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AWS Step Functions vs Automation Anywhere comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Automation Anywhere boosts ROI by automating tasks, reducing costs, increasing efficiency, and enabling employees for strategic roles.
Sentiment score
5.3
AWS Step Functions reduce development time and costs, enhance scalability and reliability, streamline workflows, and improve ROI.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
Software Developer at Boston Scientific
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Software Engineer Intern at a university with 11-50 employees
Automation Anywhere has helped us save money.
RPA Solution Architect at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
6.9
Automation Anywhere support is responsive but inconsistent; effectiveness varies with user experience and plan level, often needing improvement.
Sentiment score
5.9
AWS Step Functions support is reliable, but users desire quicker, tailored assistance; enterprise support offers rapid, expensive yet effective help.
Whenever we need help, we can reach out to them, and they help us out.
Software Developer at Boston Scientific
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
Software Engineer Intern at a university with 11-50 employees
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
Solution architect at Boston Scientific
I use enterprise support, which is excellent, providing responses within fifteen minutes.
Senior AWS Tech Lead at Nextios
The speed of reply and the content of their responses usually solve the problems that arise.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
 

Scalability Issues

Sentiment score
7.3
Automation Anywhere is praised for scalable solutions with efficient bot management and AI features, despite integration challenges.
Sentiment score
7.0
AWS Step Functions are valued for efficient scalability, handling demand spikes and multiple requests, suitable for medium to large organizations.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
Sr. Manager, Finance Transformation at Amkor Technology, Inc.
The centralized control room allows us to orchestrate and manage bots seamlessly.
Associate Leadership Team at a financial services firm with 10,001+ employees
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Director at a computer software company with 51-200 employees
They can handle multiple simultaneous requests effectively.
Senior AWS Tech Lead at Nextios
There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.
Assistant Manager at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
6.9
Automation Anywhere is generally stable but some users face upgrade issues and occasional instabilities with recent versions.
Sentiment score
7.8
AWS Step Functions are praised for stability and reliability, ensuring consistent performance and uptime across multiple availability zones.
With the latest applications, there are no significant issues like freezing or crashing.
Senior RPA Team Leader at a tech services company with 11-50 employees
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
Director Automation CEO at a financial services firm with 10,001+ employees
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
Intelligent Automation Engineering Manager at a financial services firm with 5,001-10,000 employees
If one zone fails, others handle the demand, ensuring high availability.
Senior AWS Tech Lead at Nextios
I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.
Assistant Manager at a tech vendor with 10,001+ employees
 

Room For Improvement

Automation Anywhere needs improvements in integration, cost, UI simplification, AI functionality, collaboration tools, and user support.
AWS Step Functions needs improvements in data limits, integrations, pricing, and execution visibility while enhancing fault tolerance and third-party support.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Low Code Developer at a manufacturing company with 10,001+ employees
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
Software Developer at Boston Scientific
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
Rpa Infrastructure Lead at a tech vendor with 10,001+ employees
There is room for improvement in terms of integration with other products.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
 

Setup Cost

Enterprise buyers find mixed reviews on Automation Anywhere's pricing, with some citing high costs, especially for added features.
AWS Step Functions pricing fluctuates based on usage, leading to potential high bills despite being cheaper than Azure Workflow.
It is more cost-efficient compared to all other RPA platforms.
AI/Robotics Process Automation Specialist at Bell
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
Developer at a consultancy with 10,001+ employees
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Director, Co-Founder & CEO at HEDEHI Solutions Pvt. Ltd.
Pricing for Step Functions is very cheap.
Senior AWS Tech Lead at Nextios
The cost is average, provided it is configured correctly.
Big Data Architect at SoftServe Ltd.
 

Valuable Features

Automation Anywhere offers user-friendly, scalable automation tools enhancing productivity and efficiency with AI, reducing errors and saving time.
AWS Step Functions enable efficient workflow automation with integration, orchestration, parallel tasking, and management through a user-friendly interface.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
Low Code Developer at a manufacturing company with 10,001+ employees
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Manager at a manufacturing company with 1,001-5,000 employees
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Solution architect at Boston Scientific
AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.
Big Data Architect at SoftServe Ltd.
Step Functions provide seamless integration with AWS services, which enhances the speed of application development.
Senior AWS Tech Lead at Nextios
It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.
EPM Practice Manager at a tech services company with 1,001-5,000 employees
 

Categories and Ranking

Automation Anywhere
Ranking in Business Process Management (BPM)
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
623
Ranking in other categories
Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (3rd), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
AWS Step Functions
Ranking in Business Process Management (BPM)
11th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Workload Automation (10th)
 

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of Automation Anywhere is 0.6%, up from 0.1% compared to the previous year. The mindshare of AWS Step Functions is 1.6%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Automation Anywhere0.6%
AWS Step Functions1.6%
Other97.8%
Business Process Management (BPM)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2706945 - PeerSpot reviewer
Assistant Manager at a tech vendor with 10,001+ employees
Orchestration and integration simplify processes with seamless stability and reliability
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
10%
Computer Software Company
9%
Construction Company
8%
Financial Services Firm
26%
Manufacturing Company
11%
Computer Software Company
7%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business148
Midsize Enterprise81
Large Enterprise522
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is very good in certain situations but lacks in others. For me, it's more the team tha...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applications that AA has limitations for, such as the Oracle. For web-based applicatio...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and th...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Amazon Step Functions, Step Functions
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Alpha Apps, The Guardian, SGK, Bigfinite
Find out what your peers are saying about AWS Step Functions vs. Automation Anywhere and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.