Cisco Unified Communications vs OpenText CX-E Voice comparison

Cisco and OpenText are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while OpenText is ranked #26. Cisco holds a 14.9% mindshare in UC, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

806 Views
524 Comparison Views

100% willing to recommend

OpenText CX-E Voice

68 Views
68 Comparison Views

Cisco Unified Communications

OpenText CX-E Voice

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Cisco Unified Communications and OpenText CX-E Voice based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: June 2025).

Buyer's Guide

Unified Communications

June 2025

Download the complete report

Helped 861,034 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (1st)

OpenText CX-E Voice

Ranking in Unified Communications

26th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of Cisco Unified Communications is 14.9%, up from 13.2% compared to the previous year. The mindshare of OpenText CX-E Voice is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Read full review

Use OpenText CX-E Voice?

Share your opinion

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.

See recommendations

861,034 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

Government

Non Profit

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

See all answers

What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

See all answers

Ask a question

Earn 20 points

Comparisons

Skype for Business vs Cisco Unified Communications

Compared 52% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 9% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 6% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Unified Communications

June 2025

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

June 2025

Download OpenText CX-E Voice product report

Also Known As

No data available

CX-E Voice, XM CX-E Voice

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

From welcoming cloud-first adoption to embracing the remote workforce, we are pleased to announce the CE 20.4 release of OpenText™ CX-E Voice, built to empower workers everywhere.

OpenText

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Information Not Available

Buyer's Guide

Unified Communications

June 2025

Download Free Report

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: June 2025.

DOWNLOAD NOW

861,034 professionals have used our research since 2012.

See our list of best Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.