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Envision vs Genesys Cloud CX vs Siemens PLM TeamCenter comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

MRO Software
Contact Center Platforms
PLM Tools
 

Featured Reviews

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AB370 - PeerSpot reviewer
Enhanced customer interaction with integrated CTI improves service operations
We primarily use Genesys Cloud CX for handling customer service operations, where agents receive calls directly through the platform, manage cases, and ensure consistent communication with customers It has improved customer interaction by integrating CTI directly into our IT systems. The…
Naresh Kumar - PeerSpot reviewer
It's good for highly complex enterprises in aerospace and defense
Setting up TeamCenter is complex. Every PLM is complex unless we're talking about cloud-based solutions, but those have fewer features. However, those are only suitable for small companies. The time needed to deploy depends on the expertise of the person installing it. We can do it in a couple of hours if it is an out-of-the-box installation. If customers deploy it themselves, it may take a few days. It also depends on the complexity of the system we are designing. The amount of employees needed also depends on the size of the company and its complexity. A massive company takes an army to run the solution, but a couple of people can make it work for a small company.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
7%
Manufacturing Company
21%
Computer Software Company
13%
Retailer
6%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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Which is better - Genesys Cloud or Amazon Connect?
Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center managem...
What do you like most about Genesys Cloud?
Genesys Cloud CX has very good training material and training – instructor-led training, self-paced training, and doc...
What is your experience regarding pricing and costs for Genesys Cloud?
Genesys' licensing model is flexible, though not the cheapest. Customers have seen benefits with global operations, i...
What do you like most about Siemens PLM TeamCenter?
The product's most valuable features are patch and data management.
What is your experience regarding pricing and costs for Siemens PLM TeamCenter?
The price always depends and varies based on the relationship as I work for multiple vendors. I would say product-wis...
What needs improvement with Siemens PLM TeamCenter?
Currently everyone is looking for cloud-based products, and while they have TeamCenter X, I think it has not yet matu...
 

Also Known As

No data available
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
PLM TeamCenter, Siemens TeamCenter
 

Overview

 

Sample Customers

Information Not Available
1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox
Grammer, Sparkonix, Avcon Controls, Brose Group, Schlatter, Solaris Bus & Coach, TMD Technologies, Metalfor