CRITICALSTART vs Sumo Logic Security comparison

Critical Start and Sumo Logic are both solutions in the Security Orchestration Automation and Response (SOAR) category. Critical Start is ranked #25, while Sumo Logic is ranked #13 with an average rating of 7.3. Critical Start holds a 1.3% mindshare in SOAR, compared to Sumo Logic’s 2.3% mindshare. Additionally, 100% of Critical Start users are willing to recommend the solution, compared to 92% of Sumo Logic users who would recommend it.

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Executive SummaryUpdated on Dec 5, 2024

Sumo Logic Security and CRITICALSTART are both contenders in the cybersecurity sector. Sumo Logic stands out for pricing and support advantages while CRITICALSTART is preferred for its robust features.

Features: Sumo Logic Security provides comprehensive data analytics, real-time visibility, and efficient threat detection. CRITICALSTART is recognized for automated response capabilities, advanced threat intelligence, and strong proactive security measures.

Room for Improvement: Sumo Logic could enhance its automated response features, offer more advanced threat intelligence, and improve its proactive security strategies. CRITICALSTART could benefit from more intuitive UI design, a faster mobile app experience, and reduced alert noise for more efficient management.

Ease of Deployment and Customer Service: Sumo Logic Security offers a straightforward cloud-based deployment with reliable customer service. CRITICALSTART offers both cloud and on-premise solutions, emphasizing personalized support and quick response times, which are advantageous for complex environments.

Pricing and ROI: Sumo Logic Security provides cost-effective solutions with transparent pricing contributing to solid ROI. Although CRITICALSTART might have higher setup costs, its advanced features bring justified returns and enhanced security benefits, offering significant long-term value.

To learn more, read our detailed CRITICALSTART vs. Sumo Logic Security Report (Updated: August 2026).

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Torq

Mindshare comparison

As of August 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 3.6%, down from 5.7% compared to the previous year. The mindshare of CRITICALSTART is 1.3%, up from 0.3% compared to the previous year. The mindshare of Sumo Logic Security is 2.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
Product	Mindshare (%)
Torq	3.6%
Sumo Logic Security	2.3%
CRITICALSTART	1.3%
Other	92.8%

Security Orchestration Automation and Response (SOAR)

Featured Reviews

AdityaDesai

Solutions Architect at ProArch

Automation has streamlined multi-tenant SOC workflows and improves alert handling efficiency

Although the reporting within Torq is not that great, we did ask for many features regarding reporting in Torq, but due to some platform constraints, they could not make the whole dataset available for us to be used in reporting. Except for that, we used some basic reporting. When I used Torq, it was indeed in the early stages of AI capabilities. Only a few customers were allowed to use it, and we were among them. It functioned well as long as we summarized the data properly. If you input garbage, you would get garbage out. Thus, we had to do significant fine-tuning regarding what data context we provided to the AI orchestrator to get meaningful results. In terms of Torq's unified platform approach to AI SOC automation and case management compared to managing multiple point solutions across my security stack, I find it case-centric. The unified view in case management is good since it provides clarity, although there are limitations regarding how many items in case management can be modified at once. Bulk operations are very limited, potentially due to their back-end database or data retrieval processes that can be improved. Regarding improvements for Torq, when we were onboarded, there were aspects we were uncertain about, such as the number of cases that could be generated, what data we could bring in, how many clients we could onboard, and similar concerns. Initially, we also lacked clarity about the number of playbooks or workflows we could build. Different triggers like system triggers, case-based triggers, and others can be employed without restrictions, but when it comes to on-demand and scheduled jobs, there is a limitation based on the subscription and pricing tier that notably caps the number of workflows we can create. No bulk editing across cases was one issue, along with limited filtering related to single grouping constraints. Additionally, the out-of-the-box case templates provided require substantial modifications before they become usable. There is also a feature in the cases for notes that cannot be searched. They are only visible through the UI, which is another area for improvement. The workflow and execution-based charges seem misleading as this was not discussed initially. I am not sure if new customers are made aware of this. It seems that workflows revolving around cases hinder functionality outside of case management, as we have many use cases needing on-demand triggers and schedules for functions like reporting or polling devices. Creating additional workflows to achieve basic functionalities raises costs significantly, which disadvantages customers. While they facilitate optimization and scaling, the support received tends to be very basic. Improvements can be made in that area as well.

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Justin Hadley

Sr. Manager, Security Engineering at a financial services firm with 501-1,000 employees

The transparency of data in the platform is perfect: You see everything as they are seeing it

Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.

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Migell Roberts

Senior Security Analyst at City Electric Supply Company

Security insights have enabled faster incident response and streamlined cross-team collaboration

To improve Sumo Logic Security, I would appreciate the tool being easier to use from a search perspective. For example, we have a few teams that want to use the tool itself, but they are not as savvy when it comes to creating searches from the core platform. I understand that Mobot has come out and is in the works, and it really does assist non-savvy users when it comes to querying the platform. As far as that is concerned, I wish that could be improved a bit more, but I do know that that is in the works. I would add that I wish for improved documentation. For example, we are using Sumo Playbooks and automation integrations along with that, but I have found that there has been a lack of documentation, very little to none at all when it comes to that. With regards to automation integrations as well, there are very few details included in them. I would also appreciate the AWS automation integrations to be more secure because currently, they are using access keys, which involves a user rather than roles, which is the security best practice recommended by AWS. I chose eight out of ten because to make it a nine or ten, I would lean heavily on the documentation. A lot of the times when we get around to configuring things such as playbooks or trying to understand playbooks, what I found was that documentation sometimes is not up to date or documentation is lacking. There are instances also where some security best practices are not being followed. So, if we are able to set up an integration that is not only secure, following security best practices, and has complete documentation, I believe it would alleviate the issue of having to go back and forth with support to check the documentation and things of that nature. My impression of the built-in threat intelligence feature in Sumo Logic Security is that it is comprehensive, but I would say that it could do a little bit better. For example, we have the TAXI feeds, which is STIX and TAXI integrated into the core platform, but the issue I am running into is that I am able to use that feed into a CSE alert; however, I am not able to see the contents of that feed. If I integrate CISA, which we do have integrated, I cannot see what IOCs are in that feed in the core platform, and I hope that is the case because, in order for us to better tune our alerts, we need to be able to see what is in the contents of that threat intelligence feed.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Torq offers the best feature through integration with AI."

"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."

"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."

"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."

"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."

"According to positive outcomes, Torq reduced manual work and made incident response more efficient."

"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."

"Under one SOC tool in Torq, analysts get to know everything within the context of an alert or incident they are working on, and this ability to view the whole picture within Torq is one of the major breakthroughs and best offerings of Torq."

More Torq pros

"In a given quarter, I get 589,000 security events and 584,000 of those get reduced by the service before they even get to me, so the alerts that actually come through to me end up being about 1,400 in that quarter, which is a 99.7 percent efficiency rate."

"The biggest lesson is transitioning from alert overload to being at a point where we do have eyes on alerts, where every alert is truly possible."

"The way that the user interface presents data enables our team to be able to make decisions significantly quicker, rather than have to dig into the details or go back to the original tools."

"Out of all the service providers I've had to work with over the years—I've been here six years—CRITICALSTART is my favorite to work with."

"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."

"When I start thinking about if I were to try to light up a SOC, which I've done before and I have no interest in doing, it could be a million dollars a year or more to do that, and for what I am paying them for the managed fees, it's a steal."

"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."

"The main difference between the other options and this one is the quality of the personnel within the SOC. It's their knowledge and depth and the way they handle customers."

More CRITICALSTART pros

"There are a lot of things we like about this product."

"I would recommend Sumo Logic; it is easy to use, the culture at Sumo Logic seems to be developer focused, the product is good, the developers are able to use it to get their job done quickly and easily, it fits into the developer's workload, the support is excellent, and we use it in both AWS and on-premise where it tends to work the same in both cases."

"It helps a lot because we can troubleshoot issues pretty easily."

"Sumo Logic Security is a good solution for searching the logs and identifying the issues."

"Sumo Logic has absolutely improved our organization — 100% Sumo Logic is a great tool, it's absolutely necessary."

"Support has been excellent. Sumo Logic's support staff is really good, both their account management staff and direct support."

"It provides easy visibility. I also like the shareable queries because we share a lot across groups."

"Sumo Logic is an easy solution to use. You can set it up very quickly, and it includes a lot of training videos."

More Sumo Logic Security pros

Cons

"I wish Torq's AI assistant for building templated workflows from scratch worked better; when you start with a blank slate, asking AI to help you build or template the workflow out does not go well."

"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."

"There are some issues and bugs that I think need to be fixed, but they are currently not focused on it."

"Additionally, the documentation for Torq is not very clear. Most of the information is presented in videos, which are not ideal for reading; there are mostly paragraphs and other text-based content."

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."

"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."

"Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I don't have to code for everything."

More Torq cons

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support."

"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."

"The UI has become slower but it's not something I would call them out on."

"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive and I hate it."

"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."

"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."

"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."

More CRITICALSTART cons

"There are some API gaps that are missing."

"A lot of the times when we get around to configuring things such as playbooks or trying to understand playbooks, what I found was that documentation sometimes is not up to date or documentation is lacking."

"I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports."

"It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap."

"On Sumo Logic Security, it is not supported that well compared to other SIEMs or other applications that we might be using."

"The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price."

"If you look at some of the other offerings right now that are available in the market, they do offer APM as well as the product they're offering. I believe Sumo Logic is not there yet. So that's something which I would love to see."

"In my opinion, this solution has a steep learning curve and requires practice if users to be able to use this tool very efficiently."

More Sumo Logic Security cons

Pricing and Cost Advice

Information not available

"The pricing of other services was so insane that they weren't even an option."

"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."

"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."

"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."

"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."

"It costs a lot for what we felt comfortable to spend."

"The pricing is good. It's not an issue for us."

"Purchasing the solution through the AWS Marketplace is very easy."

"Pricing has been cheaper than some of the competing tools, like Splunk."

"The only limit to the scalability of the product for us is how much we are willing to pay."

"If we went to ELK Stack, which is open source, it would have been less costly, but it would have required more development from our side."

"We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information then correlate a monthly bill for our customers, it is just included in the AWS usage charges."

"The product is costly."

"Purchasing Sumo Logic through the AWS Marketplace was a simple step."

More Sumo Logic Security pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

10%

Construction Company

12%

Outsourcing Company

10%

Financial Services Firm

Manufacturing Company

12%

Outsourcing Company

11%

Financial Services Firm

11%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	4
Large Enterprise	16

Questions from the Community

What needs improvement with Torq?

Torq can be improved by adding some more features, such as adding more automation and providing a no-code option so I...

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What is your primary use case for Torq?

My main use case for Torq is reviewing the incidents and responding to them. After that, I investigate them and take ...

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What advice do you have for others considering Torq?

I would definitely recommend others to use Torq as it is an all-rounder tool which even integrates AI. As we all know...

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What is your experience regarding pricing and costs for Sumo Logic Security?

I would say that the pricing for Sumo Logic Security is in the medium part of the market. If you go to the well-known...

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What needs improvement with Sumo Logic Security?

I would say there are a few more things that Sumo Logic Security can improve on. It is not the tool; it is a technica...

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What is your primary use case for Sumo Logic Security?

I use Sumo Logic Security.

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Comparisons

Tines vs Torq

Compared 25% of the time

Splunk SOAR vs Torq

Compared 15% of the time

Blink Ops vs Torq

Compared 13% of the time

Palo Alto Networks Cortex XSOAR vs Torq

Compared 10% of the time

Dropzone AI vs Torq

Compared 7% of the time

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ServiceNow Security Operations vs CRITICALSTART

Compared 12% of the time

Palo Alto Networks Cortex XSOAR vs CRITICALSTART

Compared 10% of the time

Binary Defense MDR vs CRITICALSTART

Compared 9% of the time

Expel vs CRITICALSTART

Compared 9% of the time

SentinelOne Wayfinder Threat Detection and Response vs CRITICALSTART

Compared 6% of the time

More CRITICALSTART Competitors

Panther vs Sumo Logic Security

Compared 11% of the time

Splunk Enterprise Security vs Sumo Logic Security

Compared 8% of the time

IBM Security QRadar vs Sumo Logic Security

Compared 6% of the time

Microsoft Sentinel vs Sumo Logic Security

Compared 5% of the time

Elastic Security vs Sumo Logic Security

Compared 5% of the time

More Sumo Logic Security Competitors

Product Reports

Buyer's Guide

Torq

July 2026

Download Torq product report

Buyer's Guide

CRITICALSTART

August 2026

Download CRITICALSTART product report

Buyer's Guide

Sumo Logic Security

July 2026

Download Sumo Logic Security product report

Also Known As

No data available

Critical Start, CriticalStart

No data available

Overview

Torq is the enterprise AI SOC solution that effectively combines adaptive insights and automation to handle critical threats efficiently. It manages threat lifecycles, swiftly moving from triage to response, ensuring effective risk management.

Torq is designed to streamline security operations by aggregating telemetry across your security stack. It investigates significant risks and manages threats from triage to containment and remediation. This AI-driven tool enhances the capabilities of your SecOps team, allowing them to achieve more impactful results without introducing complicated processes.

What are the key features of Torq?

Adaptive Agentic Insights: Provides real-time threat intelligence tailored to specific security challenges.
Automation: Automates responses to security incidents, minimizing manual intervention requirements.
Threat Lifecycle Management: Comprehensive handling of threats from detection to remediation.
Telemetry Aggregation: Integrates data across platforms for a unified security overview.

Why consider Torq based on reviews?

Efficiency: Users notice significant reductions in time spent managing threats.
Risk Reduction: Enhanced ability to identify and address critical threats promptly.
Resource Optimization: Allows teams to allocate effort to other critical tasks by reducing manual security operations.
Scalability: Adaptable to meet the demands of growing or changing infrastructures.

In industries like finance and healthcare, Torq shows effectiveness by adapting to specific risk scenarios often encountered in these fields. Its integration with existing infrastructures makes it a valuable asset for maintaining stringent security standards, essential for protecting critical data and operations in diverse high-stakes environments.

Torq

CRITICALSTART enhances cybersecurity through advanced alert management, expert guidance, and a user-friendly interface. It promotes efficient monitoring and response to alerts, utilizing a Zero Trust model for heightened security.

CRITICALSTART is designed for organizations seeking to manage security alerts and streamline monitoring processes. Known for its quick response times and efficient alert filtering, it integrates tools like Cylance and Carbon Black to offer managed detection and response services. Users experience enhanced security by focusing on critical threats while the platform's easy navigation aids in efficiently responding to alerts. Improvement areas include better alert prioritization, enhanced compliance disclosure, and smoother integration with third-party communication tools.

What are the key features of CRITICALSTART?

Alert Management: Efficient handling and filtering of alerts to minimize noise.
Expert Guidance: Insights for integrating SIEM and optimizing response strategies.
Mobile Access: Easy access through a mobile app to manage alerts on the go.
Zero Trust Model: Enhances security by minimizing unnecessary access and noise.
User-Friendly Interface: Seamless navigation enhances user interaction and response times.

What advantages and ROI should users consider?

Improved Security Confidence: Advanced alert handling promotes a secure environment.
Increased Efficiency: Streamlined monitoring allows focus on critical threats.
Expert Insight: Professional guidance enhances security strategies and operations.
Quick Response Times: Rapid handling of threats reduces potential impacts.

In industry applications, organizations use CRITICALSTART to bolster cybersecurity measures across finance, healthcare, and technology sectors. Managed detection services and third-party integration make it suitable for enterprises looking to optimize security operations and minimize alert fatigue while ensuring 24/7 monitoring and protection.

Critical Start

Sumo Logic Security offers efficient event monitoring with customizable alerts, centralized log search, and real-time threat detection. It supports multi-cloud environments and integrates with threat intelligence, reducing workload with AI-driven analytics.

Sumo Logic Security empowers organizations with advanced logging and monitoring solutions, facilitating comprehensive security event management. Its robust log search and comparison features, combined with user-friendly dashboards, enable quick event analysis. The platform's multi-cloud support and real-time threat detection are notable features, seamlessly integrating automated log correlation and AI analytics to optimize user experience. Despite needing enhancements in querying and dashboard functionalities, Sumo Logic Security remains a reliable choice for application log management, IT asset visibility, and incident alerting. Organizations utilize it for threat detection, posture monitoring, and compliance audits, in platforms like AWS, focusing on security insights and performance monitoring.

What are the key features of Sumo Logic Security?

Log Search: Facilitates centralized search and event analysis.
Custom Alerts: Offers flexibility in monitoring specific security events.
AI-driven Analytics: Reduces workload and speeds up response times.
Real-time Detection: Ensures swift threat identification and mitigation.
Multi-cloud Support: Enables integrations across cloud environments.

What benefits can users expect from Sumo Logic Security?

Ease of Implementation: Quick setup and deployment processes.
Cost-effective Pricing: Provides value-driven investment with supportive customer service.
Responsive UI: Enhances user experience and efficiency in operations.
Compliance Audits: Facilitates thorough security audits and reporting.

Organizations in industries like finance and technology implement Sumo Logic Security to maintain security and compliance, leveraging its advanced monitoring and alerting capabilities. Teams focus on application troubleshooting and forensic analysis, ensuring robust security posture and effective incident response across cloud-based environments.

Sumo Logic

Buyer's Guide

CRITICALSTART vs. Sumo Logic Security

August 2026

Free Report: CRITICALSTART vs. Sumo Logic Security

Find out what your peers are saying about CRITICALSTART vs. Sumo Logic Security and other solutions. Updated: August 2026.

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