CRITICALSTART vs Sumo Logic Security comparison

Critical Start and Sumo Logic are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #28, while Sumo Logic is ranked #20 with an average rating of 7.3. Critical Start holds a 0.3% mindshare in SOAR, compared to Sumo Logic’s 1.2% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 91% of Sumo Logic users who would recommend it.

CRITICALSTART

Read 10 CRITICALSTART reviews

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113 Comparison Views

100% willing to recommend

Sumo Logic Security

Read 20 Sumo Logic Security reviews

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431 Comparison Views

91% willing to recommend

CRITICALSTART

Sumo Logic Security

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Executive SummaryUpdated on Dec 5, 2024

Sumo Logic Security and CRITICALSTART are both contenders in the cybersecurity sector. Sumo Logic stands out for pricing and support advantages while CRITICALSTART is preferred for its robust features.

Features: Sumo Logic Security provides comprehensive data analytics, real-time visibility, and efficient threat detection. CRITICALSTART is recognized for automated response capabilities, advanced threat intelligence, and strong proactive security measures.

Room for Improvement: Sumo Logic could enhance its automated response features, offer more advanced threat intelligence, and improve its proactive security strategies. CRITICALSTART could benefit from more intuitive UI design, a faster mobile app experience, and reduced alert noise for more efficient management.

Ease of Deployment and Customer Service: Sumo Logic Security offers a straightforward cloud-based deployment with reliable customer service. CRITICALSTART offers both cloud and on-premise solutions, emphasizing personalized support and quick response times, which are advantageous for complex environments.

Pricing and ROI: Sumo Logic Security provides cost-effective solutions with transparent pricing contributing to solid ROI. Although CRITICALSTART might have higher setup costs, its advanced features bring justified returns and enhanced security benefits, offering significant long-term value.

To learn more, read our detailed CRITICALSTART vs. Sumo Logic Security Report (Updated: July 2025).

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CRITICALSTART

Ranking in Security Orchestration Automation and Response (SOAR)

28th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Managed Detection and Response (MDR) (33rd)

Sumo Logic Security

Ranking in Security Orchestration Automation and Response (SOAR)

20th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (44th), Security Information and Event Management (SIEM) (36th)

Mindshare comparison

As of August 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.1% compared to the previous year. The mindshare of Sumo Logic Security is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Preston Broesche

Director of Information Technology at Kirby Corporation

Saves my team time and alert fatigue, allowing us to concentrate on more important things

The Trusted Behavior Registry helps resolve alerts in the sense that CRITICALSTART is doing a lot of that initial triage for me. Out of a given 500,000 events and alerts, for example, that come through, they're taking out 495,000 of them. That only leaves me with a subset of that to actually have to triage, and that's where it benefits us. They take care of Tier-1 and Tier-2 triage. And the new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing. Also, the intuitiveness of the updated user interface for the service is spot-on. It is much easier to navigate, and know where to navigate, in the newer interface. I've never had an issue with responsiveness. It's very quick and doesn't sit there and chug on anything. It's fast, it's efficient. It has enabled our SecOps team to take action faster because if you have multiple ways of connecting to it and actually getting your alerts answered and taking care of things fast, it is extremely helpful. All the information that you need to make a determination is usually in the alert itself that comes through the Zero-Trust Analytics Platform (ZTAP). I don't find myself going back to the app itself very often. That still happens, but not as often. The ability to flow the information forward, from the alert standpoint, helps me because it saves me from running back to get the information. It's improved my efficiency. Finally, there haven't been any data sources that the service wasn't able to integrate with.

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Vinay Patel D N

SOC Analyst at a computer software company with 1,001-5,000 employees

Effective with good log analytics but needs better rule correlation

The correlation rules and log mapping are not as mature compared to other SIM tools like Splunk. Sometimes logs will not fetch, and there are issues if the log volume exceeds a threshold. Not every tool is integrated with Sumo Logic. The response time for their support could be better, and it is not very user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."

"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."

"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."

"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."

More CRITICALSTART pros

"Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support."

"We are able to diagnose problems before our customers."

"The solution is quite stable."

"It helps a lot because we can troubleshoot issues pretty easily."

"The Log Analytics platform is the most effective. If we cannot find the data in other tools, like email security or NDR, we can fetch those logs in the Log Analytics platform of Sumo Logic."

"We can integrate threat intelligence solutions into the product."

"We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues."

"I have no concerns about the stability of the product. I feel it handles the stress we put on it very well."

More Sumo Logic Security pros

Cons

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

"They could dig a little bit deeper into the Splunk alerts when they feel like they need to be escalated to us. For example, if a locked account shows up, they could do a little extra digging to verify that the locked account was due to a bad password on the local system. They could just do a little extra digging within the Splunk environment instead of pushing it onto us to go do that extra little digging."

"The UI has become slower but it's not something I would call them out on."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

More CRITICALSTART cons

"The API integration in Sumo Logic Security could improve. There are delayed connections or they stop and then automatically start. Having a seamless log collection would be beneficial."

"We would like to have some type of predefined setup for the logs, making the setup easier by default."

"The correlation rules and log mapping are not as mature compared to other SIM tools like Splunk."

"I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial."

"From the network segmentation side, there is some discrepancy in log onboarding. The tool needs to improve direct API integrations, login integration, native login integration, etc."

"In my opinion, this solution has a steep learning curve and requires practice if users to be able to use this tool very efficiently."

"If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end. This could definitely be improved."

"The solution should improve its UI."

More Sumo Logic Security cons

Pricing and Cost Advice

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"The pricing of other services was so insane that they weren't even an option."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"It costs a lot for what we felt comfortable to spend."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"The license pricing model is based on the events that are processed through the solution."

"Purchasing the solution through the AWS Marketplace is very easy."

"Storing logs in Sumo Logic Security is charged GB-wise, which is a little higher than other products."

"I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value."

"The AWS Marketplace pricing is borderline. Every annual renewal, we always contemplate if we are getting what we think we could out of it or could we do it cheaper with some other product."

"Pricing has been cheaper than some of the competing tools, like Splunk."

"If we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side."

"The price scaling comes in a bit expensive."

More Sumo Logic Security pricing and cost advice

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Top Industries

By visitors reading reviews

Real Estate/Law Firm

12%

Healthcare Company

11%

Computer Software Company

11%

Retailer

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Sumo Logic Security?

Sumo Logic Security is a good solution for searching the logs and identifying the issues.

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What is your experience regarding pricing and costs for Sumo Logic Security?

The pricing structure for Sumo Logic Security is based on two elements: data storage and the number of scans. This makes it more cost-effective because other solutions often include a third element...

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What needs improvement with Sumo Logic Security?

In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention wit...

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Product Reports

Buyer's Guide

CRITICALSTART

August 2025

Download CRITICALSTART product report

Buyer's Guide

Sumo Logic Security

July 2025

Download Sumo Logic Security product report

Also Known As

Critical Start, CriticalStart

No data available

Overview

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

Critical Start

Sumo Logic

Sumo Logic is a cloud-based machine data analytics company focusing on security, operations, and BI use cases. It provides log management and analytics services that leverage machine-generated big data to deliver real-time IT insights.

Sumo Logic is developed as a SaaS solution, it processes and analyzes large quantities of IT infrastructure data, spotting patterns and anomalies that can indicate a potential threat or significant event.

The platform is designed to help IT, security, and business operations teams develop, manage, and secure their applications and cloud infrastructures. It collects, aggregates, and analyzes data from various sources including servers, virtual machines, and network devices, providing visibility into complex systems.

What are the key features of Sumo Logic?

Real-time Analytics: Continuous queries and live dashboards that provide insights into application performance, user behavior, and security threats.
Advanced Machine Learning: Utilizes machine learning algorithms to identify trends, anomalies, and patterns.
Integrated Threat Intelligence: Tools and workflows to enhance security postures by detecting threats and anomalies.
Multi-tenant Cloud Service: Allows users to operate in a shared cloud environment securely.

The solution aims to simplify data complexity, streamline operations, and provide actionable insights to businesses across various industries.

Sumo Logic is designed to handle high data volumes from multiple sources without diminishing performance. It is primarily deployed in the cloud with seamless integrations for AWS, Google Cloud, and Microsoft Azure. This flexibility allows users to leverage Sumo Logic’s capabilities regardless of their existing cloud infrastructure.

In summary, Sumo Logic is a comprehensive, AI-driven analytics solution ideal for businesses looking to enhance their IT and security operations through data-driven insights and real-time monitoring. Its flexible deployment options and scalable pricing model make it accessible for various business sizes and sectors.

Sumo Logic

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

July 2025

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