Banking, finance, or insurance companies can also use it to authenticate their customers. You can use the element of Five9 to do a security check. The chatbots are helpful as a repository of information a customer frequently asks about. The customers can have their basic questions answered instead of talking to an agent. I like Five9's workflow automation features. You can integrate Five9 with the CRM in the center, like Salesforce. You can take the workflow features of something like HubSpot and add a voice element. The workforce optimization feature is free once you have a ZenDesk license. It's useful for HR teams and companies that need to plan shifts for many employees. People who work HR will tell you that workforce management is a headache because you are optimizing workers' time and efficiency. It makes the HR personnel's jobs a bit easier because it's all automated. It takes much of the work off their plates. They need to take into account things like holidays and sick leave.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
8%
Insurance Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise7
Large Enterprise6
No data available
 

Questions from the Community

What do you like most about Five9?
I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just ...
What needs improvement with Five9?
Five9 ( /products/five9-reviews ) should improve its omnichannel feature, allowing partners to manage all tenants with a single account rather than needing multiple accounts for each customer. Addi...
What is your primary use case for Five9?
We deploy Five9 ( /products/five9-reviews ) for our customers who use it as a contact center solution.
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Comparisons

 

Overview

 

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth
Information Not Available
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: September 2025.
871,408 professionals have used our research since 2012.