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ClientSuccess vs Gladly comparison

ClientSuccess and Gladly are both solutions in the Customer Success Management category. ClientSuccess is ranked #7, while Gladly is ranked #4. ClientSuccess holds a 7.0% mindshare in CSM, compared to Gladly’s 4.0% mindshare.
ClientSuccess
  • 54 Views
  • 54 Comparison Views
Gladly
  • 125 Views
  • 59 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ClientSuccess
Ranking in Customer Success Management
7th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Gladly
Ranking in Customer Success Management
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Experience Management (31st)
 

Mindshare comparison

As of July 2025, in the Customer Success Management category, the mindshare of ClientSuccess is 7.0%, up from 4.4% compared to the previous year. The mindshare of Gladly is 4.0%, down from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Success Management
 

Comparisons

No data available
No data available
 

Product Reports

No data available
Buyer's Guide
Customer Experience Management
June 2025
Gladly reportDownload Gladly product report
 

Overview

ClientSuccess helps customer success teams deliver the source of truth for customer success SaaS subscriptions and revenue. With Real-Time Visibility ClientSuccess helps teams deliver real-time visibility into SaaS subscriptions and revenue like MRR and ARR from one platform. ClientSuccess gives team real-time alerts and insights into who to talk to, when to talk, and why so it can deliver a proactive approach to retain customers. With real-time alerts, trends, and reports around your entire portfolio and customer segments. ClientSuccess places all customer data and insights in one place with all the tools to proactively track, manage, forecast, and book SaaS subscriptions and revenue from one system.
ClientSuccess

Gladly, powered by Customer AI, is a CX platform that centers customer conversations, not tickets. Trusted by brands like Crate & Barrel and Ulta Beauty, it delivers efficient and personal experiences.

Gladly, designed for B2C leaders valuing both efficiency and experience, offers tailored, responsive interactions across all channels through Customer AI. It ensures operational precision with a personal touch, balancing technology with human connection. Trusted by many top brands, Gladly has facilitated 240 million conversations, saved $510M, and boosted CSAT scores by 65%.

What are Gladly's valuable features?
  • Customer AI: Maintains continuous conversations across channels.
  • Emotional Intelligence: Creates personalized interactions.
  • Scalability: Efficiently adapts to company growth needs.
What are key benefits of using Gladly?
  • Cost Savings: Reports show $510M cumulative savings.
  • Improved CSAT: Users experienced a 65% increase in scores.
  • Efficient Operations: Facilitates 240 million conversations.

Gladly is used in diverse sectors, including retail giants like Tumi, by reimagining customer experience with AI for a perfect blend of technology and human interaction. Explore further insights on how Gladly transforms industry standards for CX.

Gladly
 

Sample Customers

Instructure, Aria, Ensighten, Lattice, Demo Chimp, Observe Point, Sparkcentral, MX, SocialDental, Findly, Balihoo, Degreed
JetBlue, Crate & Barrel, Ulta Beauty, Tumi
See our list of best Customer Success Management vendors.

We monitor all Customer Success Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.