They could improve their portals and customer service. I would like them to provide training to our customer support team and make information more widely available. Sometimes, we need to get very specific links and that inhibits success. There are a few things that could be done better. However, generally speaking, when we get in touch with them for a problem, they will reply back to me in less than 24 hours, sometimes even less than 12 hours. That is very good, and I see that they really care about their clients. They should provide more training once the client comes onboard, or have something more scripted. With most companies, once you are onboard, then you know the process and what happens next. Currently, Softline's process is customized. While I know what they are going to deliver, I don't know how it will be done. It's just about getting it more streamlined on their side with their customer service.
