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Amdocs CES vs Oracle OSS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amdocs CES
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (132nd), Customer Experience Management (31st), Billing Software (59th)
Oracle OSS
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Operations Support Systems (1st)
 

Mindshare comparison

Amdocs CES and Oracle OSS aren’t in the same category and serve different purposes. Amdocs CES is designed for CRM and holds a mindshare of 0.4%, up 0.0% compared to last year.
Oracle OSS, on the other hand, focuses on Operations Support Systems, holds 12.4% mindshare, up 11.5% since last year.
CRM Mindshare Distribution
ProductMindshare (%)
Amdocs CES0.4%
Microsoft Dynamics CRM2.6%
Salesforce Sales Cloud2.1%
Other94.9%
CRM
Operations Support Systems Mindshare Distribution
ProductMindshare (%)
Oracle OSS12.4%
Ericsson OSS20.6%
NetCracker OSS17.6%
Other49.4%
Operations Support Systems
 

Featured Reviews

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HM
System Engineer at Finance Now Limited
Unified environments have improved compliance and reduced storage use across our infrastructure
Oracle OSS is part of the Oracle Management System, similar to Red Hat Satellite. Enterprise Manager is the one that is used to manage databases. Oracle OSS Management Hub is the actual name of the product. I would say stability for production systems is the most valuable feature. It gives assurance that the environments are all equal, which is something you must have in order to be compliant. You cannot have different packages in production, pre-prod, UAT, or test. It needs to be all the same. There is saving in the storage as well. I believe they improved the way they allocate resources at the storage level. Before, they had copies of the same thing multiple times to the point that at the moment, we are using 10%, maybe 20% of the space that we were using before.
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Questions from the Community

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What is your experience regarding pricing and costs for Oracle OSS?
With Oracle, nothing is cheap. It is not the cheapest tool around, so you have no options. You cannot compare.
What needs improvement with Oracle OSS?
I think if the product had more laboratories or examples of typical setups, it would be beneficial. For example, if there were 10 typical scenarios where the product can be used, companies would ch...
What is your primary use case for Oracle OSS?
We had in the past a mix of Oracle Linux and Red Hat, but now we are completely off Red Hat and we are working with Oracle Linux mainly. We do not use the analytic capability because we use that as...
 

Comparisons

 

Overview

 

Sample Customers

AAPT, Ono, Oi, NOS, AT&T, Bezeq, BT Plc, Cellcom, Cricket Wireless, CSL Limited, ICE, KPN, Linkem
Cablevision Monterrey, CPFL Telecom, SCSK Corporation, Rakuten Inc., KT
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: February 2026.
883,760 professionals have used our research since 2012.