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Cherwell Service Management vs FaveoHelpdesk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Ranking in Help Desk Software
28th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
IT Service Management (ITSM) (28th)
FaveoHelpdesk
Ranking in Help Desk Software
61st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 1.1%, up from 0.5% compared to the previous year. The mindshare of FaveoHelpdesk is 0.0%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Energy/Utilities Company
14%
Manufacturing Company
11%
Legal Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Overview

 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
Information Not Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2025.
865,295 professionals have used our research since 2012.