Zendesk vs eMite comparison

The compared eMite and Zendesk solutions aren't in the same category. eMite is ranked #37 in DV , and holds a 0.3% mindshare in the category. Zendesk is ranked #7 in CCEC , with an average rating of 7.2, and holds a 7.3% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.

eMite

196 Views
104 Comparison Views

Zendesk

Read 60 Zendesk reviews

3,045 Views
213 Comparison Views

93% willing to recommend

eMite

Zendesk

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Executive Summary

We performed a comparison between eMite and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Splunk, Qlik and others in Data Visualization.

To learn more, read our detailed Data Visualization Report (Updated: June 2025).

Buyer's Guide

Data Visualization

June 2025

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Helped 863,429 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

eMite

Average Rating

0.0

Number of Reviews

Ranking in other categories

Data Visualization (37th)

Zendesk

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (21st), Help Desk Software (9th), IT Service Management (ITSM) (9th), Sales Force Automation (9th), Reporting (16th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

While both are Business Intelligence solutions, they serve different purposes. eMite is designed for Data Visualization and holds a mindshare of 0.3%, up 0.3% compared to last year.
Zendesk, on the other hand, focuses on CRM Customer Engagement Centers, holds 7.3% mindshare, down 9.0% since last year.

Data Visualization

CRM Customer Engagement Centers

Featured Reviews

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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863,429 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Educational Organization

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Comparisons

No data available

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Product Reports

Buyer's Guide

Data Visualization

June 2025

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Buyer's Guide

Zendesk

June 2025

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

eMite Service Intelligence Platform combines Analytics, Correlation, Capacity, Performance, Availability and SLA Management into a single out of the box business dashboard software solution. From the very outset our mission has been to aggregate from any data source and provide customized views for both business & IT, delivering this with a presentation layer that is truly end user driven.

eMite

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Allianz, Hp, BOQ Finance (Aust), CUSCAL, CSC, ASB, Gen-i, Toyota Financial Services, Cognizant, UBS, QBE Insurance Group, ANZ, Vodafone, Commonwealth Bank, OnePath, OSR, Service First, NSW Roads & Traffic Authority, Alphawest, Government of South Australia, CUA, WaterSecure, SAI Global Property, Western Power

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Salesforce, Splunk, Qlik and others in Data Visualization. Updated: June 2025.

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863,429 professionals have used our research since 2012.

We monitor all Data Visualization reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.