We performed a comparison between AWS Trusted Advisor and Freshservice based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The cost optimization and security-related fixes in AWS Trusted Advisor have been great."
"The cost optimization features are valuable."
"The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free."
"AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"We found the initial setup to be very simple."
"It is a stable solution. My company hasn't faced any problems with the solution."
"The solution’s timely automated triggers increase our IT team’s productivity."
"Depending on the size of your organization, is pretty standard and useful."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"There is a nice user interface."
"The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"I'd like the solution to support clouds beyond AWS."
"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."
"The tenancy must be free for all metrics."
"Maybe adding more security rules would be great."
"The product should look at BCM or ServiceNow and see if there are features that would make nice additions. It would help them stay competitive."
"There are some limitations in reporting. For example, I would like to have a report of conversations or replies."
"Freshservice has issues around how assets get picked up, requiring a lot of parameter changes within to network to ensure the system discovers everything."
"A chat bot needs to be added to the portal."
"Some of the ways that tasks are reported on and shown can be better. You can't see tasks in your regular ticket list view. You can't see a combo view of tasks and tickets. It is a little bit difficult to get a solid overview of your list of things to do. You can only see them in separate views, instead of one single view."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"It's hard to interact directly with the users themselves."
"I am not too happy with the page layout or screen layout since it always looks messy."
AWS Trusted Advisor is ranked 22nd in Cloud Management with 4 reviews while Freshservice is ranked 14th in Cloud Management with 29 reviews. AWS Trusted Advisor is rated 8.6, while Freshservice is rated 8.0. The top reviewer of AWS Trusted Advisor writes "A stable and easy-to-use product that provides excellent cost optimization features and technical support". On the other hand, the top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". AWS Trusted Advisor is most compared with AWS Control Tower, CloudCheckr , IBM Turbonomic and VMware Aria Cost powered by CloudHealth, whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus. See our AWS Trusted Advisor vs. Freshservice report.
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