KACE Systems Management Appliance and Avast Business Hub compete in the endpoint management and security category. Based on feature diversity and return on investment, KACE SMA appears to have an advantage due to its comprehensive asset and patch management capabilities.
Features: KACE Systems Management Appliance provides extended endpoint management, seamless integration with Bomgar and ServiceNow, centralized device viewing, software distribution, and security patches. Avast Business Hub excels in antivirus protection, PC cleaning, VPN services, zero-day threat detection, and intuitive design.
Room for Improvement: KACE Systems Management Appliance faces scalability hurdles and complex interface challenges, especially with patch management and asset tracking. Suggested improvements include load balancing and better asset-inventory correlation. Avast Business Hub requires enhanced security capabilities, improved scanner accuracy, and simplified non-technical reporting.
Ease of Deployment and Customer Service: KACE Systems Management Appliance mainly offers on-premises deployment with varying ease of use, yet boasts fast and professional technical support. Its detailed support and account management win user praise despite some response variability. Avast Business Hub, available across hybrid, public, and private clouds, provides flexible deployment and robust support. Both receive praise for support, with KACE highlighted for in-depth technical account management.
Pricing and ROI: KACE Systems Management Appliance is on the higher price spectrum, justified by features delivering significant ROI via time and productivity gains. Its cost-effective licensing model maximizes value for large-scale deployments. Avast Business Hub offers a free version or low-cost licenses, appealing to budget-minded users needing essential protection services. However, it offers basic endpoint security, positioning it lower in perceived ROI compared to KACE's broad management capabilities.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We have outgrown the size of one KACE appliance and are now running two.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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