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C3 AI vs Deepset AI Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

C3 AI
Ranking in AI Customer Experience Personalization
21st
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
AI Data Analysis (19th), AI Sales & Marketing (10th), AI Content Creation (12th), AI Procurement & Supply Chain (4th)
Deepset AI Platform
Ranking in AI Customer Experience Personalization
27th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
AI Finance & Accounting (8th)
 

Mindshare comparison

As of July 2026, in the AI Customer Experience Personalization category, the mindshare of C3 AI is 1.1%. The mindshare of Deepset AI Platform is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
C3 AI1.1%
Deepset AI Platform0.7%
Other98.2%
AI Customer Experience Personalization
 

Featured Reviews

reviewer2795349 - PeerSpot reviewer
Group Head of Data Strategy & Enterprise Governance at a consumer goods company with 10,001+ employees
Struggled to justify enterprise adoption but have valued broader developer accessibility
If I could change or add anything to improve C3 AI, I would suggest making it not just an AI platform, but a data and AI combined platform, as bringing in data management elements, governance, and cloud features is critical. The real AI and modeling represent only 20 percent of what is needed; there is over 80 percent in the rest of the world that should be addressed. Given Tom Siebel's deep understanding of corporate work and his network, integrating C3 AI with other ERP solutions such as Oracle, SAP, or Microsoft is essential. If C3 AI can be an enterprise platform, embedding more data elements and ensuring seamless integration with other ERP solutions would significantly enhance its capabilities and attractiveness. If someone told me that they have SAP, and C3 AI can seamlessly integrate the data and perform action calls between SAP, allowing me to operate on C3 AI as I would on SAP, that would be a killer feature for me. I would suggest avoiding traditional licensing sales as it is too expensive; the starting price is too high. Considering a subscription model or a pay-per-use model is the best business structure for AI or data solution vendors. The pay-per-use model benefits usage, as the more you use, the more successful you become with the platform.
CH
Gen Ai Engineer at extend 7.ai
Pipeline framework has transformed how I evaluate RAG models and optimize vector search
The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time. The pipeline feature and the ease of composing with large language models and vector search save me a lot of time by not writing the code from scratch. I just build the pipeline because Deepset AI Platform provides the out-of-the-box integration with the tools and stack that I am using, including the OpenAI model as well as the Pinecone API. I do not need to implement the details; I just use the existing tools in Haystack, pulling it together for the pipeline. This allows me to avoid too much detailed coding and saves me a lot of work, enabling me to focus on the evaluation. Deepset AI Platform positively impacts our organization because we previously did not use any framework for Gen AI applications, and the introduction of this stack provides a framework for our team. It lets our team think about it and shows that it is worth introducing a framework in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One of the best features C3 AI offers is that you do not need to learn Python or any specific machine learning programming language; you can use C3 AI with JavaScript."
"The biggest strength of C3 AI is how much it handles in one platform: data integration, model deployment, governance, monitoring, and application development."
"I have noticed improvements in efficiency, reduced downtime, and time saved for my team, as it is quite integrated through the source ML pipeline to report to general customer UI, functioning as one platform that takes care of everything, thus improving efficiency, optimization, and increasing project deliverables."
"In the first phase alone, there was approximately $90 million in savings, which reduced about 5% of inventory."
"The best feature Deepset AI Platform offers is the pipeline feature that is very easy for me to compose the large language model as well as the vector database search and retrieval, allowing me to build the application and the evaluation script within a very short period of time."
"Specific outcomes since using Deepset AI Platform include ROI from fewer unsupported AI answers, faster context retrieval, and better manager trust in our quality answers."
 

Cons

"We even failed to open any doors for C3 AI; there are no smaller wins, learning opportunities, or process improvements, even if the main goals were not met."
"C3 AI can feel very enterprise-heavy. For smaller teams, it may feel excessive."
"The reason I chose eight out of ten is that as a user of C3 AI, I found the operational aspect not easy to understand; it is a bit tricky, and you should have more core knowledge to navigate C3 AI."
"However, I sometimes hear from colleagues that hallucination is an issue."
"Deepset AI Platform's accuracy and reliability of output are very good when the pipeline is simple and the data is already clean. However, when the data is not clean and the pipeline is complex, the quality and reliability of Deepset AI Platform decrease."
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Top Industries

By visitors reading reviews
Construction Company
31%
Manufacturing Company
11%
Energy/Utilities Company
11%
Comms Service Provider
10%
Construction Company
44%
Comms Service Provider
12%
Outsourcing Company
7%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for C3 AI?
The pricing for C3 AI was quite high compared to other smaller AI platforms and open-source alternatives we had explored. Initially, we were cautious due to the significant investment involved.
What needs improvement with C3 AI?
C3 AI can feel very enterprise-heavy. For smaller teams, it may feel excessive. Some workflows also feel more complex than they need to be. Overall, it is a good product, but the platform can feel ...
What is your primary use case for C3 AI?
I have been using C3 AI for roughly eight to ten months as part of a small engineering team working on operational analytics. We primarily use it for predictive maintenance and some newer generativ...
What needs improvement with Deepset AI Platform?
No improvements are needed for Deepset AI Platform.
What is your primary use case for Deepset AI Platform?
I have been using Deepset AI Platform for around six months. I use Deepset AI Platform mainly for Gen AI model evaluation for our RAG application. For example, we are using Deepset Haystack open-so...
What advice do you have for others considering Deepset AI Platform?
I do not have anything else to add about my main use case or how I use Deepset AI Platform in my process. I do not want to add anything else about the features. My advice for others looking into us...
 

Comparisons

 

Overview

Find out what your peers are saying about Sendbird, Amazon Web Services (AWS), Gong and others in AI Customer Experience Personalization. Updated: June 2026.
902,894 professionals have used our research since 2012.