CloudStack vs Freshservice comparison

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #7 with an average rating of 8.2, while Freshworks is ranked #12 with an average rating of 8.3. Apache holds a 2.8% mindshare in CM, compared to Freshworks’s 0.5% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

2,000 Views
1,820 Comparison Views

94% willing to recommend

Freshservice

Read 39 Freshservice reviews

3,141 Views
188 Comparison Views

97% willing to recommend

CloudStack

Freshservice

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: December 2025).

Buyer's Guide

CloudStack vs. Freshservice

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (5th), Project Management Software (9th), IT Asset Management (5th), IT Service Management (ITSM) (5th), AI IT Support (5th)

Mindshare comparison

As of January 2026, in the Cloud Management category, the mindshare of CloudStack is 2.8%, down from 6.7% compared to the previous year. The mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
CloudStack	2.8%
Freshservice	0.5%
Other	96.7%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When compared to OpenStack, CloudStack is also an open-source platform that is continuously improving its features and capabilities with each new version release. Having worked with CloudStack 4.7, 4.14, and most recently, 4.17, I have noticed significant enhancements in the platform's features and customer experience, such as the introduction of a new user interface in the latest release. Notably, the latest versions have made major improvements to VM live migrations, making them more efficient and effective."

"The structuring of the components and isolated environments helped us when using parts of the framework at different levels of product development."

"CloudStack has greatly helped integrate our existing infrastructure because we manage a massive cloud platform with thousands of VMs and around 1,200 to 1,500 hypervisors."

"The initial implementation process was quite good."

"The most valuable feature from my point of view is access to environment via console through separate browser window."

"The API with CloudStack made integration into various external facing web applications simple enough."

"The platform is very simple to scale-out."

"Key features include stability, centralized management design that scales well, and transparent interoperability with different hypervisors and manufacturers.."

More CloudStack pros

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"It allowed the development team to concentrate on the client’s requirements instead."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"There is a nice user interface."

"It is a stable solution. My company hasn't faced any problems with the solution."

"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."

"The solution has been stable."

"We found the initial setup to be very simple."

More Freshservice pros

Cons

"This product needs a lot improvement on the development side. Every new version introduces new bugs. It lacks many features needed for NFV like DPDK, SR-IOV support, etc."

"I think that container technology in CloudStack is an area that needs to be improved."

"From time to time there is a bug in calculating limits of resources for customer domain/account. Maybe it’s a problem with 4.9.2."

"The Windows hosts do not get their hostnames from cloud-init."

"Accounts, domains, and user accounts are set up with public cloud in mind, not private."

"The absence of the feature, deploy an instance from a snapshot, is the weak point of the platform. It is a feature that everyone needs nowadays."

"The number of contributors to this solution is relatively small compared to other solutions. However, if more frequent users of CloudStack contribute to the open-source community, it will significantly enhance the overall community experience and make it more useful for everyone involved."

"The numerous, multi-layered drill-down menus make it difficult to find one simple knob to turn."

More CloudStack cons

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information. Some manual information still needs to be entered."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

"There is room for improvement in reporting for project management."

More Freshservice cons

Pricing and Cost Advice

"CloudStack is an open-source product."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"The solution is open-source and free."

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"There is no license, so the product is free unless you are buying professional technical support services."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The solution may be around 20,000 euros a year."

"The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Compared to other tools, Freshservice is affordable."

"The pricing is reasonable."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Educational Organization

10%

Manufacturing Company

Comms Service Provider

Manufacturing Company

University

Educational Organization

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	14

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

Regarding cost savings, switching from previous ITSM tools has led to a 50% reduction in licensing costs, flexibility to scale for different business areas, which included service catalog items, ag...

See all answers

What needs improvement with Freshservice?

See all answers

Comparisons

OpenNebula vs CloudStack

Compared 45% of the time

VMware Aria Automation vs CloudStack

Compared 8% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 6% of the time

Nutanix Cloud Infrastructure (NCI) vs CloudStack

Compared 5% of the time

HPE OneSphere vs CloudStack

Compared 5% of the time

More CloudStack Competitors

ServiceNow vs Freshservice

Compared 20% of the time

Zendesk vs Freshservice

Compared 10% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Device42 vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 5% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

CloudStack

January 2026

Download CloudStack product report

Buyer's Guide

Freshservice

January 2026

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

Apache CloudStack is open source software designed to deploy and manage large networks of virtual machines, as a highly available, highly scalable Infrastructure as a Service (IaaS) cloud computing platform.

Apache

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

December 2025

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