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Crownpeak Digital Experience Management vs Yext Digital Presence Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Crownpeak Digital Experienc...
Ranking in Digital Experience Platforms (DXP)
9th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Yext Digital Presence Platform
Ranking in Digital Experience Platforms (DXP)
6th
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Digital Experience Platforms (DXP) category, the mindshare of Crownpeak Digital Experience Management is 1.9%, up from 1.4% compared to the previous year. The mindshare of Yext Digital Presence Platform is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Digital Experience Platforms (DXP) Mindshare Distribution
ProductMindshare (%)
Yext Digital Presence Platform0.9%
Crownpeak Digital Experience Management1.9%
Other97.2%
Digital Experience Platforms (DXP)
 

Featured Reviews

reviewer2901465 - PeerSpot reviewer
VDOT Webmaster at a government with 10,001+ employees
Role-based templates have transformed how our teams manage large, content-rich websites
The best features Crownpeak Digital Experience Management offers are templates that we used, and they were very easy to maintain, enabling me to make an update that would cascade throughout the rest of the website quickly. When I update those templates in one place, the change takes effect throughout the site and it self-deploys. Crownpeak Digital Experience Management has positively impacted my organization because it was very easy to use, it was easy to scale, and we could always add people to it with access and permissions to just the areas where they were going to maintain that area of the website, which provided many nice benefits. What is nice about Crownpeak Digital Experience Management is that I can give people access to just the areas that they are able to maintain, so they can update their own content and I don't have to update everything for them, which saves time and effort in comparison to many content management systems that I have seen.
TiberiuArghir - PeerSpot reviewer
Digital Marketing Coordinator at a media company with 5,001-10,000 employees
Accurate branch data has driven more appointments and improved customer review management
The platform can be improved by optimizing the automated AI responses and providing different templates of responses available in the review and reputation management section. Additionally, allowing various integration types would be beneficial. Although Yext Digital Presence Platform has API integrations with 200 publishers, allowing other types of integrations such as those connected through a CDN would enhance functionality. Regarding the user interface, there are no concerns. However, with reporting, it would have been beneficial to have direct integration to Data Studio or other reporting systems where we could grab data and display it in a more friendly, visual way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Crownpeak Digital Experience Management's headless CMS architecture is extremely versatile, and we can really do anything with it, with no limitations."
"Crownpeak Digital Experience Management has positively impacted my organization because it was very easy to use, it was easy to scale, and we could always add people to it with access and permissions to just the areas where they were going to maintain that area of the website, which provided many nice benefits."
"Direct Listing Syncing, the Yext Knowledge Graph, and Yext Pages were the most impactful features because they improved our organic results and had a positive impact on our business."
"The best features Yext Digital Presence Platform offers is that it is easy to navigate, it is simple to use, and I appreciate the user-friendly way that you are able to use it."
"Yext Digital Presence Platform has positively impacted my organization by streamlining everything; because we have so many parks, it made the process a lot more streamlined and a lot easier to manage."
"I think the best features Yext Digital Presence Platform offers are the basic create, read, update, and delete ones, but they are implemented properly and they have an API for other companies to integrate with, which is more than I can say about other online platforms."
"For example, there is a salon that I started working with, which was generating almost 20k a month, and after I used Yext Digital Presence Platform with them, within six months they increased profit to 60k."
"The main benefit of using Yext Digital Presence Platform is that we no longer have to update data manually across multiple entities or social media platforms, as the process is now automated."
 

Cons

"The interface of Crownpeak Digital Experience Management was getting a little outdated, but it was holding up, and that was the main thing."
"Customer support is very responsive, but migration could use more work, although they are actually doing a lot with that right now to automate website migration."
"My experience with customer support was that it was a little bit challenging."
"I think Yext Digital Presence Platform's pricing, setup cost, and licensing could be refined better."
"I believe we could not delete hotels that we created in Yext Digital Presence Platform, so we ended up with a dashboard that had hundreds of hotels that we could not delete from Yext Digital Presence Platform, even though we deleted them from our side."
"One thing that could be improved is the real-time updates. Currently, when we send changes to Yext Knowledge Graph, the updates are reflected in the analytics tool with some delay, around thirty minutes to an hour."
"The platform can be improved by optimizing the automated AI responses and providing different templates of responses available in the review and reputation management section."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Large Enterprise4
 

Questions from the Community

What needs improvement with Crownpeak Digital Experience Management?
Customer support is very responsive, but migration could use more work, although they are actually doing a lot with that right now to automate website migration. Migration is a new area, and of cou...
What is your primary use case for Crownpeak Digital Experience Management?
The usual use cases for Crownpeak Digital Experience Management that I work with mostly include enterprise websites, multi-site, and international roll-out, as well as personalization and accessibi...
What advice do you have for others considering Crownpeak Digital Experience Management?
I work with Crownpeak Digital Experience Management FirstSpirit SM CMS, and it is basically a DQM tool also. Regarding Crownpeak Digital Experience Management's visual workflow tools, I know they h...
What is your experience regarding pricing and costs for Yext Digital Presence Platform?
I think that Yext Digital Presence Platform was priced a little bit high regarding pricing, setup cost, and licensing.
What needs improvement with Yext Digital Presence Platform?
I am not certain how Yext Digital Presence Platform can be improved. I chose eight for my rating because with any tool, there's always things that can be improved; the tool was doing what we needed...
What is your primary use case for Yext Digital Presence Platform?
My main use case for Yext Digital Presence Platform is to manage park hours and reviews.
 

Also Known As

Crownpeak DXM
No data available
 

Overview

 

Sample Customers

Combined Insurance
Information Not Available
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915,341 professionals have used our research since 2012.