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Amelia vs Espressive Barista comparison

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Amelia

903 views|765 comparisons
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Espressive Barista

Read 9 Espressive Barista reviews
1,685 views|396 comparisons
87% willing to recommend
Featured Review
Use Amelia?
JoseLopez7
Easily accessible from different platforms, improves efficiency, helpful and responsive support
This product is really good out-of-the-box, without having to touch it. It is really good at recognizing application names or the specific phrasing... Read more →
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Pricing and Cost Advice
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  • "The price for the licensing is fair."
  • "It is expensive. It's not a cheap thing."
  • "The solution is affordable."
  • "The pricing isn't overly burdensome. It's going to be interesting to see how new models come in with new capabilities but, as it is, as a base system, it's pretty good."
  • "User-based licensing has been working well for us, and we believe we are deriving significant value from it."

    • More Espressive Barista Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Espressive?
    Top Answer:The most valuable feature is its scalability.
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Espressive?
    Top Answer:Espressive has been very accommodating in trying to meet our needs and adapt to our current situation. User-based licensing has been working well for us, and we believe we are deriving significant… more »
    Read all 7 answers   →
    What needs improvement with Espressive?
    Top Answer:Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human… more »
    Read all 9 answers   →
    Ranking
    5th
    out of 41 in AI-Powered Chatbots
    Views
    903
    Comparisons
    765
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    2nd
    out of 41 in AI-Powered Chatbots
    Views
    1,685
    Comparisons
    396
    Reviews
    8
    Average Words per Review
    1,844
    Rating
    8.8
    Comparisons
    Learn More
    IPsoft
    Espressive
    Overview

    The Most Human AI™ for the Enterprise
    As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

    Barista, Espressive’s innovative virtual support agent (VSA) platform, takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm23%
    Computer Software Company12%
    Manufacturing Company11%
    Healthcare Company6%
    REVIEWERS
    Manufacturing Company43%
    Computer Software Company29%
    Energy/Utilities Company14%
    Recreational Facilities/Services Company14%
    VISITORS READING REVIEWS
    Computer Software Company54%
    Manufacturing Company6%
    Healthcare Company4%
    Financial Services Firm4%
    Company Size
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise10%
    Large Enterprise72%
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business49%
    Midsize Enterprise9%
    Large Enterprise42%
    Buyer's Guide
    Espressive Barista vs. ServiceNow Virtual Agent
    March 2024
    Free Report: Espressive Barista vs. ServiceNow Virtual Agent
    Find out what your peers are saying about Espressive Barista vs. ServiceNow Virtual Agent and other solutions. Updated: March 2024.
    DOWNLOAD NOW
    768,857 professionals have used our research since 2012.

    Amelia is ranked 5th in AI-Powered Chatbots while Espressive Barista is ranked 2nd in AI-Powered Chatbots with 9 reviews. Amelia is rated 0.0, while Espressive Barista is rated 8.8. On the other hand, the top reviewer of Espressive Barista writes "Great chat integration and phrase recognition with excellent natural language processing". Amelia is most compared with ServiceNow Virtual Agent, Kore.ai , Avaamo and LivePerson , whereas Espressive Barista is most compared with ServiceNow Virtual Agent, Moveworks, Inbenta AI Chatbot and SimpleWorks Enterprise Chatbot.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.