Bold360 vs Kore.ai comparison

The compared GoTo and Kore.ai solutions aren't in the same category. GoTo is ranked #7 in LC , and holds a 7.2% mindshare in the category. Kore.ai is ranked #5 in AIPC , and holds a 6.8% mindshare.

Bold360

40 Views
18 Comparison Views

Kore.ai

747 Views
639 Comparison Views

Bold360

Kore.ai

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 and Kore.ai based on real PeerSpot user reviews.

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To learn more, read our detailed Live Chat Report (Updated: May 2025).

Buyer's Guide

Live Chat

May 2025

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Helped 850,043 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bold360

Average Rating

0.0

Number of Reviews

Ranking in other categories

Live Chat (7th)

Kore.ai

Average Rating

0.0

Number of Reviews

Ranking in other categories

AI-Powered Chatbots (5th)

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Bold360 is designed for Live Chat and holds a mindshare of 7.2%, up 4.8% compared to last year.
Kore.ai, on the other hand, focuses on AI-Powered Chatbots, holds 6.8% mindshare, down 9.2% since last year.

Live Chat

AI-Powered Chatbots

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

17%

Computer Software Company

16%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: May 2025.

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Comparisons

No data available

Amelia vs Kore.ai

Compared 27% of the time

ServiceNow Virtual Agent vs Kore.ai

Compared 13% of the time

Parloa vs Kore.ai

Compared 12% of the time

Sierra vs Kore.ai

Compared 11% of the time

NICE CXone vs Kore.ai

Compared 11% of the time

More Kore.ai Competitors

Product Reports

Buyer's Guide

Live Chat

May 2025

Download Bold360 product report

Buyer's Guide

AI-Powered Chatbots

April 2025

Download Kore.ai product report

Also Known As

BoldChat

No data available

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

GoTo

Kore.ai specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and employee work simpler and more efficient. Gartner has identified Kore.ai as a ‘Cool Vendor in Social Software and Collaboration’ for 2016.

Kore.ai

Sample Customers

The North Face, Vodafone, Intuit

Leading banks & Enterprise Companies

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850,043 professionals have used our research since 2012.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.