Claude vs LivePerson comparison

Anthropic and LivePerson are both solutions in the AI-Powered Chatbots category. Anthropic is ranked #21, while LivePerson is ranked #7 with an average rating of 8.0. Anthropic holds a 1.9% mindshare in AIPC, compared to LivePerson’s 1.4% mindshare. Additionally, 50% of Anthropic users are willing to recommend the solution, compared to 100% of LivePerson users who would recommend it.

Claude

Read 2 Claude reviews

2,513 Views
151 Comparison Views

50% willing to recommend

LivePerson

Read 3 LivePerson reviews

385 Views
281 Comparison Views

100% willing to recommend

Claude

LivePerson

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Claude and LivePerson based on real PeerSpot user reviews.

Find out what your peers are saying about Moveworks, ServiceNow, Espressive and others in AI-Powered Chatbots.

To learn more, read our detailed AI-Powered Chatbots Report (Updated: August 2025).

Buyer's Guide

AI-Powered Chatbots

August 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Claude

Ranking in AI-Powered Chatbots

21st

Average Rating

8.0

Reviews Sentiment

4.9

Number of Reviews

Ranking in other categories

AI Writing Tools (8th), AI Code Assistants (6th), Large Language Models (LLMs) (6th), AI Proofreading Tools (8th)

LivePerson

Ranking in AI-Powered Chatbots

7th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the AI-Powered Chatbots category, the mindshare of Claude is 1.9%, up from 0.7% compared to the previous year. The mindshare of LivePerson is 1.4%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots

Featured Reviews

Nishant Thakkar

Senior Analyst at WTW

Data visualization and workflow efficiency improve with automated features

I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review. We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name. On a scale of 1-10, I rate Claude an 8.

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Sitanshu Kumar Mishra

Project Manager at Infosys

Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations

The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half."

"Overall, I rate Claude nine out of ten."

"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."

"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."

"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."

Cons

"The product could be improved by offering automatic integration with other solutions, such as the ability to read Excel or text files and automate processes this way."

"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."

"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."

"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."

Pricing and Cost Advice

Information not available

"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

University

Comms Service Provider

Manufacturing Company

Insurance Company

22%

Financial Services Firm

14%

Computer Software Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Claude?

My experience with pricing, setup cost, and licensing was straightforward without running into major challenges.

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What needs improvement with Claude?

I face issues with Claude halting or hallucinating occasionally, as it happens with some projects but not all.

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What is your primary use case for Claude?

I use Claude, particularly its artifact features, for data visualization. On a weekly basis, we create newsletters for our clients that require beautiful and good-looking presentations, particularl...

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What do you like most about LivePerson ?

LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company.

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What needs improvement with LivePerson ?

During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson. LivePerson couldn't handle the volume our company was getting. Right now...

See all answers

What is your primary use case for LivePerson ?

I started as a customer support agent. In my company, I initially used LivePerson for web messaging and conversations to help customers with their queries. Right now, I am responsible for quality a...

See all answers

Comparisons

Cursor vs Claude

Compared 42% of the time

Windsurf vs Claude

Compared 11% of the time

GitHub CoPilot vs Claude

Compared 8% of the time

Sudowrite vs Claude

Compared 5% of the time

Tabnine vs Claude

Compared 5% of the time

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Amelia vs LivePerson

Compared 43% of the time

Kore.ai vs LivePerson

Compared 32% of the time

ServiceNow Virtual Agent vs LivePerson

Compared 26% of the time

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Product Reports

Buyer's Guide

AI-Powered Chatbots

August 2025

Download Claude product report

Buyer's Guide

LivePerson

August 2025

Download LivePerson product report

Also Known As

No data available

LiveEngage

Overview

Claude is acclaimed for its advanced language understanding and efficient text generation, significantly enhancing organizational productivity and content creation across different industries. With capabilities extending to data analysis, customer support automation, and real-time language translation, Claude supports a variety of tasks, streamlining workflows and offering human-like text outputs that improve user interaction and decision-making.

Anthropic

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

LivePerson

Sample Customers

Information Not Available

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe

Find out what your peers are saying about Moveworks, ServiceNow, Espressive and others in AI-Powered Chatbots. Updated: August 2025.

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