"With CyberArk, you can be fully confident that your existing accounts are secure. You will be 100 percent"
"The integrations are the most valuable aspect of CyberArk Privileged Access Manager. The software offers pre-built integrations, and our team can also create custom connectors. This flexibility allows us to integrate with systems that we previously didn't consider integrating with, making it a significant advantage for us."
"Technical support has been very responsive in navigating challenges. It is very easy to open a ticket."
"CyberArk has been easy for us to implement and the adoption has been good. We've been able to standardize a bunch of things. We've been able to standardize relatively easily with the use of the platforms and managing the policies."
"There are no issues with scalability. Our clients are very happy to use the product."
"It is a scalable product."
"The automatic change of the password and Privileged Session Manager (PSM) are the most valuable features. With Privileged Session Manager, you can control the password management in a centralized way. You can activate these features in a session; the session isolation and recording. You apply the full intermediation principle. So, you must pass through CyberArk PAM to get access to the target system. You don't need to know the password, and everything that you do is registered and auditable. In this case, no one gets to touch the password directly. Also, you can implement detection and response behavior in case of a breach."
"Their legacy of more than 20 years is very valuable. It brings a lot of stability to the product and a wide variety of integration with the ecosystem. Because of these factors, it has also been very successful in deployment. So, the legacy and integration with other technologies make the PAM platform very stable and strong. In terms of features, most of the other vendors are still focusing just on the privileged access management or session recording, but CyberArk has incorporated artificial intelligence to make PAM a more proactive system. They have implemented threat analytics into this, and there is also a lot of focus on domain controller production, Windows Server protection, and stuff like that. They have also further advanced it with the security on the cloud and DevOps systems. They have a bundle licensing model, which really helps. They don't have a complex licensing model. Even though in our market, people say CyberArk is expensive as compared to some of the other products, but in terms of overall value and as a bundling solution, it is an affordable and highly scalable product."
"ObserveIT is small, easy to use, easy to deploy, and is not complicated, so it's more generally suited for only SMBs. It's a good value with a cheaper price."
"Sometimes the infrastructure team is hesitant to provide more resources."
"It is easily customized, and that customization makes it very easy to start trying to shoehorn the solution into roles it was never intended to fill."
"I would like to see better usability for non-technical people."
"The issue of technical support is crucial, as there are not many specialized partners available in Brazil to provide this service. While English language support is of good quality, there is a significant shortage of partners capable of meeting the demand locally."
"CyberArk has a lot on the privileged access side but they have to concentrate more on the application side as well."
"The turnaround time for technical support is lengthy."
"One of our current issues is a publishing issue. If we whitelist Google Chrome, all the events of Google Chrome should be gone. It is not happening."
"Their post-sale support area requires a big improvement. Customers cannot automate tickets directly with CyberArk. They have to come through the distributor or bring in partners who have access to the support portal. Basically, the support for post-sales implementation is there, but the role of CyberArk is very minimal. Customers have to rely on partners, which sometimes creates issues. Some of the vendors help you during the implementation process, but the CyberArk support team does not do that. They have 24/7 support for our region, but they help only if there is an emergency or there is a problem with their system. If the password vault is down or the system is down, they provide immediate attention. For almost everything else, they take more time to respond. They give low priority to service-related or migration-related questions."
"ObserveIT is not scalable and it's not for the medium to large corporations. It's for the smaller environments. For the larger corporations, we have other scalable solutions."
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CyberArk Privileged Access Manager is ranked 1st in User Activity Monitoring with 142 reviews while ObserveIT is ranked 2nd in User Activity Monitoring. CyberArk Privileged Access Manager is rated 8.8, while ObserveIT is rated 8.4. The top reviewer of CyberArk Privileged Access Manager writes "Lets you ensure relevant, compliant access in good time and with an audit trail, yet lacks clarity on MITRE ATT&CK". On the other hand, the top reviewer of ObserveIT writes "Easy to implement and configure. Ticketing and incident workflow can be improved. ". CyberArk Privileged Access Manager is most compared with Cisco ISE (Identity Services Engine), Microsoft Entra ID, Delinea Secret Server, WALLIX Bastion and One Identity Safeguard, whereas ObserveIT is most compared with Teramind, Ekran System, Dtex Systems, One Identity Safeguard and Splunk User Behavior Analytics.
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