CloudStack vs Freshservice comparison

Why PeerSpot?

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #8 with an average rating of 8.2, while Freshworks is ranked #15 with an average rating of 8.3. Apache holds a 2.2% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

4,171 Views
4,004 Comparison Views

94% willing to recommend

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,521 Comparison Views

97% willing to recommend

CloudStack

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: September 2026).

Buyer's Guide

CloudStack vs. Freshservice

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

8th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of CloudStack is 2.2%, down from 4.0% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
CloudStack	2.2%
Freshservice	1.3%
Other	96.5%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cloud computing has improved the way our organization functions."

"It works, and pretty much always has, and reliability and support for enterprise features, with a multi-tenant interface, makes CloudStack a very compelling solution."

"Being able to completely virtualize a customer’s physical data center and migrate any workload into the cloud, and cover the most complex use cases - while offering high performance and true volume QoS, backed by SSD-based managed storage - is what differentiates it from other IaaS solutions."

"Over the years, we have valued CloudStack for its stability."

"CloudStack is simple to stand up and get off the ground in a hurry."

"I have also explored setting up with OpenStack and I found it harder to use than CloudStack."

"The back-end database design is simple and straight forward. The user interface is designed with external users in mind. Billing is relatively straightforward with this product. Not being restricted to just one hypervisor was nice."

"It allowed us to build and manage a virtual environment much larger than we originally thought would be possible for our organization."

More CloudStack pros

"With Freshservice in place, we have reversed the trend of creating tickets."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."

"What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it works as a disadvantage in others. If you are someone that starts managing your IT services, it is a great solution, because there's no way to go out away from the direction of the system. You have to follow the process as it was intended for the designers of a solution because there's no room for customization or configuration."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"What it's allowed us to do is bring everyone in our department into the journey of customer experience and customer service."

"Due to our previous system being so poor, our ROI was effectively immediate as staff could easily log tickets via email, web, or over phone."

"All features explored in Freshservice have proven to be helpful in reducing workload and ticket redundancy."

More Freshservice pros

Cons

"I think that container technology in CloudStack is an area that needs to be improved."

"It would be a good to have more specific error messages within administration processes (e.g. problem with creating new instance)."

"CS has very descriptive logging, and every time I faced issues and asked for help, I didn’t get any reply from the community. Reason? Its quite obvious. CS runs on specific environments, unique to each case. So, unless it is a functional issue of CS, nobody can help you. All issues were resolved by myself going through logs. This is another reason why you need smart enough people to manage it. Engineers must have knowledge of hypervisors and understand how CS interacts with them."

"We recognize that CloudStack is an easy-to-use cloud management platform and, in my opinion, there has been a large number of improvements in the past few years, particular when it comes to the modern UI and overall ease of management. However, I believe that CloudStack needs to grow their marketing in the commercial side. They don't have a great piece of market share right now."

"The zones need to be more stable. During moving and first deployment there were a lot of issues."

"Factors that need improvement are: Visualization in terms of the resources usage. The user interface. Providing best error feedback to the users."

"The number of contributors to this solution is relatively small compared to other solutions. However, if more frequent users of CloudStack contribute to the open-source community, it will significantly enhance the overall community experience and make it more useful for everyone involved."

"I would like to see support for native VLAN, and fault-tolerance."

More CloudStack cons

"They're not very good at technical support."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"This product is very good for small and mid-level markets; however, I'm not sure about expanding to a 100,000 to 200,000 user base or more."

"Freshservice could improve the integration with Microsoft Outlook."

"I am not too happy with the page layout or screen layout since it always looks messy."

"It would be good to have the product integrated with Google because that's our corporate tool of choice."

"It's hard to interact directly with the users themselves."

"It's still a new product, so there are some areas that are a little frustrating."

More Freshservice cons

Pricing and Cost Advice

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"CloudStack is an open-source product."

"The solution is open-source and free."

"There is no license, so the product is free unless you are buying professional technical support services."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Our licensing fee for Freshservice is $2,500 a year."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"We're basically paying about $100 USD per agent per month."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Manufacturing Company

10%

Construction Company

University

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

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Compared 10% of the time

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Compared 9% of the time

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Compared 6% of the time

Persistent Intelligent Cloud (PiCloud) vs CloudStack

Compared 5% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 5% of the time

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ServiceNow vs Freshservice

Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Product Reports

Buyer's Guide

CloudStack

September 2026

Download CloudStack product report

Buyer's Guide

Freshservice

September 2026

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

CloudStack offers an easy-to-manage platform compatible with multiple hypervisors, enabling seamless networking and efficient workload scaling. Its advanced APIs and open-source nature facilitate automation and customization, making it ideal for extensive cloud environments.

CloudStack is recognized for ease of setup, robust networking, and hypervisor compatibility. Supporting a range of workloads, it scales efficiently, offering flexible features like VM migration, private networking, and multi-zone support. Its user-friendly open-source design aids troubleshooting and customization, making it ideal for managing broad cloud deployments. Despite needing upgrades in interface and integration with third-party vendors and container technology, CloudStack remains a strong choice for businesses seeking effective virtualization solutions. Improvements in documentation, regional management, and emerging tech support would enhance usability and performance.

What are CloudStack's notable features?

Hypervisor compatibility: Supports diverse virtualization technologies for flexible deployment.
Robust networking: Ensures reliable and scalable network infrastructure management across zones.
Advanced APIs: Facilitates automation and integration to streamline cloud operations.
VM migration: Enhances operational flexibility with seamless virtual machine relocations.
Private networking: Provides secure and isolated network environments for critical tasks.
Multi-zone support: Offers scalable solutions for distributed cloud management.

What benefits and ROI should users consider?

Open-source model: Allows extensive customization without licensing costs, enhancing ROI.
Ease of management: Simplifies operations, reducing time and resources spent on maintenance.
Scalability: Enables growth and adaptability, fostering agility in expanding businesses.
Flexibility: Supports various workloads and environments, meeting diverse operational needs.

CloudStack is implemented across industries, used in managing virtual environments, offering IaaS in public, private, and hybrid cloud models. Companies use it for internal virtualization and customer service, integrating with hypervisors across data centers to orchestrate virtual machines and support development and testing globally.

Apache

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

September 2026

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