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Alemba Service Manager vs SCSM comparison

Alemba and Microsoft are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #28, while Microsoft is ranked #10 with an average rating of 7.7. Alemba holds a 0.8% mindshare in ISM, compared to Microsoft’s 1.5% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.
Alemba Service Manager
Read 3 Alemba Service Manager reviews
  • 368 Views
  • 190 Comparison Views
100% willing to recommend
SCSM
Read 26 SCSM reviews
  • 829 Views
  • 328 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Alemba Service Manager are competing products in the IT service management space. SCSM integrates well with Microsoft's ecosystem, appealing to businesses already using Microsoft products, whereas Alemba Service Manager offers greater flexibility and functionality, making it attractive to those needing adaptable IT management solutions.

Features: SCSM is recognized for its integration with Microsoft tools, workflow automation, and comprehensive reporting tools. Alemba Service Manager provides configurable workflow capabilities, flexible reporting, and adaptability across diverse business environments with strong process automation.

Ease of Deployment and Customer Service:SCSM benefits from coherent deployment with other Microsoft products, ensuring an easy setup for existing Microsoft clients, supported by Microsoft's robust infrastructure. Alemba Service Manager offers a cloud-friendly deployment strategy with tailored support for bespoke setups, suitable for diverse IT environments.

Pricing and ROI: SCSM often has a lower initial setup cost, appealing to budget-conscious organizations focusing on Microsoft interoperability. Alemba Service Manager, though potentially higher in upfront costs, is recognized for its comprehensive ROI through adaptable features and process improvements, attracting businesses investing for long-term gains.

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To learn more, read our detailed Alemba Service Manager vs. SCSM Report (Updated: June 2025).
Buyer's Guide
Alemba Service Manager vs. SCSM
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alemba Service Manager
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SCSM
Ranking in IT Service Management (ITSM)
10th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
Help Desk Software (11th)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.8%, down from 0.9% compared to the previous year. The mindshare of SCSM is 1.5%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1099623 - PeerSpot reviewer
Fulfills all IT management needs, simple setup, but could be more user-friendly
Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.
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PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The workflow is very good, as well as customizable."
"Incident Management is the most valuable feature of the solution."
"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."
"The most requested feature from our customers is the helpdesk ticketing system."
"The remote access is one of the features I really enjoy. The pushing of email updates and things like that are very good."
"It is quite scalable."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The support from Microsoft is good and we also have local support on the ground in Nigeria."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
More SCSM pros
 

Cons

"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"The reporting needs to be improved."
"The price of this solution is high and it needs to be cheaper."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
"Once we had an issue with a desktop download that would not open."
"We would like to see a web-based interface that works on mobile devices."
"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."
"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."
"The user interface needs to be improved."
More SCSM cons
 

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
"The product is much cheaper than ServiceNow."
"The license for SCSM is cheap."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"The platform is competitively priced."
"I would rate the pricing as two out of five."
"The price should be lower."
"Licensing can be complex and confusing."
"It is an expensive solution."
"The pricing is reasonable."
More SCSM pricing and cost advice
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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
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Top Industries

By visitors reading reviews
Government
24%
Computer Software Company
16%
Non Profit
11%
Energy/Utilities Company
8%
Government
26%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
See all answers
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
See all answers
 

Comparisons

ServiceNow vs Alemba Service Manager Logo
ServiceNow vs Alemba Service Manager
Compared 58% of the time
BMC Helix ITSM vs Alemba Service Manager Logo
BMC Helix ITSM vs Alemba Service Manager
Compared 42% of the time
More Alemba Service Manager Competitors
ServiceNow vs SCSM Logo
ServiceNow vs SCSM
Compared 49% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 16% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 15% of the time
IBM SmartCloud Control Desk vs SCSM Logo
IBM SmartCloud Control Desk vs SCSM
Compared 11% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 9% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
May 2025
Alemba Service Manager reportDownload Alemba Service Manager product report
Buyer's Guide
SCSM
May 2025
SCSM reportDownload SCSM product report
 

Also Known As

vFire
System Center Service Manager
 

Interactive Demo

Alemba
Demo not available
Microsoft
 

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft
 

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington
Fibabanka, UMC Health System
Buyer's Guide
Alemba Service Manager vs. SCSM
June 2025
Free Report: Alemba Service Manager vs. SCSM
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