We performed a comparison between CloudStack and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Killer features for me were: support for many hypervisors, ability to match business logic, "everything in one box," available APIs."
"Key features include stability, centralized management design that scales well, and transparent interoperability with different hypervisors and manufacturers.."
"You can build your own cloud and make it customizable with APIs."
"Multiple types of hypervisor support, multi-zone support, and VPC are great valuable features."
"Valuable features include that it is a user-friendly portal, VPN P2S and S2S possibilities, and it's easy to manage accounts and limits."
"It has become easy to deploy new devices with no or minimal hardware changes. Now, a user can be ready to use a firewall within a few minutes, as compared to the traditional physical model which involved purchase, shipping, hardware configuration, cabling, power, etc."
"We like the virtualization capabilities."
"The structuring of the components and isolated environments helped us when using parts of the framework at different levels of product development."
"Freshservice has automated a lot of our tasks, including ticket responses and call assignments, which has sped up our operations considerably."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Freshservice's best feature is its user-friendliness."
"You can just register and within five to minute minutes, you are ready to go."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"I encountered some stability issues. When I tried to remove high-capacity virtual machines it took a long time to update, and sometimes the VM status failed to update properly in the cloud database. This occurred multiple times, even though I had sufficient resources."
"My teammates have complained about the upgrade. The source code had massive files that had to be merged with our own development to upgrade to the latest version of CloudStack. It was quite painful for them. CloudStack could add some cost management tools to give me some control over the costs associated with the number of users of my services."
"I would like to see support for native VLAN, and fault-tolerance."
"It is not widely used so Google does not help very much when you are troubleshooting, and the CloudStack forum is not very active."
"The area of Apache CloudStack that could stand the most improvement is the functionality/features around the virtual routers. They can be somewhat cumbersome to deal with at times and are the least stable piece of the product."
"It's really hard to delete zones, clusters, datacenters. You need to follow strict rules, which were not properly documented at the time."
"A technology upgrade is one item which could be improved upon a lot."
"Companies need to be knowledgeable about cloud technology. It's not for novice users."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"Freshservice could improve the integration with Microsoft Outlook."
"Freshservice's technical support has issues with delays and translations."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"We'd like better integration with other products."
"Freshservice could improve the delegation and workflow management features."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
CloudStack is ranked 12th in Cloud Management with 29 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. CloudStack is rated 8.0, while Freshservice is rated 8.0. The top reviewer of CloudStack writes "A solution that strikes a balance between user-friendliness, scalability, and stability". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". CloudStack is most compared with OpenNebula, vCloud Director, Sangfor HCI - Hyper Converged Infrastructure, Nutanix Cloud Infrastructure (NCI) and Cloudify, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Microsoft Project, Zendesk and ManageEngine ServiceDesk Plus. See our CloudStack vs. Freshservice report.
See our list of best Cloud Management vendors.
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