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CallMiner Eureka vs NICE Interaction Analytics comparison

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Ranking
2nd
out of 7 in Speech Analytics
Views
82
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 7 in Speech Analytics
Views
117
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Eureka
Interaction Analytics
Learn More
CallMiner
NICE
Overview
Speech analytics and pervasive call center performance management solution for large and small contact centers.
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.
Sample Customers
TradeGlobal, British Gas, Defender Direct, State Collection Service
ebay Enterprise

CallMiner Eureka is ranked 2nd in Speech Analytics while NICE Interaction Analytics is ranked 1st in Speech Analytics. CallMiner Eureka is rated 0.0, while NICE Interaction Analytics is rated 0.0. On the other hand, CallMiner Eureka is most compared with , whereas NICE Interaction Analytics is most compared with .

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