DIGITAL CX vs Oracle Documaker comparison

RingCentral and Oracle are both solutions in the Customer Communications Management (CCM) category. RingCentral is ranked #3 with an average rating of 9.0, while Oracle is ranked #8. RingCentral holds a 0.0% mindshare in CCM, compared to Oracle’s 3.7% mindshare. Additionally, 100% of RingCentral users are willing to recommend the solution.

DIGITAL CX

Read 1 DIGITAL CX review

170 Views
14 Comparison Views

100% willing to recommend

Oracle Documaker

371 Views
356 Comparison Views

DIGITAL CX

Oracle Documaker

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DIGITAL CX

Ranking in Customer Communications Management (CCM)

3rd

Average Rating

9.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (16th), Social CRM (11th)

Oracle Documaker

Ranking in Customer Communications Management (CCM)

8th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Publishing Software (7th)

Mindshare comparison

As of July 2025, in the Customer Communications Management (CCM) category, the mindshare of DIGITAL CX is 0.0%, down from 0.1% compared to the previous year. The mindshare of Oracle Documaker is 3.7%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Communications Management (CCM)

Featured Reviews

reviewer1295121

Executive Vice President Operations and IT at a consultancy with 1-10 employees

Advanced VoIP functions that scales well and integrates AI

I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…

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Top Industries

By visitors reading reviews

No data available

Insurance Company

26%

Financial Services Firm

19%

Computer Software Company

15%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?

Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...

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What needs improvement with DIGITAL CX?

RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.

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What is your primary use case for DIGITAL CX?

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Comparisons

No data available

Quadient Inspire vs Oracle Documaker

Compared 37% of the time

OpenText Communications vs Oracle Documaker

Compared 31% of the time

Smart Communications vs Oracle Documaker

Compared 31% of the time

More Oracle Documaker Competitors

Product Reports

Buyer's Guide

Customer Experience Management

July 2025

Download DIGITAL CX product report

No data available

Also Known As

Dimelo, a Ring Central Company

Documaker

Overview

Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.

RingCentral

Oracle Documaker Enterprise Edition is an enterprise documents management system that enables enterprises to dynamically create, manage, publish, and deliver adaptive enterprise content throughout the business lifecycle. It offers a cost-effective way to address the design, production, and multi-channel delivery of a broad spectrum of documents management, from highly structured transactional documents delivered in high-volume batch to highly personalized, interactive correspondence delivered on demand.

Oracle

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

Sociale Verzekeringsbank, Advanced Metering Services, Seattle City Light

See our list of best Customer Communications Management (CCM) vendors.

We monitor all Customer Communications Management (CCM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.