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CallMiner Eureka vs NICE Interaction Analytics comparison

CallMiner and NICE are both solutions in the Speech Analytics category. CallMiner is ranked #4, while NICE is ranked #1. CallMiner holds a 18.3% mindshare in SA, compared to NICE’s 29.8% mindshare.
CallMiner Eureka
  • 116 Views
  • 116 Comparison Views
NICE Interaction Analytics
  • 159 Views
  • 159 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CallMiner Eureka
Ranking in Speech Analytics
4th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
NICE Interaction Analytics
Ranking in Speech Analytics
1st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Speech Analytics category, the mindshare of CallMiner Eureka is 18.3%, down from 21.9% compared to the previous year. The mindshare of NICE Interaction Analytics is 29.8%, up from 25.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Speech Analytics Market Share Distribution
ProductMarket Share (%)
NICE Interaction Analytics29.8%
CallMiner Eureka18.3%
Other51.9%
Speech Analytics
 

Comparisons

Verint Open CCaaS vs CallMiner Eureka Logo
Verint Open CCaaS vs CallMiner Eureka
Compared 100% of the time
More CallMiner Eureka Competitors
NICE Sales Performance Management vs NICE Interaction Analytics Logo
NICE Sales Performance Management vs NICE Interaction Analytics
Compared 100% of the time
More NICE Interaction Analytics Competitors
 

Also Known As

Eureka
Interaction Analytics
 

Overview

Speech analytics and pervasive call center performance management solution for large and small contact centers.
CallMiner
NICE Interaction Analytics automatically analyzes 100% of your customer interactions, optimize average handle time, reduces call volume, decrease hold time, and increase first call resolution rate and gets volume and trend reports to pinpoint areas that require further analysis. NICE Interaction Analytics enhances users experience through Automatically identifying the trending hot topics and key phrases in customer communications and reveal patterns and preemptively that prevent customer churn, repeat contacts, and failed sales efforts.
NICE
 

Sample Customers

TradeGlobal, British Gas, Defender Direct, State Collection Service
ebay Enterprise
See our list of best Speech Analytics vendors.

We monitor all Speech Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.