Comodo RMM vs ConnectWise RMM comparison

Xcitium and ConnectWise are both solutions in the Remote Monitoring and Management (RMM) category. Xcitium is ranked #12 with an average rating of 8.0, while ConnectWise is ranked #10 with an average rating of 7.5. Xcitium holds a 2.3% mindshare in RMM, compared to ConnectWise’s 6.1% mindshare. Additionally, 100% of Xcitium users are willing to recommend the solution, compared to 100% of ConnectWise users who would recommend it.

Comodo RMM

Read 3 Comodo RMM reviews

344 Views
201 Comparison Views

100% willing to recommend

ConnectWise RMM

Read 5 ConnectWise RMM reviews

741 Views
433 Comparison Views

100% willing to recommend

Comodo RMM

ConnectWise RMM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ConnectWise RMM and Comodo RMM compete in the remote monitoring and management software market. ConnectWise RMM has an edge in support and pricing satisfaction, while Comodo RMM stands out for its feature-rich offerings.

Features: ConnectWise RMM provides robust automation capabilities, efficient patch management, and seamless integrations with other ConnectWise tools. Comodo RMM includes a strong security suite, integrated IT management features, and adaptive policy management, appealing to those prioritizing extensive security.

Ease of Deployment and Customer Service: ConnectWise RMM offers a straightforward deployment process with comprehensive training resources and reliable customer support. Comodo RMM presents a flexible deployment model with tailored support options, requiring a steeper initial learning curve but offering extensive customization.

Pricing and ROI: ConnectWise RMM attracts with competitive pricing structures and a favorable ROI through enhanced operational efficiencies. Comodo RMM, while higher in cost, often justifies its price with long-term benefits due to its comprehensive feature set, making the decision hinge on budget versus long-term value.

To learn more, read our detailed Comodo RMM vs. ConnectWise RMM Report (Updated: April 2025).

Buyer's Guide

Comodo RMM vs. ConnectWise RMM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Comodo RMM

Ranking in Remote Monitoring and Management (RMM)

12th

Average Rating

7.6

Reviews Sentiment

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise RMM

Ranking in Remote Monitoring and Management (RMM)

10th

Average Rating

8.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Comodo RMM is 2.3%, up from 2.1% compared to the previous year. The mindshare of ConnectWise RMM is 6.1%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

Ishan Kukreti

Director at IP Infotech Pvt. Ltd.

Great remote controlling and monitoring features with a competitive price

We use it primarily for remote controlling and monitoring. The solution is patented, especially the endpoint solution. They are providing features that are not currently available in the market We like the auto containment feature. They should integrate email security in the same solution. We…

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JonMcWilliams

vCTO - Technical Account Manager at CMIT Princeton

An agent-based solution that monitors and manages various networks but lacks support

Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We like the auto containment feature."

"The management feature is very good. You get a complete and clear view of the employment tool on Linux, Mac, and Windows operating systems (even on mobile). Third-party integration is also possible (e.g., IBM, Apple, etc.)."

"The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"It enables us to respond to issues quickly and efficiently."

"The most valuable feature is the patching solution."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

Cons

"The solution needs further integration with other software tools like a CRM and other accounting tools. Not having this integration makes Comodo RMM limited in functionality. Additionally, more network management features would be good to have in the next release."

"They should integrate email security in the same solution."

"Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The solution could improve by offering better overall management and dashboards."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

Pricing and Cost Advice

Information not available

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Retailer

10%

Financial Services Firm

10%

Real Estate/Law Firm

10%

Computer Software Company

19%

Comms Service Provider

10%

Wholesaler/Distributor

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Comodo RMM?

The most valuable features of Comodo RMM are the security antivirus and the ability to use other applications like the PSA and the ticketing system on one dashboard.

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What needs improvement with Comodo RMM?

Comodo RMM is really, really slow to load, and connecting with most of my clients takes a while. You have to get back to your office before you have to be able to work effectively, which is a drawb...

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What is your primary use case for Comodo RMM?

Comodo RMM is a very good product. I've used it with one of my daycare clients, and we connect quite right. When they have an issue, for me to support it takes a longer time.

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What is your experience regarding pricing and costs for Continuum Command?

There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...

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What needs improvement with Continuum Command?

If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up. In such cases, you might need to uninstall and ...

See all answers

What is your primary use case for Continuum Command?

It enables us to respond to issues quickly and efficiently. Before using this technology, a customer would call our shop and have to wait for someone to be scheduled to address their issue. When we...

See all answers

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Product Reports

Buyer's Guide

Remote Monitoring and Management (RMM)

April 2025

Download Comodo RMM product report

Buyer's Guide

ConnectWise RMM

April 2025

Download ConnectWise RMM product report

Also Known As

No data available

Continuum Command, Continuum RMM

Overview

Comodo Remote Monitoring and Management (CRMM) allows Managed Service Providers to have a comprehensive perceivability and control over the system that they oversee. It includes endpoint checking and alerts with quick remote desktop sharing, professional service automation, powerful strategy and interface for job creation, ticketing etc. As said above Comodo Remote Monitoring enhances the proficiency of their work processes and provide quality service to clients.

Xcitium

ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.

ConnectWise

Sample Customers

76BITS, Aquaflam, Convey2Web

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia

Buyer's Guide

Comodo RMM vs. ConnectWise RMM

April 2025

Free Report: Comodo RMM vs. ConnectWise RMM

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