Alemba Service Manager vs SCSM comparison

Alemba and Microsoft are both solutions in the IT Service Management (ITSM) category. Alemba is ranked #29, while Microsoft is ranked #10 with an average rating of 7.6. Alemba holds a 0.9% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of Alemba users are willing to recommend the solution, compared to 64% of Microsoft users who would recommend it.

Alemba Service Manager

Read 3 Alemba Service Manager reviews

410 Views
410 Comparison Views

100% willing to recommend

SCSM

Read 27 SCSM reviews

1,026 Views
811 Comparison Views

64% willing to recommend

Alemba Service Manager

SCSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

SCSM and Alemba Service Manager are competing products in the IT service management space. SCSM integrates well with Microsoft's ecosystem, appealing to businesses already using Microsoft products, whereas Alemba Service Manager offers greater flexibility and functionality, making it attractive to those needing adaptable IT management solutions.

Features: SCSM is recognized for its integration with Microsoft tools, workflow automation, and comprehensive reporting tools. Alemba Service Manager provides configurable workflow capabilities, flexible reporting, and adaptability across diverse business environments with strong process automation.

Ease of Deployment and Customer Service:SCSM benefits from coherent deployment with other Microsoft products, ensuring an easy setup for existing Microsoft clients, supported by Microsoft's robust infrastructure. Alemba Service Manager offers a cloud-friendly deployment strategy with tailored support for bespoke setups, suitable for diverse IT environments.

Pricing and ROI: SCSM often has a lower initial setup cost, appealing to budget-conscious organizations focusing on Microsoft interoperability. Alemba Service Manager, though potentially higher in upfront costs, is recognized for its comprehensive ROI through adaptable features and process improvements, attracting businesses investing for long-term gains.

To learn more, read our detailed Alemba Service Manager vs. SCSM Report (Updated: September 2025).

Buyer's Guide

Alemba Service Manager vs. SCSM

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alemba Service Manager

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

SCSM

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (11th)

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of Alemba Service Manager is 0.9%, up from 0.9% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SCSM	1.6%
Alemba Service Manager	0.9%
Other	97.5%

IT Service Management (ITSM)

Featured Reviews

reviewer1099623

ICT Analyst at a energy/utilities company with 5,001-10,000 employees

Fulfills all IT management needs, simple setup, but could be more user-friendly

Unfortunately, we were not able to implement the mobility feature so I won't be able to provide feedback on it (and it was something that has been requested since we have field workers and given the WFH case due to the pandemic). This is due to results of security tests and which we were not yet able to address in our environment. We've been also trying to integrate our current system with discovery solutions but it was not easy. I am not sure if it is due to the fact that we still have an older version of the AlembavFire product. Also, users are also requesting that the current system's UI can still be improved. For those of our users who had experienced ServiceNow, they cited that they can do RFC chats via the tool. In our group, we are using AlembavFire for recording the ticket and do other discussions/alignments via Teams chat.

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LuisSanchez3

Director Metropolitano de Gobierno Digital at a government with 10,001+ employees

Current setup enables smooth problem-solving but lacks comprehensive guidance and local support

More information about setup procedures and a more user-friendly front end would be beneficial. We need more information for setup processes. It is difficult to do the work independently, requiring us to hire external companies for maintenance hours to fix small issues that could be resolved faster in-house if we had better information. We have been looking for an upgrade version, but finding local service has been difficult. It has been challenging trying to get things done. Speaking with the Microsoft office, we found there are no local companies with substantial experience with SCSM. What we have now was installed five or six years ago. It has been difficult to change configurations and look for upgrades, even with all the manuals. Our office is considering moving away from SCSM and getting a service desk solution outside of Microsoft. For me, it has been a good tool to get help and solve internal problems in the office. It is a very good tool, but the difficulty in getting local service or more information is pushing us to look for another tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow is very good, as well as customizable."

"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."

"Incident Management is the most valuable feature of the solution."

"If it is correctly configured, you can access and give service quickly to all the end users."

"SCCM provides remote tool functionality, which is not in Intune."

"We've been in contact with Microsoft technical support mainly. After doing the research ourselves and troubleshooting, etc., if we can't find a permanent solution, we contact Microsoft to help us fix the issue. Sometimes the issue never gets fixed even by Microsoft. It can sometimes require us to reinstall the solution. However, these are very rare instances."

"The call logging is the solution's most valuable feature. It's very easy to use."

"The solution is quite easy to integrate with other Microsoft products."

"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."

"If it is correctly configured, you can access and give service quickly to all the end users."

"The most valuable feature is the reporting of incidents."

More SCSM pros

Cons

"The reporting needs to be improved."

"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."

"The product should improve its ability to integrate with third-party tools."

"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."

"My company had planned a few months ago to apply SCSM over the cloud in order to provide updates, like regular updates, but it had to be put through a few tools from Microsoft on the cloud, which was not easy."

"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"The patch management aspect of the solution should be improved. It's quite complicated and not user-friendly. If your systems are not patched properly, you are unable to pull reports."

"I have found SCSM not adequate enough to carry out some functions."

"Although some engineers at Microsoft are good, the support often lacks expertise, and response times are slow."

"It would be good if Microsoft added custom attributes or tagging like in Jamf."

More SCSM cons

Pricing and Cost Advice

"Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."

"The product is much cheaper than ServiceNow."

"It is an expensive solution."

"I would rate the pricing as two out of five."

"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."

"The platform is competitively priced."

"The pricing is reasonable."

"The license for SCSM is cheap."

"The price should be lower."

"Licensing can be complex and confusing."

More SCSM pricing and cost advice

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Top Industries

By visitors reading reviews

Government

30%

Energy/Utilities Company

11%

Computer Software Company

Real Estate/Law Firm

Government

25%

Computer Software Company

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	6
Large Enterprise	14

Questions from the Community

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What do you like most about SCSM?

The solution offers good productivity at a low price point.

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What is your experience regarding pricing and costs for SCSM?

I am not sure about the pricing as I do not have experience with it.

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What needs improvement with SCSM?

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Comparisons

JIRA Service Management vs Alemba Service Manager

Compared 37% of the time

ServiceNow vs Alemba Service Manager

Compared 32% of the time

BMC Helix ITSM vs Alemba Service Manager

Compared 31% of the time

More Alemba Service Manager Competitors

ServiceNow vs SCSM

Compared 45% of the time

ManageEngine ServiceDesk Plus vs SCSM

Compared 25% of the time

BMC Helix ITSM vs SCSM

Compared 15% of the time

IBM SmartCloud Control Desk vs SCSM

Compared 8% of the time

Infraon Desk vs SCSM

Compared 7% of the time

More SCSM Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

September 2025

Download Alemba Service Manager product report

Buyer's Guide

SCSM

September 2025

Download SCSM product report

Also Known As

vFire

System Center Service Manager

Interactive Demo

Alemba

Demo not available

Microsoft

Overview

Alemba Service Manager (ASM), is a global, ITIL-aligned ITSM tool. Certified for 18 PinkVERIFY practices including Incident Management, Problem Management, and Change Management, reducing response time through automated workflows.

Rapid Start expedites deployment with a pre-built database, and no-code process development simplifies workflow creation.

ASM offers organizational transformation by enhancing workflows, ensuring standardization, and adapting to departmental needs.

ASM fits any global business managing information. Our competitive and unique pricing model takes into account different levels of participation in organizations, offering a solution for everyone.

Alemba

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.

Microsoft

Sample Customers

King's College Hospital NHS Foundation Trust Hiscox Liverpool City Council Karachaganak Petroleum Operating (KPO) PPG Barnardo's Victoria University of Wellington

Fibabanka, UMC Health System

Buyer's Guide

Alemba Service Manager vs. SCSM

September 2025

Free Report: Alemba Service Manager vs. SCSM

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