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CRITICALSTART vs DNIF HYPERCLOUD comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CRITICALSTART
Ranking in Security Orchestration Automation and Response (SOAR)
28th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
10
Ranking in other categories
Managed Detection and Response (MDR) (32nd)
DNIF HYPERCLOUD
Ranking in Security Orchestration Automation and Response (SOAR)
29th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
Log Management (53rd), Security Information and Event Management (SIEM) (54th), User Entity Behavior Analytics (UEBA) (23rd)
 

Mindshare comparison

As of June 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of CRITICALSTART is 0.3%, up from 0.1% compared to the previous year. The mindshare of DNIF HYPERCLOUD is 0.3%, down from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

JH
The transparency of data in the platform is perfect: You see everything as they are seeing it
Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives. The service's Trusted Behavior Registry helps the provider solve every alert. The way that they have it built out is very intelligent. The way every alert comes in, it gets triaged one direction or another. If it is already a false positive, then it is still getting addressed and reviewed on a regular cadence. Also, true positive alerts get escalated to the appropriate personnel. Its mobile app is great. The ability just to be able to quick reference and see what's coming in when you're on the move or go. You don't always need to have your computer or laptop handy, because you can operate it just from the mobile app. It can communicate with analysts, which is great. The mobile app is great at affecting the efficiency of our security operations. Those guys are using it throughout the day, whether that be at the office, home, or off hours. Typically, they triage from the mobile app. Then, if an escalation needs to be done on a computer, they will pull out a computer. We were on the original UI for a few years, so the updated UI has been a refreshing change. It has significantly more ability to filter and translate data, then load that data. It is rather intuitive to click through for some of our junior analysts or interns, especially as we are starting to onboard and teach them different aspects of the security operations team.
Kishore Tiwari - PeerSpot reviewer
Development from open sources is very valuable but a huge infrastructure is required
The solution's command line should be simpler so that routine commands can be used. The search configuration is a bit different than other OEMs or SIEM solutions like ArcSight or QRadar that are easy to search because they operate similarly. The logic is there and the solution supplies a pretty good explanation. Basically, DNIF spelled out is the opposite of FIND. You have to find commands whenever you want to search something. For example, a highway gets you to your destination but there is an alternate way people don't yet know about. Gartner or Forrester haven't yet studied it. We were a bit nervous when we were trying to get familiar with the solution. We wondered if we could realize ROI because the commands and ways of pulling data were different to us. We raised a case with the support team and their professionals provided the needed support. The command line is user friendly once you understand it. If you need immediate use, then you might want to get assistance from someone who is well-versed in methods for using key patterns to find things. Lengthier files for threat hunting or analysis are needed. The correlation happens, but exporting a large number of files to abstract them is not possible. For example, I want to present raw data to management so I should be able to customize a date range in my query and download the files.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There are two parts of CRITICALSTART's services that are most valuable to us. The MDR solution where they monitor our computers, laptops, and users across the board; and their knowledge of Palo Alto firewalls."
"The new mobile app is awesome. It is one of the best I've ever seen. It's much better than its predecessor. It's more intuitive, a whole lot easier to navigate and get where you need to go. It's less repetitive and just generally easier to use. It allows me to not have to be sitting at my computer all the time. I can be on my phone or tablet or wherever I'm at. It makes it a lot easier to answer tickets and do that kind of thing."
"I also use their mobile app. It's very easy to use and very convenient to be able to respond to alerts wherever you are. I love the app. You can respond and communicate, per ticket, with their SOC in near real-time. The response is very quick."
"Their Zero Trust Analytics Platform (ZTAP) engine, which is kind of their correlation engine, is by far and away one of the best in the business. We can filter and utilize different lists to build out different alerts, such as, what to alert on and when not to alert. This engine helps reduce our number of alerts and false positives."
"There is a team of people who monitor our traffic and processes 24/7, so if anything raises a flag or alert, it will escalate back to me right away. That's the most incredible part: Humans working behind the scenes 24/7 to monitor our networks."
"My impression of the transparency of the data is that it has good detail. It allows you to see how many events have come in, how many of those events have made it down to their analysts to review, and then however many from their analysts to be able to close out, have been able to been escalated to us. It's a good metric that we can share with my management. They see the value of what the SOC is bringing on top of what my team is already doing."
"From where we were prior to going into them, the service has increased our analysts’ efficiency to the point that they can focus on other areas of the business. It gives me the ability to allow analysts to do Level 3 and 4 work and stay out of the weeds of the alerts, where you tend to get alert fatigue. The service takes care of much of the Tier 1 and Tier 2 triage. It is more effective than what we had been used to, because it allows the filtering of Level 1 and Level 2 type alerts to be taken care of. This leaves less for us to handle, which is a good thing."
"The most valuable feature of their service is their tuning... If we were getting 1,000 alerts a day without them, they tune it until they know what to do for 999 of them, and one will make it through to us per day. That tuning is the most valuable part of their solution."
"The dashboard is helpful, and it creates visualizations to let staff review event data and identify patterns and anomalies."
"The User Behavior Analytics is a built-in threat-hunting feature. It detects and reports on any kind of malware or ransomware that enters the network."
"The solution is quite stable and offers good performance. It also works on a virtual machine. We haven't found any issues with it so far. It's been reliable."
"I like the MITRE table, a feature I saw for the first time in the same solution. There was one MITRE tactic table, which can be used to identify threats if you have all kinds of rules enabled or if you have rules for all the tactics in the MITRE table. There are 14 tables in MITRE, and those 14 tables consist of multiple columns, tactics, and techniques. It was one of the first SIEM tools I saw that had that particular MITRE table. On that basis, you can create new rules and identify existing ones. At any point, if an alert is triggered, it will try to match it to any of those MITRE tactics. I liked that creating a workbook on MITRE business was straightforward. I also like that you can search using SQL or DQL."
"The most valuable feature of the solution is the number of EPS it can handle."
"The response time on queries is super-fast."
"Has a great search capability."
"The beauty of the solution is that you can develop infrastructure for a data lake using open sources that are separate from the licenses."
 

Cons

"The only thing I can think of that I would like to see, and I'm sure they could work this into a service pretty easily, is not only alerts on issues that are affecting my company, but some threat intelligence of a general nature on what's out there in the environment. That might be a nice add-in."
"During the six-month integration and rollout, there were some bumpy roads along the way. There were communication breakdowns between the project manager, CRITICALSTART leadership, and us (as the customer). I expressed my displeasure during the integration in their inability to effectively communicate when there were holdups or issues. They were going through some growing pains at that time, but they have been right there for us ever since."
"The UI has become slower but it's not something I would call them out on."
"They just did a user interface overhaul to the website portal that you use for troubleshooting tickets. The old one was fine. The new one is not intuitive..."
"There is room for improvement with the new UI, and that's about it. I would like to see a more intuitive design."
"The updated UI is actually pretty bad. Regarding the intuitiveness, it is fairly easy to use, but the responsiveness, on a scale of one to 10, is a one. It's really poor performance."
"The biggest room for improvement is not necessarily in their service or offering, but in the products that they support. I would like them to further their knowledge and ability to integrate with those tools. They have base integrations with everything, and we haven't come across anything. They should just continue to build on that API interface between their applications and other third-party consoles."
"It has frustrated us that they don't have a native Slack integration, because most things do now. That's something we've asked for, for years, and it just doesn't really seem like it's a priority."
"The vendor is fairly new and it's not as big as some of the international competitors. It's not a mature product. If you ask them to move data, it might take a lot of time."
"There are currently some issues with machine learning plug-ins."
"I feel that DNIF needs to invest more in marketing, considering that it operates at a very competitive speed."
"The solution's command line should be simpler so that routine commands can be used."
"I think DNIF HYPERCLOUD can implement the ability to export more than 100,000. At the moment, we can't go beyond that. So many times, if you're checking for the firewall logs and working on something related to authentication or network-related traffic, while that log count is low, the account goes beyond that. You can't restrict the logs or the amount of data you can export. It's very important for my situation. It would be better if they could increase the capacity of exports. Although there are many more types of searching in DNIF HYPERCLOUD, people still struggle to query out what they want because not everyone is good at SQL or DQL. The easiest way to query out in DNIF is using the GUI-based interface. But in the GUI interface, you can use operator calls. It gets tricky when you want to search for a specific type of event. You don't know where it will be passed and whether it will be consistent. In the initial phase, it's tough for us to use DNIF. You cannot pass every event in a stable DNIF. When we used that particular tool, we used to get those logs, but sometimes many things are not getting passed. So, we used to export the sheet or export the data into Excel and weigh the required details. In the next release, I would like them to improve the export of the columns and make the application more user-friendly. I would also like a threat-hunting feature in the next release."
"The solution should be able to connect to endpoints, such as desktops and laptops... If this solution had a smart connector to these logs- Windows, Linux, or any other logs - without affecting the performance of the connector, that would be wonderful."
"Dependency on the DNIF support team was frustrating."
"The EBA could be improved."
 

Pricing and Cost Advice

"The pricing has always been competitive. They have always been good to us. They will make it a fight. They don't try to hide anything; it's always been fully transparent and well-worth what we pay for it."
"As far as the expense goes, it's very competitive pricing and the services you get are almost like you have a person on your team."
"I've told CRITICALSTART that I think the managed service they provide is cheaper than it should be. It's a really good deal."
"It costs a lot for what we felt comfortable to spend."
"The pricing of other services was so insane that they weren't even an option."
"There are contractual penalties if their SLAs are not met. This commitment was very important in our decision to go with this service, because not having downtime is extremely important to us. The providers has not missed an SLA in the 18 months that I have worked with them."
"Overall, for what I'm paying for it, and the benefit I'm getting out of it, it is right where it needs to be, if not a little bit in my favor. For what it costs me to actually have this service, I could afford one internal person to do that job, but now I have a team of 10 or more who are doing that job, and they don't sleep because they work shifts."
"The pricing is based on the log size."
"Price-wise, the product is quite economical. I rate the solution's price as three or four on a scale of one to ten, where one is considered to be a very economically priced tool."
"The solution requires a huge infrastructure and that is costly."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Healthcare Company
12%
Real Estate/Law Firm
12%
Financial Services Firm
10%
Computer Software Company
15%
Financial Services Firm
11%
Real Estate/Law Firm
9%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What needs improvement with DNIF HYPERCLOUD?
A lot of people don't know about DNIF HYPERCLOUD, but they do know about products like Splunk, QRadar, ArcSight, and some other SIEM solutions. DNIF is not a known name in the market. From an impro...
What is your primary use case for DNIF HYPERCLOUD?
DNIF HYPERCLOUD is a good SIEM solution. One of the tools' features is very high scalability in terms of the events generated per second. The product is aligned with the MITRE ATT&CK framework....
What advice do you have for others considering DNIF HYPERCLOUD?
The tool's ability in the area of its analytic capabilities has enhanced our company's security poster in a good way, especially when compared to some of the other competitors in the market, like S...
 

Also Known As

Critical Start, CriticalStart
No data available
 

Overview

 

Sample Customers

Information Not Available
Mahindra & Mahindra, Tata Consultancy Services (TCS), ICICI Bank, Yes Bank, Tata Motors, RBL Bank
Find out what your peers are saying about CRITICALSTART vs. DNIF HYPERCLOUD and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.