We performed a comparison between Calabrio WFM and Verint Open CCaaS based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management.Calabrio WFM is ranked 7th in Workforce Engagement Management while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Calabrio WFM is rated 7.8, while Verint Open CCaaS is rated 0.0. The top reviewer of Calabrio WFM writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". On the other hand, Calabrio WFM is most compared with Genesys Cloud CX, NICE CXone, Aspect Workforce Optimization, NICE Workforce Optimization and Genesys PureConnect, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Avaya Workforce Engagement, NICE Workforce Optimization and NICE CXone.
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