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Aisera AI Service Desk vs LiveChat comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aisera AI Service Desk
Ranking in IT Service Management (ITSM)
51st
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveChat
Ranking in IT Service Management (ITSM)
50th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
6
Ranking in other categories
Help Desk Software (39th), Live Chat (1st)
 

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of Aisera AI Service Desk is 0.3%, up from 0.1% compared to the previous year. The mindshare of LiveChat is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Use Aisera AI Service Desk?
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Allows us to save automated answers to the most popular customer queries
In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.
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862,543 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Healthcare Company
11%
Government
10%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

 

Also Known As

No data available
chat.io
 

Overview

 

Sample Customers

8x8, McAfee, Autodesk
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: June 2025.
862,543 professionals have used our research since 2012.