CloudStack vs Freshservice comparison

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #7 with an average rating of 8.2, while Freshworks is ranked #15 with an average rating of 8.2. Apache holds a 2.1% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

3,636 Views
3,491 Comparison Views

94% willing to recommend

Freshservice

Read 40 Freshservice reviews

9,733 Views
1,363 Comparison Views

97% willing to recommend

CloudStack

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: August 2026).

Buyer's Guide

CloudStack vs. Freshservice

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of CloudStack is 2.1%, down from 4.7% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
CloudStack	2.1%
Freshservice	1.3%
Other	96.6%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It allowed us to build and manage a virtual environment much larger than we originally thought would be possible for our organization."

"The APIs for automation in CloudStack are excellent; everything is API-driven, and while the API is very rich and hard to learn, you can do everything you would want to do, including everything in the user interface and more."

"CloudStack has greatly helped integrate our existing infrastructure because we manage a massive cloud platform with thousands of VMs and around 1,200 to 1,500 hypervisors."

"CloudStack, by default, gives us a zone-based setup which makes it easier to manage datacenters located in different geographical areas."

"We acquired some good clients for our billing and control portal solutions with CloudStack and it improved our business greatly."

"CloudStack manages infrastructure with 2-4 thousands of hosts easily."

"You can manage infrastructure with a few people, since product is monolithic. We had three engineers (storage, virtual, Linux admins) only. Also, CS supports different flavours of hypervisors."

"CloudStack is simple to stand up and get off the ground in a hurry. Its centralized design allows for easier troubleshooting when compared to OpenStack. Out of the box, it’s very well suited for white labeling and IaaS."

More CloudStack pros

"It is a stable solution. My company hasn't faced any problems with the solution."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."

"It's very handy and very easy to use."

"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."

"The product is loaded with all the features you need."

"The tool is an easy, off-the-shelf product which allowed us to decommission our in-house system."

"The solution has been stable."

More Freshservice pros

Cons

"With all that simplicity come limitations that need to be understood and planned for: Accounts, domains, and user accounts are set up with public cloud in mind, not private."

"Lack of support for third-party software vendors such as Veeam and Zerto creates limitations on comprehensive offerings which would include backup and disaster recovery."

"For time consuming operations like storage migrations, volume Snapshot restore and the like, we faced issues like MySQL operations timing out and status update failures. Those areas needs improvement."

"I think CloudStack needs to promote itself better, since I believe it a better solution than OpenStack."

"From time to time there is a bug in calculating limits of resources for customer domain/account. Maybe it’s a problem with 4.9.2."

"The upgrade process can be improved further."

"The area of Apache CloudStack that could stand the most improvement is the functionality/features around the virtual routers. They can be somewhat cumbersome to deal with at times and are the least stable piece of the product."

"It would be great to have a couple of “external” networks for VPC and have the possibility, for each domain, to choose they type of “external” network."

More CloudStack cons

"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."

"We'd like better integration with other products."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

"Freshservice has limitations in the discovery part of the solution. In order to automate the process of bringing information from your infrastructure to the database of the solution, it has a lot of limitations."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"I am not too happy with the page layout or screen layout since it always looks messy."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"The analytics could be better. We would like better visualization of items and KPIs, et cetera."

More Freshservice cons

Pricing and Cost Advice

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"There is no license, so the product is free unless you are buying professional technical support services."

"CloudStack is an open-source product."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"The solution is open-source and free."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"Our licensing fee for Freshservice is $2,500 a year."

"Compared to other tools, Freshservice is affordable."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"We're basically paying about $100 USD per agent per month."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"The solution has an annual licensing model."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

Comms Service Provider

Outsourcing Company

Manufacturing Company

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What is your primary use case for CloudStack?

My usual use cases for CloudStack involve an AWS style private cloud or public cloud. I can deploy an AWS style cloud using the open source tool that is CloudStack. The use case depends on the cust...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

OpenNebula vs CloudStack

Compared 11% of the time

VMware Aria Automation vs CloudStack

Compared 9% of the time

Turbo360 (Formerly Serverless360) vs CloudStack

Compared 6% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 5% of the time

Persistent Intelligent Cloud (PiCloud) vs CloudStack

Compared 5% of the time

More CloudStack Competitors

ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

CloudStack

August 2026

Download CloudStack product report

Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

CloudStack offers an easy-to-manage platform compatible with multiple hypervisors, enabling seamless networking and efficient workload scaling. Its advanced APIs and open-source nature facilitate automation and customization, making it ideal for extensive cloud environments.

CloudStack is recognized for ease of setup, robust networking, and hypervisor compatibility. Supporting a range of workloads, it scales efficiently, offering flexible features like VM migration, private networking, and multi-zone support. Its user-friendly open-source design aids troubleshooting and customization, making it ideal for managing broad cloud deployments. Despite needing upgrades in interface and integration with third-party vendors and container technology, CloudStack remains a strong choice for businesses seeking effective virtualization solutions. Improvements in documentation, regional management, and emerging tech support would enhance usability and performance.

What are CloudStack's notable features?

Hypervisor compatibility: Supports diverse virtualization technologies for flexible deployment.
Robust networking: Ensures reliable and scalable network infrastructure management across zones.
Advanced APIs: Facilitates automation and integration to streamline cloud operations.
VM migration: Enhances operational flexibility with seamless virtual machine relocations.
Private networking: Provides secure and isolated network environments for critical tasks.
Multi-zone support: Offers scalable solutions for distributed cloud management.

What benefits and ROI should users consider?

Open-source model: Allows extensive customization without licensing costs, enhancing ROI.
Ease of management: Simplifies operations, reducing time and resources spent on maintenance.
Scalability: Enables growth and adaptability, fostering agility in expanding businesses.
Flexibility: Supports various workloads and environments, meeting diverse operational needs.

CloudStack is implemented across industries, used in managing virtual environments, offering IaaS in public, private, and hybrid cloud models. Companies use it for internal virtualization and customer service, integrating with hypervisors across data centers to orchestrate virtual machines and support development and testing globally.

Apache

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

August 2026

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