CRITICALSTART vs Sumo Logic Security comparison

Critical Start and Sumo Logic are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #28, while Sumo Logic is ranked #20 with an average rating of 7.3. Critical Start holds a 0.3% mindshare in SOAR, compared to Sumo Logic’s 1.2% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 91% of Sumo Logic users who would recommend it.

CRITICALSTART

Read 10 CRITICALSTART reviews

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32 Comparison Views

100% willing to recommend

Sumo Logic Security

Read 20 Sumo Logic Security reviews

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51 Comparison Views

91% willing to recommend

CRITICALSTART

Sumo Logic Security

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Executive SummaryUpdated on Dec 5, 2024

Sumo Logic Security and CRITICALSTART are both contenders in the cybersecurity sector. Sumo Logic stands out for pricing and support advantages while CRITICALSTART is preferred for its robust features.

Features: Sumo Logic Security provides comprehensive data analytics, real-time visibility, and efficient threat detection. CRITICALSTART is recognized for automated response capabilities, advanced threat intelligence, and strong proactive security measures.

Room for Improvement: Sumo Logic could enhance its automated response features, offer more advanced threat intelligence, and improve its proactive security strategies. CRITICALSTART could benefit from more intuitive UI design, a faster mobile app experience, and reduced alert noise for more efficient management.

Ease of Deployment and Customer Service: Sumo Logic Security offers a straightforward cloud-based deployment with reliable customer service. CRITICALSTART offers both cloud and on-premise solutions, emphasizing personalized support and quick response times, which are advantageous for complex environments.

Pricing and ROI: Sumo Logic Security provides cost-effective solutions with transparent pricing contributing to solid ROI. Although CRITICALSTART might have higher setup costs, its advanced features bring justified returns and enhanced security benefits, offering significant long-term value.

To learn more, read our detailed CRITICALSTART vs. Sumo Logic Security Report (Updated: June 2025).

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CRITICALSTART

Ranking in Security Orchestration Automation and Response (SOAR)

28th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Managed Detection and Response (MDR) (32nd)

Sumo Logic Security

Ranking in Security Orchestration Automation and Response (SOAR)

20th

Average Rating

8.4

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (46th), Security Information and Event Management (SIEM) (36th)

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.1% compared to the previous year. The mindshare of Sumo Logic Security is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR)

Featured Reviews

Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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WilsonAitan

Deputy Country Manager at PT Securite Asia Indonesia (ABP Securite)

Offers a single dashboard with customizable features and a cost-effective pricing structure

Sumo Logic Security offers a single dashboard and customization, which are the most valuable features. Additionally, it has a cost-effective structure because it is based on data storage and the number of scans, rather than uploading data. This cost model impacts the customers positively by offering a more straightforward pricing structure.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."

"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"The quick interaction between the agents is the most valuable feature. If we have questions, they're quick to answer. If we make a change to our system, they quickly make the changes that are necessary to filter the logs correctly."

"Outside of using the platform to manage alerts, the feature of the service that we get the most value from is being able to reach out to them and say, "Hey, we might go buy a SIEM," for example. They give us their overview of what's out there, what they've dealt with, what they integrate with, and what that looks like. That's been pretty powerful over the years for us."

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."

"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

More CRITICALSTART pros

"We use it to ingest Windows domain controller logs. We use this to monitor if anyone is placed in particular administration groups that potentially shouldn't be. It helps us keep track of people."

"With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help."

"The features I found valuable with the Sumo Logic Security solution are the search option and the ability to customize the search for the information in the logs."

"Sumo Logic is an easy solution to use. You can set it up very quickly, and it includes a lot of training videos."

"Scalability has been good for our needs. We haven't run into any scaling issues in regards to size so far."

"We are able to diagnose problems before our customers."

"I have no concerns about the stability of the product. I feel it handles the stress we put on it very well."

"The solution is quite stable."

More Sumo Logic Security pros

Cons

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."

"The UI has become slower but it's not something I would call them out on."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"In terms of responsiveness, when I open up an alert, sometimes it takes a bit of time to load. However, it only happened once or twice."

More CRITICALSTART cons

"The correlation rules and log mapping are not as mature compared to other SIM tools like Splunk."

"If you look at some of the other offerings right now that are available in the market, they do offer APM as well as the product they're offering. I believe Sumo Logic is not there yet. So that's something which I would love to see."

"The initial setup is the most stressful, like learning how to use it."

"The integration with multiple sources could be better."

"There are some API gaps that are missing."

"I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If there was more of a graphical user interface, it would be beneficial."

"I don't recommend this product."

"In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention within each country."

More Sumo Logic Security cons

Pricing and Cost Advice

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"It costs a lot for what we felt comfortable to spend."

"The pricing of other services was so insane that they weren't even an option."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"The AWS Marketplace pricing is fairly reasonable for what it does. I wouldn't call it expensive, but I wouldn't call it cheap. It is pretty good."

"We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges."

"The license pricing model is based on the events that are processed through the solution."

"The pricing is good. It's not an issue for us."

"Storing logs in Sumo Logic Security is charged GB-wise, which is a little higher than other products."

"Purchasing Sumo Logic through the AWS Marketplace was a simple step."

"Purchasing the solution through the AWS Marketplace is very easy."

"I don't pay the bill. I've heard the AWS Marketplace pricing is high, but I like the value."

More Sumo Logic Security pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Healthcare Company

12%

Real Estate/Law Firm

12%

Financial Services Firm

10%

Computer Software Company

15%

Financial Services Firm

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Sumo Logic Security?

Sumo Logic Security is a good solution for searching the logs and identifying the issues.

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What is your experience regarding pricing and costs for Sumo Logic Security?

The pricing structure for Sumo Logic Security is based on two elements: data storage and the number of scans. This makes it more cost-effective because other solutions often include a third element...

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What needs improvement with Sumo Logic Security?

In terms of improvement, feedback indicates there is a need for a local data center in my country. This is crucial to sell to the government and financial sectors as they require data retention wit...

See all answers

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Product Reports

Buyer's Guide

CRITICALSTART

June 2025

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Buyer's Guide

Sumo Logic Security

May 2025

Download Sumo Logic Security product report

Also Known As

Critical Start, CriticalStart

No data available

Overview

The cybersecurity landscape is growing more complex by the day with the arrival of new threats and new tools supposedly designed for combating them. The problem is it’s all creating more noise and confusion for security professionals to sort through.

CRITICALSTART is the only MDR provider committed to eliminating acceptable risk and leaving nothing to chance. They believe that companies should never have to settle for “good enough.” Their award-winning portfolio includes end-to-end Professional Services and Managed Detection and Response (MDR). CRITICALSTART MDR puts a stop to alert fatigue by leveraging the Zero Trust Analytics Platform (ZTAP) plus the industry-leading Trusted Behavior Registry, which eliminates false positives at scale by resolving known-good behaviors. Driven by 24x7x365 human-led, end-to-end monitoring, investigation and remediation of alerts, their on-the-go threat detection and response capabilities are enabled via a fully interactive MOBILESOC app.

Critical Start

Sumo Logic

Sumo Logic is a cloud-based machine data analytics company focusing on security, operations, and BI use cases. It provides log management and analytics services that leverage machine-generated big data to deliver real-time IT insights.

Sumo Logic is developed as a SaaS solution, it processes and analyzes large quantities of IT infrastructure data, spotting patterns and anomalies that can indicate a potential threat or significant event.

The platform is designed to help IT, security, and business operations teams develop, manage, and secure their applications and cloud infrastructures. It collects, aggregates, and analyzes data from various sources including servers, virtual machines, and network devices, providing visibility into complex systems.

What are the key features of Sumo Logic?

Real-time Analytics: Continuous queries and live dashboards that provide insights into application performance, user behavior, and security threats.
Advanced Machine Learning: Utilizes machine learning algorithms to identify trends, anomalies, and patterns.
Integrated Threat Intelligence: Tools and workflows to enhance security postures by detecting threats and anomalies.
Multi-tenant Cloud Service: Allows users to operate in a shared cloud environment securely.

The solution aims to simplify data complexity, streamline operations, and provide actionable insights to businesses across various industries.

Sumo Logic is designed to handle high data volumes from multiple sources without diminishing performance. It is primarily deployed in the cloud with seamless integrations for AWS, Google Cloud, and Microsoft Azure. This flexibility allows users to leverage Sumo Logic’s capabilities regardless of their existing cloud infrastructure.

In summary, Sumo Logic is a comprehensive, AI-driven analytics solution ideal for businesses looking to enhance their IT and security operations through data-driven insights and real-time monitoring. Its flexible deployment options and scalable pricing model make it accessible for various business sizes and sectors.

Sumo Logic

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

June 2025

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