Try our new research platform with insights from 80,000+ expert users

AWS Step Functions vs Automation Anywhere comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Organizations experience mixed returns with Automation Anywhere, noting both financial and non-financial benefits, with varying timelines for success.
Sentiment score
5.3
AWS Step Functions reduce development time and costs, enhance scalability and reliability, streamline workflows, and improve ROI.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
 

Customer Service

Sentiment score
6.9
Automation Anywhere's support is generally helpful but experiences varied response times, with users valuing communication and resources.
Sentiment score
5.9
AWS Step Functions support is reliable, but users desire quicker, tailored assistance; enterprise support offers rapid, expensive yet effective help.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I use enterprise support, which is excellent, providing responses within fifteen minutes.
The speed of reply and the content of their responses usually solve the problems that arise.
 

Scalability Issues

Sentiment score
7.3
Automation Anywhere offers scalable solutions with flexible deployment, but faces challenges in cost, hardware needs, and process complexity.
Sentiment score
7.0
AWS Step Functions are valued for efficient scalability, handling demand spikes and multiple requests, suitable for medium to large organizations.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
They can handle multiple simultaneous requests effectively.
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
 

Stability Issues

Sentiment score
6.9
Automation Anywhere is stable but may face issues with integrations and upgrades, reliant on infrastructure and developer skill.
Sentiment score
7.8
AWS Step Functions are praised for stability and reliability, ensuring consistent performance and uptime across multiple availability zones.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
If one zone fails, others handle the demand, ensuring high availability.
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
 

Room For Improvement

Automation Anywhere needs improved integrations, UI, debugging, support, scalability, pricing, and training resources for better adoption.
AWS Step Functions needs improvements in data limits, integrations, pricing, and execution visibility while enhancing fault tolerance and third-party support.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
There is room for improvement in terms of integration with other products.
 

Setup Cost

Automation Anywhere's extensive features justify higher pricing, but affordability is a concern for SMEs despite flexible licensing options.
AWS Step Functions pricing fluctuates based on usage, leading to potential high bills despite being cheaper than Azure Workflow.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Pricing for Step Functions is very cheap.
The cost is average, provided it is configured correctly.
 

Valuable Features

Automation Anywhere simplifies bot creation with intuitive tools, AI-driven features, and strong integration, enhancing productivity and process automation.
AWS Step Functions enable efficient workflow automation with integration, orchestration, parallel tasking, and management through a user-friendly interface.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
609
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (2nd), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st)
AWS Step Functions
Ranking in Business Process Management (BPM)
10th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Workload Automation (9th)
 

Mindshare comparison

As of September 2025, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.2%, up from 0.0% compared to the previous year. The mindshare of AWS Step Functions is 2.1%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Automation Anywhere0.2%
AWS Step Functions2.1%
Other97.7%
Business Process Management (BPM)
 

Featured Reviews

Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Carlos Alberto Marangon - PeerSpot reviewer
Automate complex workflows with seamless AWS integration
Step Functions provide seamless integration with AWS services, which enhances the speed of application development. The JSON app launched recently allows us to define data execution more easily. The Standard Workflows feature includes error replay capabilities, which are crucial for efficient error management. The Amazon State Language (ASL) in JSON format facilitates workflow automation and accelerates the deployment of Step Functions.
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
867,370 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
9%
Healthcare Company
5%
Financial Services Firm
29%
Manufacturing Company
10%
Computer Software Company
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business138
Midsize Enterprise81
Large Enterprise514
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and th...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
Amazon Step Functions, Step Functions
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Alpha Apps, The Guardian, SGK, Bigfinite
Find out what your peers are saying about AWS Step Functions vs. Automation Anywhere and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.