Alemba Service Manager vs SCSM comparison

Alemba and Microsoft are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #24 with an average rating of 7.0, while Microsoft is ranked #11 with an average rating of 7.4. Alemba holds a 0.8% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

384 Views
221 Comparison Views

100% willing to recommend

SCSM

Read 26 SCSM reviews

896 Views
495 Comparison Views

66% willing to recommend

Alemba Service Manager

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Alemba Service Manager are competing products in the IT service management space. SCSM integrates well with Microsoft's ecosystem, appealing to businesses already using Microsoft products, whereas Alemba Service Manager offers greater flexibility and functionality, making it attractive to those needing adaptable IT management solutions.

Features: SCSM is recognized for its integration with Microsoft tools, workflow automation, and comprehensive reporting tools. Alemba Service Manager provides configurable workflow capabilities, flexible reporting, and adaptability across diverse business environments with strong process automation.

Ease of Deployment and Customer Service:SCSM benefits from coherent deployment with other Microsoft products, ensuring an easy setup for existing Microsoft clients, supported by Microsoft's robust infrastructure. Alemba Service Manager offers a cloud-friendly deployment strategy with tailored support for bespoke setups, suitable for diverse IT environments.

Pricing and ROI: SCSM often has a lower initial setup cost, appealing to budget-conscious organizations focusing on Microsoft interoperability. Alemba Service Manager, though potentially higher in upfront costs, is recognized for its comprehensive ROI through adaptable features and process improvements, attracting businesses investing for long-term gains.

To learn more, read our detailed Alemba Service Manager vs. SCSM Report (Updated: April 2025).

Buyer's Guide

Alemba Service Manager vs. SCSM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (12th)

Mindshare comparison

As of May 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.8% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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PraveenSharma3

UX Manager at a computer software company with 5,001-10,000 employees

Enhanced remote functionality complements intricate admin management

We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"The workflow is very good, as well as customizable."

"Incident Management is the most valuable feature of the solution."

"The reporting is very good."

"The solution offers good productivity at a low price point."

"Many more features than other comparable products."

"SCSM is easy to learn because all of the material, including training videos, can be found online."

"It is one of the most stable solutions in the market."

"It is a simple solution that is easy to configure."

"It is quite scalable."

"I've used SCSM a lot, and its features are valuable."

More SCSM pros

Cons

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"The reporting needs to be improved."

"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."

"I have found SCSM not adequate enough to carry out some functions."

"The major issues with SCSM include its severe slowness, especially on the client side, and the lack of comprehensive reporting tools."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"We would like to see a web-based interface that works on mobile devices."

"The user interface needs to be improved."

"Mobile application integration would be an improvement."

"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."

More SCSM cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"I would rate the pricing as two out of five."

"The license for SCSM is cheap."

"Licensing can be complex and confusing."

"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."

"The platform is competitively priced."

"It is a lower price vs. other things on the market."

"The pricing is reasonable."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

22%

Computer Software Company

14%

Non Profit

10%

Energy/Utilities Company

Government

27%

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Alemba vFire?

Incident Management is the most valuable feature of the solution.

See all answers

What needs improvement with Alemba vFire?

The product should improve its ability to integrate with third-party tools. The service portal should be customizable.

See all answers

What is your primary use case for Alemba vFire?

The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the cha...

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What do you like most about SCSM?

The solution offers good productivity at a low price point.

See all answers

What is your experience regarding pricing and costs for SCSM?

We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.

See all answers

What needs improvement with SCSM?

From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...

See all answers

Comparisons

ServiceNow vs Alemba Service Manager

Compared 63% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 38% of the time

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ServiceNow vs SCSM

Compared 56% of the time

BMC Helix ITSM vs SCSM

Compared 17% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 16% of the time

JIRA Service Management vs SCSM

Compared 11% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2025

Download Alemba Service Manager product report

Buyer's Guide

SCSM

April 2025

Download SCSM product report

Also Known As

vFire

System Center Service Manager

Interactive Demo

Alemba

Demo not available

Microsoft

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Fibabanka, UMC Health System

Buyer's Guide

Alemba Service Manager vs. SCSM

April 2025

Free Report: Alemba Service Manager vs. SCSM

Find out what your peers are saying about Alemba Service Manager vs. SCSM and other solutions. Updated: April 2025.

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