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CallMiner Eureka vs Verint Workforce Engagement Cloud comparison

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Ranking
3rd
out of 6 in Speech Analytics
Views
202
Comparisons
133
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 6 in Speech Analytics
Views
909
Comparisons
798
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Eureka
Impact 360, Verint Engagement Management
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Overview
Speech analytics and pervasive call center performance management solution for large and small contact centers.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about CallMiner Eureka
Learn more about Verint Workforce Engagement Cloud
Sample Customers
TradeGlobal, British Gas, Defender Direct, State Collection Service
New York Life, Elavon, VSP Vision Care
Top Industries
No Data Available
VISITORS READING REVIEWS
Financial Services Firm16%
Computer Software Company14%
Insurance Company11%
Comms Service Provider10%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise11%
Large Enterprise71%

CallMiner Eureka is ranked 3rd in Speech Analytics while Verint Workforce Engagement Cloud is ranked 1st in Speech Analytics. CallMiner Eureka is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, CallMiner Eureka is most compared with NICE Interaction Analytics, whereas Verint Workforce Engagement Cloud is most compared with Genesys Cloud, NICE Workforce Optimization, Aspect Workforce Optimization, Calabrio WFM and Avaya Workforce Engagement.

See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.