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Carbonite Server vs IBM ProtectTIER comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
56th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
Cloud Backup (44th)
IBM ProtectTIER
Ranking in Backup and Recovery
65th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
 

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of Carbonite Server is 1.0%, up from 0.7% compared to the previous year. The mindshare of IBM ProtectTIER is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Carbonite Server1.0%
IBM ProtectTIER0.7%
Other98.3%
Backup and Recovery
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support handled all our issues quickly and effectively."
"Easy verification of things is the most valuable feature."
"The solution is a free engine to help work with the container."
"The efficiency and convenience are excellent."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."
"It does not slow down your computer or use a lot of resources as it works."
"It seems reliable and easy to use."
"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."
"The most valuable feature is the incremental backup."
"The most valuable features are the Self-Service, and the ability to search the data."
"Overall IBM ProtectTIER is a great solution."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"The solution is highly stable."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."
 

Cons

"The support for object storage isn't quite there yet; its public cloud support can be improved."
"They do not yet have USB recovery but they are adding it in coming releases."
"In the next release I would like to see an improvement in the auto failover option."
"I would like to see an improvement on the management user interface, as well as Kellion integrations."
"The stability has room for improvement."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"The Hyper-V backup has room for improvement."
"When you have to restore it, Carbonite takes a lot of time."
"IBM ProtectTIER could improve by being more user-friendly."
"The configuration wizards are still complex and hard to navigate."
"IBM ProtectTIER could improve by being more user-friendly."
"The backup for a large amount of data is slow."
"It is unmanageable. Support would be good."
"Setting up the system to work with legacy equipment is a bit complex at times."
"The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
 

Pricing and Cost Advice

"The pricing is between $120 and $150 per year."
"We pay 9,000 dollars per year for our license."
"Its price is reasonable."
"The solution is open source."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"This solution is very expensive."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"IBM ProtectTIER is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Comms Service Provider
9%
Construction Company
8%
Financial Services Firm
7%
Manufacturing Company
16%
Construction Company
16%
Financial Services Firm
12%
Comms Service Provider
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Carbonite Recover Backup
No data available
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
Find out what your peers are saying about Carbonite Server vs. IBM ProtectTIER and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.