CA Deliver vs Zendesk comparison

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93% willing to recommend

CA Deliver

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Executive SummaryUpdated on Mar 4, 2025

CA Deliver and Zendesk compete in customer support solutions for businesses aiming for streamlined communication and service management. Zendesk appears to have the upper hand in features due to its comprehensive feature set, which seems to justify its cost.

Features: CA Deliver includes automated report distribution, document management capabilities, and efficiency in large-scale communication. Zendesk offers advanced ticketing, multi-channel support, and integration options, providing versatility suitable for complex service environments.

Ease of Deployment and Customer Service: CA Deliver is known for straightforward installation and solid customer service, assisting during setup and operation. Zendesk provides quick cloud-based deployment and extensive support resources, enhancing onboarding experiences despite initial complexity.

Pricing and ROI: CA Deliver has competitive pricing with a favorable ROI for essential report management, offering a budget-friendly solution. Zendesk, requiring a higher initial investment, delivers returns through rich features and adaptability for extensive utilization.

To learn more, read our detailed CA Deliver vs. Zendesk Report (Updated: September 2025).

CA Deliver vs. Zendesk

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Deliver

Ranking in Reporting

43rd

Average Rating

9.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

14th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th), CRM (18th), Help Desk Software (8th), IT Service Management (ITSM) (7th), Sales Force Automation (8th), Knowledge Management Software (4th), Community Platforms (2nd)

Mindshare comparison

As of October 2025, in the Reporting category, the mindshare of CA Deliver is 0.1%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Market Share Distribution
Product	Market Share (%)
Zendesk	0.6%
CA Deliver	0.1%
Other	99.3%

Reporting

Featured Reviews

it_user837525

Senior Systems Engineer (Sr. level II) at a insurance company with 1,001-5,000 employees

Gives us one repository for various output formats and retention periods

A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. Much like other technology companies that have fallen into this trap, let feature and compatibly releases be controlled by the technical group, instead of the marketing and/or management people. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not. I have been doing this for 37 years and see it all too often, sometimes to the detriment of the company itself (Storage Technology Corp. and its Iceberg array comes to mind).

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Having one repository for various output formats and retention periods. Provides the flexibility to establish hundreds of different retention entries, based upon business need, and then group the like retention period outputs together on the same media. It is very efficient."

"Flexibility of report configuration; allows for quick and simple amendments to definitions."

"The product offers very good management. It has a great ability to assign tickets based on content."

"It's very convenient to use."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"The stability has been very good."

"The initial setup is simple and straightforward."

"We rarely had issues with Zendesk."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

More Zendesk pros

Cons

"Needs ability to allow export to xls/pdf, etc. (Note: this is available in add-on product CA – OM Web Viewer)."

"A common theme with all CA products is they state compatibility with new technologies when it has not yet been proven. I cite the example that CA mainframe products were deemed to be compatible with Extended Address Volumes (EAV) - larger sized disk volumes - when they were not."

"The solution itself wasn't easy to set up."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"You couldn't give administrative access to new hires."

"The solution could integrate better with QR codes from some websites such as Facebook."

More Zendesk cons

Pricing and Cost Advice

"Pricing is reasonable, licensing model suitable for large enterprises."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"From what I hear, Zendesk's pricing is a little expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Manufacturing Company

Performing Arts

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	11

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI. I know many CRM tools are already on the way to do that.

See all answers

Comparisons

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Product Reports

Reporting

Download CA Deliver product report

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

CA Deliver is an online report management system that provides you with tools to manage and reduce the cost of report distribution. Able to be utilized by itself or in conjunction with other enterprise report management solutions from CA Technologies, CA Deliver uses the power of the mainframe to automate the day-to-day report management functions of distribution, tracking and printing.

Broadcom

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

ERGO

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

CA Deliver vs. Zendesk