CloudStack vs Freshservice comparison

Apache and Freshworks are both solutions in the Cloud Management category. Apache is ranked #7 with an average rating of 8.2, while Freshworks is ranked #15 with an average rating of 8.3. Apache holds a 3.9% mindshare in CM, compared to Freshworks’s 0.5% mindshare. Additionally, 94% of Apache users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

CloudStack

Read 34 CloudStack reviews

1,964 Views
1,768 Comparison Views

94% willing to recommend

Freshservice

Read 35 Freshservice reviews

2,669 Views
133 Comparison Views

97% willing to recommend

CloudStack

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

CloudStack and Freshservice compete in the cloud management space, each presenting unique advantages. CloudStack leads in cost-effectiveness and a robust support service, whereas Freshservice holds an advantage in feature flexibility, making it preferable for complex requirements.

Features: CloudStack offers strong virtualization capabilities, enabling businesses to manage cloud infrastructure effectively. Its cost-effective scalability is suitable for growing enterprises. Freshservice provides comprehensive service management features, including automation and advanced analytics, ideal for IT service management. Its strong service management focus sets it apart from CloudStack's emphasis on infrastructure.

Room for Improvement: CloudStack could enhance its feature set to cater more to service management needs, improve integration with third-party applications, and streamline its user interface for better usability. Freshservice could work on reducing initial investment costs, expand its integration capabilities further, and enhance customization options for more specific business needs.

Ease of Deployment and Customer Service: CloudStack delivers a straightforward deployment process with extensive integration and customization support, though it may require more technical involvement. Freshservice offers an intuitive setup with minimal technical oversight needed, featuring proactive customer service that facilitates a smoother deployment experience.

Pricing and ROI: CloudStack provides a competitive setup cost suited to budget-conscious organizations, offering significant ROI via its open-source model. Freshservice may require higher initial investment, but justifies this with its advanced tools and capabilities that boost efficiency, ultimately offering greater value through productivity enhancements.

To learn more, read our detailed CloudStack vs. Freshservice Report (Updated: September 2025).

Buyer's Guide

CloudStack vs. Freshservice

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CloudStack

Ranking in Cloud Management

7th

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (9th), IT Asset Management (6th), IT Service Management (ITSM) (5th)

Mindshare comparison

As of October 2025, in the Cloud Management category, the mindshare of CloudStack is 3.9%, down from 6.5% compared to the previous year. The mindshare of Freshservice is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Market Share Distribution
Product	Market Share (%)
CloudStack	3.9%
Freshservice	0.5%
Other	95.6%

Cloud Management

Featured Reviews

Tharun Kumar Reddy Thamatam

Senior Infrastructure Consultant at Infosys

Achieving seamless infrastructure management with optimized network and user access controls

I believe enhancements could be made in CloudStack, particularly in the management servers. I had the opportunity to collaborate with one of the Apache CloudStack developers, leading to the installation of additional agents for better information retrieval from hypervisors. We implemented configurations, ensuring consistency across hosts and VMs. We also utilized Ansible or YAML files to automate password upgrades during patching activities and database management, showcasing our customization efforts for improvement. For future releases, it would be beneficial if Apache enhanced CloudStack by integrating alerting systems directly. We've had instances where hypervisors experienced overloads without prior alerts, so proactive alerts within the tool would better prepare us for addressing issues swiftly, preventing disruption in business operations. A portal summarizing system metrics alongside alert capabilities would greatly enhance our operational efficiency.

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Trilochana Gouda

IT manager at a comms service provider with 1,001-5,000 employees

Smooth incident management and easy to use while needing better escalation management

We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It works, and pretty much always has. Reliability and support for enterprise features, with a multi-tenant interface, makes CloudStack a very compelling solution."

"You can use a single API to get things done, rather than multiple APIs on multiple modules."

"The product gives us the ability to orchestrate large virtual environments and is flexible enough to allow us to configure it for what we need. We value the flexibility of the networking feature set as well as the ability to build virtual private clouds."

"It is very easy to install and manage. It has the all modules in one node, unlike other software (OpenStack). The product allows a customized look and feel, and the ability to add custom workflows."

"It gives us the ability to manage and segregate a guest network with openvSwitch and VLAN IDs."

"Everything in CloudStack works effectively."

"CloudStack has greatly helped integrate our existing infrastructure because we manage a massive cloud platform with thousands of VMs and around 1,200 to 1,500 hypervisors."

"Over the years, we have valued CloudStack for its stability."

More CloudStack pros

"There is a nice user interface."

"The overall functionality of the product is excellent."

"We found the initial setup to be very simple."

"The solution’s timely automated triggers increase our IT team’s productivity."

"We really like the Freshchat widget that allows people to engage with our FAQs on any kind of webpage or web property."

"The solution facilitates a transition from an organizational structure that is function-based to a process-oriented approach."

"It is a stable solution. My company hasn't faced any problems with the solution."

"The solution has been stable."

More Freshservice pros

Cons

"The main reason why we started looking for another solution: backups, replication, HA, and dependency on secondary storage. CS is quite sensitive for infrastructure, and any kind of network disruption between CS and secondary storage leads to VM hanging."

"The user can't upload SSH keys from the UI. We have to use the API for this, and it is not always convenient."

"Companies need to be knowledgeable about cloud technology. It's not for novice users."

"We recognize that CloudStack is an easy-to-use cloud management platform and, in my opinion, there has been a large number of improvements in the past few years, particular when it comes to the modern UI and overall ease of management. However, I believe that CloudStack needs to grow their marketing in the commercial side. They don't have a great piece of market share right now."

"The area of improvement could be the regionalization aspect. For example, managing multiple regions or HubStack deployments together was not thought out thoroughly in the versions I used. We faced issues around managing the global infrastructure and had to develop around it."

"VPN P2S is cutting all connections except the CloudStack environment for the user when he is connected. I would like to have VPN like Cisco's AnyConnect."

"From time to time there is a bug in calculating limits of resources for customer domain/account. Maybe it’s a problem with 4.9.2."

"I encountered some stability issues. When I tried to remove high-capacity virtual machines it took a long time to update, and sometimes the VM status failed to update properly in the cloud database. This occurred multiple times, even though I had sufficient resources."

More CloudStack cons

"The chat portal is not that great."

"Their analytics need improvement."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved."

"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."

"I experienced some delay in response time for non-function critical queries."

"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."

More Freshservice cons

Pricing and Cost Advice

"As far as I know, CS is still free of charge. If you want to pay some money, Citrix Cloud Platform is based on CS, I think. As for hypervisors – everything as usual, you need to pay for VMware and vCenter. As for XenServer, recently they changed the free feature list, so you may need to pay some money to get useful features like XenMotion."

"Give an effort to planning. If possible, contract a specialized consultant company for the initial setup and knowledge transfer."

"There is no license, so the product is free unless you are buying professional technical support services."

"CloudStack is an open source solution, so you don't need to pay anything for it. When our company develops something specially for CloudStack, it is donated to the Apache Software Foundation and provided to anyone that wants to use it."

"The solution is open-source and free."

"It is a 100% open-source solution needing just an Apache license. Also, there are no hidden fees to be paid."

"The Apache CloudStack is open source, so you do not have licenses to purchase."

"CloudStack is an open-source product."

"The pricing is reasonable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"It is $34 per license, per agent. Currently, we don't see any add-ons at extra fees."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"Compared to other tools, Freshservice is affordable."

"Freshservice's licensing costs are pretty good, and it has different categories of pricing based on what modules and features you choose, which gives a lot of flexibility."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"Our licensing fee for Freshservice is $2,500 a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Educational Organization

10%

Manufacturing Company

Government

Computer Software Company

19%

University

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	3
Large Enterprise	12

Questions from the Community

What do you like most about CloudStack?

The initial implementation process was quite good.

See all answers

What is your experience regarding pricing and costs for CloudStack?

CloudStack is open-source, so there is no cost apart from learning. Billing solutions, if outsourced, come at a moderate cost.

See all answers

What needs improvement with CloudStack?

Enhancements for CloudStack can focus on integrating more hypervisors, as mentioned regarding current features. We're working on a new feature that will allow for certain limited functions, but ove...

See all answers

What do you like most about Freshservice?

The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...

See all answers

What is your experience regarding pricing and costs for Freshservice?

The solution offers flat licensing and appears to be cost-effective.

See all answers

What needs improvement with Freshservice?

There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...

See all answers

Comparisons

OpenNebula vs CloudStack

Compared 76% of the time

VMware Aria Automation vs CloudStack

Compared 7% of the time

Sangfor HCI - Hyper Converged Infrastructure vs CloudStack

Compared 7% of the time

Nutanix Cloud Infrastructure (NCI) vs CloudStack

Compared 6% of the time

VMware Cloud Director vs CloudStack

Compared 4% of the time

More CloudStack Competitors

ServiceNow vs Freshservice

Compared 20% of the time

JIRA Service Management vs Freshservice

Compared 9% of the time

Zendesk vs Freshservice

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Freshservice

Compared 6% of the time

HaloITSM vs Freshservice

Compared 6% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

CloudStack

October 2025

Download CloudStack product report

Buyer's Guide

Freshservice

October 2025

Download Freshservice product report

Also Known As

Vmops, Cloud.com

Flint

Overview

Apache CloudStack is open source software designed to deploy and manage large networks of virtual machines, as a highly available, highly scalable Infrastructure as a Service (IaaS) cloud computing platform.

Apache

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

ITIL-aligned processes
Intelligent AI/ML capabilities
Advanced CSAT
Extensible platform
Self-service portal
Smart automations
Service catalog
Effective monitoring and alerting
Out-of-box analytics
Mobile app
Marketplace apps

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

Freshworks

Sample Customers

GreenQloud, Exoscale, TomTom, ASG, PC Extreme, ISWest, Grid'5000

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

CloudStack vs. Freshservice

September 2025

Free Report: CloudStack vs. Freshservice

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