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ActiveBatch by Redwood vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.8
ActiveBatch enhances ROI with automation, improving efficiency, reducing costs, and supporting remote work, increasing revenue and accuracy.
Sentiment score
7.4
Pega Platform boosts user satisfaction with efficient workflows and rapid ROI, enhancing process efficiency and customer satisfaction.
I have seen a return on investment with ActiveBatch by Redwood, as it is cost-efficient and has improved time management.
Application Administrator Lead at Bluestem
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
Pega Lead System Architect at a tech services company with 51-200 employees
 

Customer Service

Sentiment score
7.0
ActiveBatch by Redwood is praised for responsive support, though complex issues sometimes need customer advocates for resolution.
Sentiment score
6.7
Pega Platform's support is responsive but struggles with complex issues; self-service tools are praised for aiding users.
We often need to escalate issues to level two or three for solutions related to long-standing problems.
Application Administrator Lead at Bluestem
The technical support from Pega is very low, rating a one or two out of ten.
Chief Information Officer at a government with 10,001+ employees
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
MEA Head at Aaseya IT Services Pvt. Ltd.
Pega's technical support team is very helpful.
Quality Assurance Team Lead at Value Labs
 

Scalability Issues

Sentiment score
8.2
ActiveBatch by Redwood offers robust scalability, efficiently handling thousands of jobs and growing teams without bandwidth issues or disruptions.
Sentiment score
7.5
Pega Platform effectively scales for large enterprises, excelling with solid architecture and integration, despite high-load performance challenges.
ActiveBatch by Redwood's scalability is excellent; it experiences minimal failures and outages.
Application Administrator Lead at Bluestem
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
8.0
ActiveBatch by Redwood is reliable, efficiently reducing manual tasks, with minimal downtime often due to external factors.
Sentiment score
7.6
Pega Platform is reliable and stable, excelling with large volumes, despite occasional glitches and minor version update disruptions.
 

Room For Improvement

ActiveBatch needs a more intuitive interface, enhanced integration, better support, and customization for improved usability and efficiency.
Pega Platform needs UI customization, better integration, mature AI, cost flexibility, scalability, and improved documentation and support.
On the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs.
Application Administrator Lead at Bluestem
I believe ActiveBatch by Redwood could be improved because the UI could be modernized.
Manager, Production Services at a tech services company with 51-200 employees
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega Lead System Architect at a tech services company with 51-200 employees
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Setup Cost

ActiveBatch offers cost-effective pricing with reliable support, though additional fees and subscription transitions may increase costs.
Pega Platform's high pricing favors large companies, offering robust features with flexible deployment and licensing options.
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great
Application Administrator Lead at Bluestem
From a licensing perspective, it is higher than the competition.
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
Quality Assurance Team Lead at Value Labs
The pricing is expensive, and this is an issue.
Chief Information Officer at a government with 10,001+ employees
 

Valuable Features

ActiveBatch by Redwood enhances workflow automation with ease of use, extensive integrations, and robust alerting for efficient process execution.
Pega Platform's low-code environment offers rapid prototyping, scalable automation, and streamlined digital transformation for diverse industries.
ActiveBatch by Redwood has positively impacted my organization by efficiently managing a significant volume of data and workflow between our database and applications on the web browser.
Application Administrator Lead at Bluestem
The best feature that ActiveBatch by Redwood offers is the user interface.
Manager, Production Services at a tech services company with 51-200 employees
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
developer at Velagapudi Ramakrishna Siddhartha Engineering College
Management capabilities such as dashboards.
Quality Assurance Team Lead at Value Labs
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
MEA Head at Aaseya IT Services Pvt. Ltd.
 

Categories and Ranking

ActiveBatch by Redwood
Ranking in Process Automation
28th
Average Rating
9.2
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Managed File Transfer (MFT) (14th), Workload Automation (14th)
Pega Platform
Ranking in Process Automation
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
85
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (8th), Low-Code Development Platforms (7th), Business Orchestration and Automation Technologies (7th), AI Software Development (3rd)
 

Mindshare comparison

As of January 2026, in the Process Automation category, the mindshare of ActiveBatch by Redwood is 1.1%, up from 0.6% compared to the previous year. The mindshare of Pega Platform is 5.2%, down from 7.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation Market Share Distribution
ProductMarket Share (%)
Pega Platform5.2%
ActiveBatch by Redwood1.1%
Other93.7%
Process Automation
 

Featured Reviews

AS
Application Administrator Lead at Bluestem
Manages thousands of jobs daily and reduces downtime through secondary node support
The current feedback I receive from my end users regarding ActiveBatch by Redwood highlights issues with the tabs or panes during job modification. When the next user monitors it, they need to close the pane or job and reopen it to see the changes reflected. If the end user makes an update, it will not be visible unless they start from the beginning again. Implementing a refresh button would be helpful for real-time updates when the end user needs to see changes immediately. We currently face issues with the web console of ActiveBatch by Redwood. When users operate through an RDP session, every user has their own ActiveBatch by Redwood application. However, on the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs. This issue is only present on the web console, as the application itself works without any problems. ActiveBatch by Redwood can be improved by adding more features, as we are not currently handling cloud-based applications like S3 buckets and Azure. Connecting to these cloud platforms would be a helpful enhancement.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Insurance Company
8%
Performing Arts
7%
Manufacturing Company
7%
Financial Services Firm
25%
Computer Software Company
9%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise13
Large Enterprise47
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise15
Large Enterprise69
 

Questions from the Community

What is your experience regarding pricing and costs for ActiveBatch Workload Automation?
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great; we recently renewed our license, and it was a smooth process without any issues.
What needs improvement with ActiveBatch Workload Automation?
I believe ActiveBatch by Redwood could be improved because the UI could be modernized.
What is your primary use case for ActiveBatch Workload Automation?
My main use case for ActiveBatch by Redwood is file processing. I use ActiveBatch by Redwood for file processing for debit card transactions.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

ActiveBatch
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

Informatica, D&H, ACES, PrimeSource, Sub-Zero Group, SThree, Lamar Advertising, Subway, Xcel Energy, Ignite Technologies, Whataburger, Jyske Bank, Omaha Children's Hospital
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about ActiveBatch by Redwood vs. Pega Platform and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.