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Aspect Workforce Optimization vs Genesys Cloud comparison

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Top Answer:Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Also Known As
Aspect Cloud, Aspect
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview
Aspect is one of 32 Microsoft partners in the United States designated as a National System Integrator. While Aspect is not a stand-alone customer relationship management (CRM) software tool, it designed to help maximize Microsoft Dynamics and a variety of other Microsoft programs for companies of all sizes. Aspect builds customer relationships through a combination of contact management, workforce optimization, Microsoft unified communications, and collaboration platform solutions. With this tool, users can access and track all customer interactions and automate sales, marketing, and customer support processes. Clients have the ability to choose between an on-premise, Aspect-hosted, or Microsoft-hosted deployment option. Aspect seamlessly integrates with other key business applications including sharepoint.This CRM solution brings people, processes, and technologies together to improve overall business productivity. The Alberici Group is one of the largest construction contractors in the United States, and it needed a single system to effectively manage its accounts, sales opportunities, and contracts. Aspect was able to help it develop and roll out a customized Microsoft Dynamics solution to track and manage accounts, contacts, associated sales opportunities, and customer histories. This allowed multiple divisions to use a single source of information, save an estimated 5,000 hours a year in manpower by eliminating double entry, and implement higher levels of transparency and collaboration throughout the organization.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Sample Customers
Apple, AT&T, British Airways, Chase, Citi, Cleveland Clinic, CVS Pharmacy, Daimler, Dell, Ebay, FedEx, HSBC, IBM, ING Direct, Microsoft, Starwood, Virgin Atlantic, Vodafone
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Comms Service Provider20%
Computer Software Company18%
Insurance Company11%
Outsourcing Company8%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider15%
Financial Services Firm8%
Media Company7%
Company Size
VISITORS READING REVIEWS
Small Business20%
Midsize Enterprise10%
Large Enterprise70%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise14%
Large Enterprise71%

Aspect Workforce Optimization is ranked 7th in Workforce Engagement Management while Genesys Cloud is ranked 1st in Workforce Engagement Management. Aspect Workforce Optimization is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Aspect Workforce Optimization is most compared with NICE Workforce Optimization, Verint Workforce Engagement Cloud and Calabrio WFM, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX and Genesys PureConnect.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.