CA Deliver vs Zendesk comparison

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CA Deliver

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Executive SummaryUpdated on Mar 4, 2025

CA Deliver and Zendesk compete in customer support solutions for businesses aiming for streamlined communication and service management. Zendesk appears to have the upper hand in features due to its comprehensive feature set, which seems to justify its cost.

Features: CA Deliver includes automated report distribution, document management capabilities, and efficiency in large-scale communication. Zendesk offers advanced ticketing, multi-channel support, and integration options, providing versatility suitable for complex service environments.

Ease of Deployment and Customer Service: CA Deliver is known for straightforward installation and solid customer service, assisting during setup and operation. Zendesk provides quick cloud-based deployment and extensive support resources, enhancing onboarding experiences despite initial complexity.

Pricing and ROI: CA Deliver has competitive pricing with a favorable ROI for essential report management, offering a budget-friendly solution. Zendesk, requiring a higher initial investment, delivers returns through rich features and adaptability for extensive utilization.

To learn more, read our detailed CA Deliver vs. Zendesk Report (Updated: July 2025).

CA Deliver vs. Zendesk

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Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Deliver

Ranking in Reporting

41st

Average Rating

9.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

19th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (24th), Help Desk Software (11th), IT Service Management (ITSM) (11th), Sales Force Automation (11th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of CA Deliver is 0.1%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

it_user837525

Senior Systems Engineer (Sr. level II) at a insurance company with 1,001-5,000 employees

Gives us one repository for various output formats and retention periods

A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. Much like other technology companies that have fallen into this trap, let feature and compatibly releases be controlled by the technical group, instead of the marketing and/or management people. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not. I have been doing this for 37 years and see it all too often, sometimes to the detriment of the company itself (Storage Technology Corp. and its Iceberg array comes to mind).

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Flexibility of report configuration; allows for quick and simple amendments to definitions."

"Having one repository for various output formats and retention periods. Provides the flexibility to establish hundreds of different retention entries, based upon business need, and then group the like retention period outputs together on the same media. It is very efficient."

"It's a very stable tool, very powerful."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"We rarely had issues with Zendesk."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"The stability has been very good."

More Zendesk pros

Cons

"A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not."

"Needs ability to allow export to xls/pdf, etc. (Note: this is available in add-on product CA – OM Web Viewer)."

"The support team is time-consuming, and they don't find the answer to our problem."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"The solution could integrate better with QR codes from some websites such as Facebook."

"The dashboard could be better."

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

More Zendesk cons

Pricing and Cost Advice

"Pricing is reasonable, licensing model suitable for large enterprises."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"From what I hear, Zendesk's pricing is a little expensive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

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Top Industries

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Computer Software Company

22%

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Performing Arts

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Midsize Enterprise

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Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

Reporting

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

CA Deliver is an online report management system that provides you with tools to manage and reduce the cost of report distribution. Able to be utilized by itself or in conjunction with other enterprise report management solutions from CA Technologies, CA Deliver uses the power of the mainframe to automate the day-to-day report management functions of distribution, tracking and printing.

Broadcom

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

ERGO

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

CA Deliver vs. Zendesk