There are several disadvantages with Dynatrace (Private Offer Only). First, the development team prefers to have an X-View, but Dynatrace (Private Offer Only), DataDog, and New Relic did not provide an X-View of the transaction. Second, some DataDog users complained about Dynatrace (Private Offer Only) requiring more clicks to figure out problems. DataDog attempts to display major issues on one screen without forcing users to click more. Dynatrace (Private Offer Only) is more geared toward true engineers, forcing users to click more options or buttons. Third, pricing is a significant issue, particularly in Korea. When I was operating as a distributor, Korea did not have a country manager or country director for an extended period. Although there was an engineer and an account executive, there was no country manager equivalent to DataDog or New Relic. When DataDog provided strategic pricing, Dynatrace (Private Offer Only) was unable to offer comparable options. Additionally, Dynatrace (Private Offer Only) continues to force customers to pay more at renewal. While New Relic and DataDog also have price increases during renewal, they typically waive these increases. However, Dynatrace (Private Offer Only) consistently requests customers to accept the uplifting. This pricing approach is the major reason why we lost customers in Korea.
