CallMiner Eureka vs NICE Interaction Analytics comparison

CallMiner and NICE are both solutions in the Speech Analytics category. CallMiner is ranked #4, while NICE is ranked #1. CallMiner holds a 17.9% mindshare in SA, compared to NICE’s 28.8% mindshare.

CallMiner Eureka

119 Views
119 Comparison Views

NICE Interaction Analytics

154 Views
154 Comparison Views

CallMiner Eureka

NICE Interaction Analytics

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CallMiner Eureka

Ranking in Speech Analytics

4th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

NICE Interaction Analytics

Ranking in Speech Analytics

1st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Speech Analytics category, the mindshare of CallMiner Eureka is 17.9%, down from 27.8% compared to the previous year. The mindshare of NICE Interaction Analytics is 28.8%, up from 27.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Speech Analytics Market Share Distribution
Product	Market Share (%)
NICE Interaction Analytics	28.8%
CallMiner Eureka	17.9%
Other	53.3%

Speech Analytics

Comparisons

Verint Open CCaaS vs CallMiner Eureka

Compared 84% of the time

More CallMiner Eureka Competitors

NICE Sales Performance Management vs NICE Interaction Analytics

Compared 77% of the time

Verint Open CCaaS vs NICE Interaction Analytics

Compared 12% of the time

More NICE Interaction Analytics Competitors

Also Known As

Eureka

Interaction Analytics

Overview

Speech analytics and pervasive call center performance management solution for large and small contact centers.

CallMiner

NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.

NICE

Sample Customers

TradeGlobal, British Gas, Defender Direct, State Collection Service

ebay Enterprise

See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.