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BMC TrueSight vs Cloudian HyperIQ comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in IT Infrastructure Monitoring
40th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (34th), Event Monitoring (7th), Cloud Monitoring Software (28th), AIOps (5th)
Cloudian HyperIQ
Ranking in IT Infrastructure Monitoring
75th
Average Rating
10.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight is 1.0%, down from 1.1% compared to the previous year. The mindshare of Cloudian HyperIQ is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BMC TrueSight Operations Management1.0%
Cloudian HyperIQ0.1%
Other98.9%
IT Infrastructure Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Kiran Rajanna - PeerSpot reviewer
Includes a Grafana dashboard that helps to improve monitoring and reporting
The installation process needs to be improved, and the tool needs a better script. Cloudian HyperIQ runs on Docker containers. Sometimes, the file system gets filled. The tool needs to have separate Docker volumes in the installation script. The documentation for reporting needs to be improved. I am not able to generate reports using it. The alert mechanisms also need to be improved. It should integrate with AI and give more metrics to be taken up next year. We can show the response peak as an improvement to our leadership.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"We can verify uptimes as another source of keeping devices in compliance."
"The solution has a very good business event manager tool."
"It is very helpful to be able to apply rule-based routing to alerts."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The tool has a very good interface and helps to monitor the nodes and resources. The most valuable feature is the S3 dashboard. It helps in migration, and we can monitor the data for at least three months."
 

Cons

"The product must provide application or service monitoring features."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The UI for the end users could be improved and more flexible than it is now."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The pricing could be better."
"The installation process needs to be improved, and the tool needs a better script. Cloudian HyperIQ runs on Docker containers. Sometimes, the file system gets filled. The tool needs to have separate Docker volumes in the installation script. The documentation for reporting needs to be improved. I am not able to generate reports using it. The alert mechanisms also need to be improved. It should integrate with AI and give more metrics to be taken up next year. We can show the response peak as an improvement to our leadership."
 

Pricing and Cost Advice

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Other products are more expensive than BMC TrueSight."
"We did a five-year, multimillion dollar deal."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"Cloudian HyperIQ's licensing is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
12%
Retailer
6%
Manufacturing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
HyperIQ
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
University of Leicester, NTT Communications ICT Solutions , City of Montebello, WGBH Boston , Italian Service Provider Zuchetti Informatica
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: September 2025.
867,445 professionals have used our research since 2012.