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Appian Intelligent Contact Center vs eGain Solve comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian Intelligent Contact ...
Ranking in CRM Customer Engagement Centers
22nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (13th)
eGain Solve
Ranking in CRM Customer Engagement Centers
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the CRM Customer Engagement Centers category, the mindshare of Appian Intelligent Contact Center is 0.4%, down from 0.5% compared to the previous year. The mindshare of eGain Solve is 2.2%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: July 2025.
862,077 professionals have used our research since 2012.
 

Also Known As

Appian ICC, Appian for Customer Engagement
No data available
 

Overview

 

Sample Customers

Sprint, FLOWSERVE, USF, sunsuper
Bell Aliant, Barclays PLC, NETRADA, Replacements, Rust-Oleum, Scottish and Southern Energy Plc, Southern Water, Virgin Mobile, Vodafone Portugal, Yorkshire Water
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: July 2025.
862,077 professionals have used our research since 2012.