AWS Trusted Advisor vs Freshservice comparison

Amazon Web Services (AWS) and Freshworks are both solutions in the Cloud Management category. Amazon Web Services (AWS) is ranked #30 with an average rating of 8.3, while Freshworks is ranked #15 with an average rating of 8.2. Amazon Web Services (AWS) holds a 1.3% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

AWS Trusted Advisor

Read 8 AWS Trusted Advisor reviews

1,787 Views
1,787 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

9,733 Views
1,363 Comparison Views

97% willing to recommend

AWS Trusted Advisor

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and AWS Trusted Advisor compete within IT management. Freshservice is advantageous in service management, while AWS Trusted Advisor offers a distinct advantage for businesses with cloud reliance due to its cloud optimization tools.

Features: Freshservice includes incident management, asset management, and automation tools. AWS Trusted Advisor provides cost optimization, performance enhancement, and security check options.

Ease of Deployment and Customer Service: Freshservice allows streamlined deployment in traditional IT environments and offers extensive support options. AWS Trusted Advisor, integrated in the AWS ecosystem, provides intuitive deployment and ongoing AWS support, suitable for cloud-centric operations.

Pricing and ROI: Freshservice offers straightforward pricing models with potential for high ROI in traditional setups. AWS Trusted Advisor, embedded within AWS, provides value through cost management and performance optimization, appealing for AWS cloud-focused businesses.

To learn more, read our detailed AWS Trusted Advisor vs. Freshservice Report (Updated: August 2026).

Buyer's Guide

AWS Trusted Advisor vs. Freshservice

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS Trusted Advisor

Ranking in Cloud Management

30th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (7th), Project Management Software (12th), IT Asset Management (6th), IT Service Management (ITSM) (8th), Configuration Management Databases (5th), IT Alerting and Incident Management (15th), AI IT Support (5th)

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of AWS Trusted Advisor is 1.3%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
AWS Trusted Advisor	1.3%
Other	97.4%

Cloud Management

Featured Reviews

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Optimizes cloud strategies with security and cost insights

Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights. The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company. It is especially beneficial for larger companies, as the tool provides a comprehensive view of account security, open ports, buckets, and offers recommendations for protection.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The cost optimization and security-related fixes in the AWS Trusted Advisor have been great."

"I would give it a ten out of ten."

"The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company."

"The Security Advisor is the most valuable feature. It instantly informs you about any system misconfigurations, and the best part is, it's completely free."

"Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights."

"The cost optimization features are valuable."

"I strongly recommend using Trusted Advisor due to its role in cybersecurity, providing cost-effective solutions compared to external companies."

"Trusted Advisor has helped our organisation gain insights into best practices across a number of important domains for us, and it has helped me maintain a holistic view of our AWS platform and guided me to improve areas needing it."

More AWS Trusted Advisor pros

"There is a nice user interface."

"Freshservice has had a significant positive impact, especially when managing AWS-related IT operations by centralizing incident management and automating repetitive tasks."

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"This solution has provided us with a level of ticket traceability that didn't exist previously, and we now have statistics and data that tell the story of what our support engineers have been doing, improving speed and reliability."

"The overall functionality of the product is excellent."

"Its ease of use is fantastic. It is just above and beyond, especially when you compare it to something like Cherwell, Salesforce, or anything like that. It is on its own level. It is so easy to administer. The way everything is organized and the way it builds its own documentation is very good."

"It is a stable solution. My company hasn't faced any problems with the solution."

"It allowed the development team to concentrate on the client’s requirements instead."

More Freshservice pros

Cons

"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."

"Whenever they suggest anything or any changes in the environment, we cannot click and simply implement those changes."

"Maybe if Trusted Advisor could also help us with IP address issues and the status of our VPCs, it would be beneficial."

"However, the integration between Trusted Advisor and Security Hub occasionally confuses as there are many overlapping AWS services and the same finding can be duplicated."

"Cost is a significant factor that needs improvement. Reducing the cost would make it more beneficial for all users."

"Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increases costs. It would be better if it could selectively scan only production systems."

"The integration between Trusted Advisor and Security Hub sometimes lacks, and I need a way to ensure things come through there."

"The tenancy must be free for all metrics."

More AWS Trusted Advisor cons

"I am not too happy with the page layout or screen layout since it always looks messy."

"It is 80% stable. Some users face issues in Chrome and Firefox."

"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."

"They're not very good at technical support."

"We'd like better integration with other products."

"The chat portal is not that great."

"Freshservice automation capabilities are improving the way we respond to a few customers. There is a bit of delay when we must respond to the customer."

"There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs improvement."

More Freshservice cons

Pricing and Cost Advice

"Trusted Advisor offers various packages, with the most comprehensive costing $15,000 per month."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"Freshservice is a fairly cheap solution. Though monthly payments can be made towards the licensing costs of the solution, my company prefers to make annual payments."

"One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"It was a middle tier. It wasn't an expensive one. It was a tier model usage. Licensing costs varied between admin users and regular users."

"There are some additional costs but not that many. For example, we have unlimited assets, which is something for which we pay extra. We also paid for additional orchestration. I would rate it a three out of five in terms of pricing. They are right in the middle."

"Freshservice price is competitive, it is not more than other solutions on the market."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

Retailer

Performing Arts

Construction Company

11%

Manufacturing Company

10%

University

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for AWS Trusted Advisor?

The cost of Trusted Advisor is reasonable, though it can be further economized by allowing selective scanning, focusing only on production systems, to avoid unnecessary costs associated with develo...

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What needs improvement with AWS Trusted Advisor?

Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increases costs. It would be better if it could selectively scan only production systems...

See all answers

What is your primary use case for AWS Trusted Advisor?

We have been using Amazon Inspector and Amazon Trusted Advisor for monitoring. These tools are especially useful for preventing cyberattacks on our systems. Trusted Advisor scans the complete infra...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

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Compared 9% of the time

CloudCheckr vs AWS Trusted Advisor

Compared 7% of the time

Firefly vs AWS Trusted Advisor

Compared 6% of the time

nOps vs AWS Trusted Advisor

Compared 5% of the time

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ServiceNow vs Freshservice

Compared 11% of the time

Zendesk vs Freshservice

Compared 8% of the time

JIRA Service Management vs Freshservice

Compared 6% of the time

Samanage vs Freshservice

Compared 4% of the time

Device42 vs Freshservice

Compared 4% of the time

More Freshservice Competitors

Product Reports

Buyer's Guide

AWS Trusted Advisor

August 2026

Download AWS Trusted Advisor product report

Buyer's Guide

Freshservice

August 2026

Download Freshservice product report

Also Known As

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Overview

AWS Trusted Advisor offers cost optimization, security evaluations, and infrastructure management. It helps organizations maximize cloud efficiency through insights into resource utilization, automating checks, and highlighting security concerns.

Targeting cost efficiency and security monitoring, AWS Trusted Advisor is a tool that provides essential insights into cloud infrastructure. By identifying idle resources and security vulnerabilities, such as open ports and unauthorized access, it aids in optimizing EC2 instances and EBS volumes. The tool's intuitive interface makes AWS management seamless even for newcomers. Users note the need for addressing IP issues, expanding VPC checks, and enhancing integration with Security Hub to avoid confusion. Aspirations for improved metrics visibility and AI-based automation for task execution are common. Beyond AWS, expanding support and refining security rules are desired.

What are the key features of AWS Trusted Advisor?

Cost Optimization: In-depth insights into reducing operational expenses and optimizing resource use.
Security Checks: Identification and recommendations to address security vulnerabilities.
Infrastructure Management: Comprehensive view for efficient AWS resource management.
Automation: Automates resource checks to maintain optimal performance.
Role Management: Facilitates secure access and policy oversight.

What benefits or ROI can users expect?

Efficiency: Streamlines cloud resource management reducing overhead.
Security Enhancement: Proactively addresses potential threats.
Cost Savings: Recognizes idle resources for cost reduction.
Performance Monitoring: Assists in spotting and resolving performance issues.
Infrastructure Planning: Provides insights for lifecycle and storage strategy development.

Organizations leverage AWS Trusted Advisor in diverse sectors for optimizing cloud expenditures and heightening security. Common industries include tech-driven enterprises focusing on cloud resource management, financial institutions ensuring compliance and risk mitigation, and e-commerce platforms seeking seamless infrastructure operation. AWS Trusted Advisor enables these sectors to strategically plan and execute lifecycle management, monitor resources, and refine storage strategies effectively.

Amazon Web Services (AWS)

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

AWS Trusted Advisor vs. Freshservice

August 2026

Free Report: AWS Trusted Advisor vs. Freshservice

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