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Birst vs SAP Crystal Reports comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Birst offers substantial returns by providing visualization tools that impact the organization through enhanced sales and data access capabilities.
Sentiment score
7.1
SAP Crystal Reports delivers over 1000% ROI through Visual Studio integration, boosting sales despite training and database understanding costs.
 

Customer Service

Sentiment score
7.2
Birst's technical support is mixed; praised for responsiveness and customer service but faces challenges with time zones and reliance on forums.
Sentiment score
6.0
SAP Crystal Reports' support varies; some praise it, others turn to online communities or face scheduling and complexity challenges.
 

Scalability Issues

Sentiment score
6.4
Birst's scalability receives mixed reviews; some praise it, while others face challenges, costs, and complexity, yet cloud solutions impress.
Sentiment score
7.9
SAP Crystal Reports excels in scalability for large enterprises, but smaller setups may face SDK and cost challenges.
 

Stability Issues

Sentiment score
6.3
Birst users experience varying stability, with issues during upgrades and large datasets, though some report smooth performance improvements.
Sentiment score
7.4
SAP Crystal Reports stability improved since 2011, with updates resolving crash issues, though some memory problems persist.
 

Room For Improvement

Birst struggles with performance, customization, UI, visualization features, inefficiencies, and support, requiring enhancements and modernization in various areas.
SAP Crystal Reports needs improvements in customization, interface, exporting, and compatibility for better user efficiency and experience.
 

Setup Cost

Birst offers market-standard pricing with a subscription model, providing comprehensive solutions and flexibility despite high entry costs.
SAP Crystal Reports can be costly, but discounts and free software help manage expenses, requiring careful license model evaluation.
 

Valuable Features

Birst provides scalable data visualization, cloud-based architecture, and integrates ETL, reporting, and dashboards for efficient data-driven decisions.
SAP Crystal Reports offers flexible custom report creation with easy database connectivity, export options, and Business Objects integration.
 

Categories and Ranking

Birst
Ranking in Reporting
30th
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
20
Ranking in other categories
Embedded BI (16th)
SAP Crystal Reports
Ranking in Reporting
7th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Reporting category, the mindshare of Birst is 0.3%, up from 0.2% compared to the previous year. The mindshare of SAP Crystal Reports is 2.8%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Reporting
 

Featured Reviews

SK
Offers dashboards and self-service reports. The report performance is very slow.
Dashboards and self-service reports. These are widely used by customers in the EPM domain Most of our customers are interested in dashboards and self-service reports. We are able to offer them these features with this solution. Customer support takes lot of time to get a solution The report…
GhulamMustafa - PeerSpot reviewer
Data management and graphs help with decision-making and good at customization
The overall environment is the best. Data management, graphs, and layout – everything is the best, in my opinion. It is good at customization in context with Crystal Reports. I use Crystal Reports on the front end, and SQL Server on the back end. So we can build any kind of report and face no difficulties in our routine reporting. So, flexibility is of great importance to me.
report
Use our free recommendation engine to learn which Reporting solutions are best for your needs.
857,162 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
11%
Government
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SAP Crystal Reports?
Maybe some Power BI-related features could be added, like dashboards or direct editing in reports. We use query language to build reports; this area could be improved more.
What is your primary use case for SAP Crystal Reports?
We use SAP Crystal Reports for reporting. We use it for financial reports like statements of accounts, trial balances, and other management reports, salary slips, and many other purposes.
What do you like most about SAP Crystal Reports?
We use SAP Crystal Reports for operational reporting.
 

Overview

 

Sample Customers

Citrix Systems, Jive Software, SunnyD, Toshiba Medical Systems, Cisco OpenDNS, RB, Sunny D, Vertafore
City of Buenos Aires, ASR Group, Citrix, EarlySense, Usha International Limited, Automotive Resources International (ARI), LivePerson, Coelba (Grupo Neoenergia), RZD Russian Railways, National Basketball Association - NBA, TALLY WEiJL, El Machetazo, Young Heroes, Mozzart, Mitsui Knowledge Industry (MKI) , Surgutneftegas Open Joint Stock Company, The VELUX Group, AOK Bundesverband, AL-KO KOBER GROUP
Find out what your peers are saying about Birst vs. SAP Crystal Reports and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.