ConnectWise RMM and Avast Business Hub compete in the remote monitoring and management solutions category. While some prefer ConnectWise RMM's integration capabilities and customization options, Avast Business Hub stands out for its advanced security features. ConnectWise RMM appears more favorable for customers with complex IT environments, whereas Avast Business Hub benefits those who prioritize protection.
Features: ConnectWise RMM offers integration flexibility, automation capabilities, and is well-suited for complex IT setups. Avast Business Hub provides powerful security features, simplified management tools, and comprehensive security solutions.
Room for Improvement: ConnectWise RMM could improve its user interface, ease of setup, and adaptability to smaller IT environments. Avast Business Hub may need enhancements in its customization options, integration capabilities, and customer support consistency.
Ease of Deployment and Customer Service: ConnectWise RMM has adaptable deployment with responsive customer service, suitable for various IT setups. Avast Business Hub focuses on a more straightforward deployment process for quick implementation, though its customer service might sometimes be variable.
Pricing and ROI: ConnectWise RMM features a modular pricing structure catering to diverse IT budgets, providing satisfactory ROI for complex deployments. Avast Business Hub presents a competitive pricing model, potentially offering higher immediate ROI through robust security without significant initial costs.
It saves probably more than 50% of the time that would have been required, likely around 75%.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
The pricing for ConnectWise RMM is reasonable.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.
ConnectWise RMM is designed to let you remotely monitor and manage as many endpoints as you can close. Combined with the benefits of our unparalleled Network Operations Center (NOC), our proprietary IntelliMon software spares your tech’s time by automating the ticketing and alerting process, filtering out false positives and producing actionable tickets.
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