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DataDome vs SUSAN by ServQual-Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DataDome
Ranking in AI Security
19th
Average Rating
8.0
Reviews Sentiment
4.4
Number of Reviews
2
Ranking in other categories
Bot Management (4th)
SUSAN by ServQual-Security
Ranking in AI Security
34th
Average Rating
10.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
GRC (15th)
 

Featured Reviews

AM
Sr. Executive Engineer at a tech services company with 51-200 employees
Automated bot detection has protected logins and preserved accurate analytics insights
The best features in DataDome include AI-powered bot detection, which is crucial for real-time protection and high accuracy with low friction. It offers protection against multiple attack types, full visibility, and an analytics dashboard that supports scalability and performance. The AI-powered real-time bot detection feature is relied upon daily as it eliminates the need for constant manual intervention, saving us from manually digging through logs and writing custom rules to address sudden traffic spikes, login failures, and slower response times. With fewer security incidents, reduced infrastructure load, and cleaner analytics, I noticed an improved user experience and time saved across teams during high-risk times.
reviewer2763861 - PeerSpot reviewer
IT Manager at Cara Jewellers
Has transformed how we detect and prioritize security risks across our environment
The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Financial Services Firm
9%
University
9%
Comms Service Provider
7%
Construction Company
38%
Healthcare Company
14%
Manufacturing Company
12%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with DataDome?
The solution catches and perfectly blocks traffic from malicious IPs. DataDome does not catch legitimate IPs during traffic analysis, even when the traffic exceeds the threshold value.
What is your primary use case for DataDome?
We are DataDome in SOC for cybersecurity. We use the solution to perform traffic analysis on any website or server to see whether there is a lot or little traffic.
What advice do you have for others considering DataDome?
Using the solution depends on your purpose. DataDome is a good tool for analyzing traffic in a SOC project. It is easy for a new user to learn to use the solution for the first time. Overall, I rat...
What needs improvement with SUSAN by ServQual-Security?
The Auditor Option view access needs to be separated.
What is your primary use case for SUSAN by ServQual-Security?
SUSAN has been a game-changer for our Security Operations Center (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection soluti...
 

Also Known As

DataDome Bot Protect with Agent Trust
No data available
 

Overview

 

Sample Customers

Rakuten, TripAdvisor, Adevinta, Classmates, BlaBlaCar, Veepee, ...
Information Not Available
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