AWS Trusted Advisor vs Freshservice comparison

Why PeerSpot?

Amazon Web Services (AWS) and Freshworks are both solutions in the Cloud Management category. Amazon Web Services (AWS) is ranked #29 with an average rating of 8.3, while Freshworks is ranked #15 with an average rating of 8.3. Amazon Web Services (AWS) holds a 1.3% mindshare in CM, compared to Freshworks’s 1.3% mindshare. Additionally, 100% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 97% of Freshworks users who would recommend it.

AWS Trusted Advisor

Read 8 AWS Trusted Advisor reviews

2,120 Views
2,056 Comparison Views

100% willing to recommend

Freshservice

Read 40 Freshservice reviews

11,703 Views
1,521 Comparison Views

97% willing to recommend

AWS Trusted Advisor

Freshservice

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Freshservice and AWS Trusted Advisor compete within IT management. Freshservice is advantageous in service management, while AWS Trusted Advisor offers a distinct advantage for businesses with cloud reliance due to its cloud optimization tools.

Features: Freshservice includes incident management, asset management, and automation tools. AWS Trusted Advisor provides cost optimization, performance enhancement, and security check options.

Ease of Deployment and Customer Service: Freshservice allows streamlined deployment in traditional IT environments and offers extensive support options. AWS Trusted Advisor, integrated in the AWS ecosystem, provides intuitive deployment and ongoing AWS support, suitable for cloud-centric operations.

Pricing and ROI: Freshservice offers straightforward pricing models with potential for high ROI in traditional setups. AWS Trusted Advisor, embedded within AWS, provides value through cost management and performance optimization, appealing for AWS cloud-focused businesses.

To learn more, read our detailed AWS Trusted Advisor vs. Freshservice Report (Updated: September 2026).

Buyer's Guide

AWS Trusted Advisor vs. Freshservice

September 2026

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Helped 915,325 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS Trusted Advisor

Ranking in Cloud Management

29th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Freshservice

Ranking in Cloud Management

15th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Help Desk Software (8th), Project Management Software (12th), IT Asset Management (7th), IT Service Management (ITSM) (7th), Configuration Management Databases (5th), IT Alerting and Incident Management (14th), AI IT Support (6th)

Mindshare comparison

As of October 2026, in the Cloud Management category, the mindshare of AWS Trusted Advisor is 1.3%, up from 1.0% compared to the previous year. The mindshare of Freshservice is 1.3%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management Mindshare Distribution
Product	Mindshare (%)
Freshservice	1.3%
AWS Trusted Advisor	1.3%
Other	97.4%

Cloud Management

Featured Reviews

MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Optimizes cloud strategies with security and cost insights

Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights. The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company. It is especially beneficial for larger companies, as the tool provides a comprehensive view of account security, open ports, buckets, and offers recommendations for protection.

Read full review

Raja Farrar

IT Service Delivery Manager at Symposiam

Automation and AI have transformed our service delivery and have made IT support faster and more efficient

I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to enable more proactive support management and reduce firefighting. While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira. I would also appreciate deeper integrations, especially for niche apps requiring development coding work to enable advanced orchestration. Native integrations for DevOps pipelines such as GitHub Actions and Jenkins, along with stronger API flexibility for complex workflows, would enhance functionality. Although the CMDB and asset management are solid, they do lack advanced dependency mapping compared to other enterprise tools. My wishlist includes automated impact analysis for changes and improved visualization of asset relationships, enabling quicker resolutions from an agent's perspective when alerts come in. I acknowledge that Device42 may enhance this, but it is an extra cost beyond what we already pay. While Freddy AI is excellent for triage and suggestions, some users desire more proactive automation, such as predictive ticket routing based on historical patterns and AI-driven capacity forecasting. Lastly, the pricing tiers might seem rigid for mid-sized teams, so a more granular add-on option for features such as Device42 or pay-per-use for orchestration workflows could be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Trusted Advisor has helped our organisation gain insights into best practices across a number of important domains for us, and it has helped me maintain a holistic view of our AWS platform and guided me to improve areas needing it."

"The recommendation feature is really good."

"I strongly recommend using Trusted Advisor due to its role in cybersecurity, providing cost-effective solutions compared to external companies."

"The key features include security recommendations, cost optimization, and various packages to choose from, depending on the size of the company."

"The cost optimization features are valuable."

"I would give it a ten out of ten."

"Trusted Advisor offers features that provide inside information for the entire account, including identifying security gaps and offering cost optimization insights."

"AWS Trusted Advisor is a tool that we can use to optimize the AWS infrastructure cost."

More AWS Trusted Advisor pros

"The most valuable feature of Freshservice is you can assign downloaded tickets and the reports are useful."

"It has allowed the client to implement service management processes that didn't previously exist in the business and to have more visibility and control of process tickets."

"One of the things I liked about Freshservice was how easy it was to implement. While it doesn't have extensive customization capabilities, the available options are sufficient for certain sizes of companies. You don't need to customize your ticketing system much. Freshservice is a great solution because you can implement it very quickly. You can upload your catalog, and you're done in maybe a week or two."

"Ultimately, we saw a 77% reduction in average resolution times with a return on investment realized within 6 months."

"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."

"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."

"We found the initial setup to be very simple."

"The solution’s timely automated triggers increase our IT team’s productivity."

More Freshservice pros

Cons

"I'd like the solution to support clouds beyond AWS."

"The integration between Trusted Advisor and Security Hub sometimes lacks, and I need a way to ensure things come through there."

"Whenever they suggest anything or any changes in the environment, we cannot click and simply implement those changes."

"For EC2 instances, we need to install the AWS CloudWatch agent to get the memory metric because we don't have a by-default memory utilization graph on cost optimization."

"Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increases costs. It would be better if it could selectively scan only production systems."

"Cost is a significant factor that needs improvement. Reducing the cost would make it more beneficial for all users."

"Maybe adding more security rules would be great."

"The tenancy must be free for all metrics."

More AWS Trusted Advisor cons

"I think it would be great if the tool had another version that is more customizable. From what I remember, there were some limitations regarding the number of assets you could track. In a more robust version, the number of assets increases, but I think it would be better to have something more customizable for all versions, especially the most robust version. This would be great for larger customers."

"Not integrated with Google."

"A chat bot needs to be added to the portal."

"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."

"Freshservice can be improved by enhancing Asset Management or CMDB accuracy."

"While we're just starting with project management, I foresee some limitations with it two or three years down the line."

"While the dashboards are effective, some users find custom reporting limited compared to ServiceNow or Jira."

"Freshservice's technical support has issues with delays and translations."

More Freshservice cons

Pricing and Cost Advice

"Trusted Advisor offers various packages, with the most comprehensive costing $15,000 per month."

"I can't recall exactly how much we pay, but it is somewhere in the middle compared to the rest of the market. The more we purchase, the cheaper it becomes, and I think the solution offers good value for money."

"The pricing is reasonable."

"The cost at the current timing is very reasonable but as the product gains popularity, I anticipate it might become expensive. Fortunately my customers have been offered a generous discount making it more affordable for me and satisfying both my needs and customers requirement."

"The price of Freshservice could improve, it is expensive."

"Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."

"It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."

"I don't think it's expensive for the US or some European markets. Still, when I used Freshservice in Mexico, some customers found it a bit pricey, especially considering the platform's features. I think the pricing is fair for use in the European market, but it might be perceived differently in Latin America."

"The solution may be around 20,000 euros a year."

More Freshservice pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

11%

Retailer

11%

Construction Company

11%

Performing Arts

Manufacturing Company

11%

Construction Company

10%

Outsourcing Company

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	5
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for AWS Trusted Advisor?

The cost of Trusted Advisor is reasonable, though it can be further economized by allowing selective scanning, focusing only on production systems, to avoid unnecessary costs associated with develo...

See all answers

What needs improvement with AWS Trusted Advisor?

Trusted Advisor currently scans the whole system, including development, staging, and QA environments, which increases costs. It would be better if it could selectively scan only production systems...

See all answers

What is your primary use case for AWS Trusted Advisor?

We have been using Amazon Inspector and Amazon Trusted Advisor for monitoring. These tools are especially useful for preventing cyberattacks on our systems. Trusted Advisor scans the complete infra...

See all answers

What is your experience regarding pricing and costs for Freshservice?

I cannot comment much on the pricing, setup cost, and licensing for Freshservice as it was already preset up in my company.

See all answers

What needs improvement with Freshservice?

I believe Freshservice can be improved by offering more advanced features and customizability. In terms of improvements, I suggest enhancing performance for larger networks and addressing workflow ...

See all answers

What is your primary use case for Freshservice?

In Freshservice, I typically use it for day-to-day tasks. A quick, specific example of how I use Freshservice in my daily work includes getting some incidents, working on service requests, and hand...

See all answers

Comparisons

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Compared 6% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 10% of the time

Zendesk vs Freshservice

Compared 7% of the time

JIRA Service Management vs Freshservice

Compared 5% of the time

Samanage vs Freshservice

Compared 4% of the time

BMC Helix ITSM vs Freshservice

Compared 3% of the time

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Product Reports

Buyer's Guide

AWS Trusted Advisor

October 2026

Download AWS Trusted Advisor product report

Buyer's Guide

Freshservice

October 2026

Download Freshservice product report

Also Known As

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Flint

Overview

AWS Trusted Advisor offers cost optimization, security evaluations, and infrastructure management. It helps organizations maximize cloud efficiency through insights into resource utilization, automating checks, and highlighting security concerns.

Targeting cost efficiency and security monitoring, AWS Trusted Advisor is a tool that provides essential insights into cloud infrastructure. By identifying idle resources and security vulnerabilities, such as open ports and unauthorized access, it aids in optimizing EC2 instances and EBS volumes. The tool's intuitive interface makes AWS management seamless even for newcomers. Users note the need for addressing IP issues, expanding VPC checks, and enhancing integration with Security Hub to avoid confusion. Aspirations for improved metrics visibility and AI-based automation for task execution are common. Beyond AWS, expanding support and refining security rules are desired.

What are the key features of AWS Trusted Advisor?

Cost Optimization: In-depth insights into reducing operational expenses and optimizing resource use.
Security Checks: Identification and recommendations to address security vulnerabilities.
Infrastructure Management: Comprehensive view for efficient AWS resource management.
Automation: Automates resource checks to maintain optimal performance.
Role Management: Facilitates secure access and policy oversight.

What benefits or ROI can users expect?

Efficiency: Streamlines cloud resource management reducing overhead.
Security Enhancement: Proactively addresses potential threats.
Cost Savings: Recognizes idle resources for cost reduction.
Performance Monitoring: Assists in spotting and resolving performance issues.
Infrastructure Planning: Provides insights for lifecycle and storage strategy development.

Organizations leverage AWS Trusted Advisor in diverse sectors for optimizing cloud expenditures and heightening security. Common industries include tech-driven enterprises focusing on cloud resource management, financial institutions ensuring compliance and risk mitigation, and e-commerce platforms seeking seamless infrastructure operation. AWS Trusted Advisor enables these sectors to strategically plan and execute lifecycle management, monitor resources, and refine storage strategies effectively.

Amazon Web Services (AWS)

Freshservice specializes in user-friendliness and seamless integration, facilitating IT operations with AI-driven ticketing and flexible asset management, essential for diverse organizations.

Known for its comprehensive automation and integration with platforms like AWS, Freshservice enhances IT tasks with flexible workflows and intuitive dashboards. Its self-service portal and effective incident management promote efficient service delivery and SLA compliance, making it vital for IT teams. However, users seek enhanced customization and integration with Microsoft and Google, along with improved analytics and project management features.

What are the essential features of Freshservice?

User-friendliness: Simplifies IT processes with intuitive design.
Comprehensive automation: Optimizes operations through streamlined processes.
AI-powered ticketing: Enhances ticket management with intelligent solutions.
Seamless integration: Connects with platforms like AWS and SolarWinds for efficient workflows.
Flexible workflows and asset management: Adapts to diverse IT needs for better service delivery.

What benefits should users consider in Freshservice reviews?

Streamlined IT operations: Simplifies and speeds up service processes.
Improved SLA compliance: Enhances adherence to service level agreements through efficient management.
Increased service delivery: Boosts the quality and efficiency of services provided.
Visibility across departments: Provides clear tracking and management of service requests and assets.

Freshservice is widely implemented in IT service management, supporting ticketing, incident management, and change management. It assists in customer service, internal support, and integrates with Azure and AWS. Significant for HR service centers and knowledge bases, it enables workflow automation and reporting, centralizing service operations for enhanced visibility and tracking across departments.

Freshworks

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Buyer's Guide

AWS Trusted Advisor vs. Freshservice

September 2026

Free Report: AWS Trusted Advisor vs. Freshservice

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