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Carbonite Server vs IBM ProtectTIER comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Carbonite Server
Ranking in Backup and Recovery
56th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
Cloud Backup (46th)
IBM ProtectTIER
Ranking in Backup and Recovery
69th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
Deduplication Software (13th)
 

Mindshare comparison

As of April 2026, in the Backup and Recovery category, the mindshare of Carbonite Server is 1.0%, up from 0.6% compared to the previous year. The mindshare of IBM ProtectTIER is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Backup and Recovery Mindshare Distribution
ProductMindshare (%)
Carbonite Server1.0%
IBM ProtectTIER0.6%
Other98.4%
Backup and Recovery
 

Featured Reviews

CP
Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees
A reliable backup product which needs little management
For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.
AG
Technical Lead at a manufacturing company with 10,001+ employees
Provides a short-term backup, archive, and cataloging for 20,000 people in our organization
The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support handled all our issues quickly and effectively."
"The Granular Restore of SQL feature has been a lifesaver more times than I can count."
"This solution is very simple to use and I will recommend it to anybody."
"Easy verification of things is the most valuable feature."
"Easy verification of things is the most valuable feature."
"I find the BMR/image and the recovery pieces are valuable."
"It does not slow down your computer or use a lot of resources as it works."
"The efficiency and convenience are excellent."
"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."
"The command-line interface is good."
"If you are looking for a reliable and scalable enterprise-class solution, you should consider this solution."
"Overall IBM ProtectTIER is a great solution. It is easy to use."
"In terms of stability, I've found it to be very stable."
"The most valuable features are the self-service features and the ability to search the data."
"The solution is highly stable."
"The most valuable feature is the incremental backup."
 

Cons

"They do not yet have USB recovery but they are adding it in coming releases."
"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."
"They do not yet have USB recovery but they are adding it in coming releases."
"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."
"The support for object storage isn't quite there yet; its public cloud support can be improved."
"The Hyper-V backup has room for improvement."
"I would like to see an improvement on the management user interface, as well as Kellion integrations."
"The stability has room for improvement."
"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."
"IBM ProtectTIER could improve by being more user-friendly."
"It is unmanageable. Support would be good."
"The configuration wizards are still complex and hard to navigate. These should be easier to manage."
"My advice to anybody who is considering this solution is to conduct a proof of concept first because everybody's needs are different, and this product is not suitable for every kind of backup."
"These days, we are thinking about pushing another solution because of the poor support from IBM."
"Setting up the system to work with legacy equipment is a bit complex at times."
"The backup for a large amount of data is slow."
 

Pricing and Cost Advice

"The solution is open source."
"We pay 9,000 dollars per year for our license."
"Its price is reasonable."
"The pricing is between $120 and $150 per year."
"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."
"We have a capacity-based license, which is managed centrally for all the sites of my company."
"This solution is very expensive."
"IBM ProtectTIER is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
9%
Manufacturing Company
8%
Comms Service Provider
8%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Also Known As

Carbonite Recover Backup
No data available
 

Overview

 

Sample Customers

INLINE Commercial Construction, Hamilton County
Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber
Find out what your peers are saying about Carbonite Server vs. IBM ProtectTIER and other solutions. Updated: March 2026.
885,667 professionals have used our research since 2012.