

Pega Platform and ActiveBatch by Redwood both operate in the field of enterprise software solutions. Pega stands out in case management and rapid application development, whereas ActiveBatch gives a competitive edge in workload automation with its ease of use and cost-effectiveness.
Features: Pega offers robust case management, easy development, and a flexible architecture that facilitates rapid changes and no-code capabilities. ActiveBatch provides comprehensive job scheduling and monitoring with pre-built integrations across various applications, showcasing a straightforward dashboard for ease of use.
Room for Improvement: Pega requires enhancements in user interfaces, integration capabilities, and pricing model flexibility. Users are looking for faster upgrades and more scalable solutions. ActiveBatch needs improvements in its interface, real-time updates, and documentation. Both platforms must enhance integration and cost-effectiveness.
Ease of Deployment and Customer Service: Pega supports deployment in on-premises and multiple cloud environments but has deployment complexity and support issues. ActiveBatch is easier to deploy in on-premises and hybrid models but comes with a learning curve. Despite strong technical support, Pega needs to improve responsiveness and quality of assistance.
Pricing and ROI: Pega's high licensing costs can be prohibitive for SMEs, despite offering substantial ROI for enterprises. Its licensing varies with usage models, posing a potential barrier. ActiveBatch is viewed as cost-effective, with competitive pricing and significant ROI by enhancing automation efficiencies. Both solutions offer good returns despite pricing concerns.
I have seen a return on investment with ActiveBatch by Redwood, as it is cost-efficient and has improved time management.
I estimate that projects take days rather than weeks when using Pega Platform compared to traditional coding.
Pega Platform has positively impacted my organization, as they were using different technology before and have seen tremendous success and return on investment, so they are very happy.
We often need to escalate issues to level two or three for solutions related to long-standing problems.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
ActiveBatch by Redwood's scalability is excellent; it experiences minimal failures and outages.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
On the web console, users encounter daily activity issues where the job instances do not appear or update correctly, and they cannot view the latest logs.
I believe ActiveBatch by Redwood could be improved because the UI could be modernized.
For customer interactions, while the Pega Platform's AI-based decisioning and predictive analytics are great, the Process AI is not very popular yet, as it works on process data rather than customer data.
There are always areas for improvement, which they are addressing in every part of the patch releases.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My experience with pricing, setup cost, and licensing for ActiveBatch by Redwood has been great
From a licensing perspective, it is higher than the competition.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
ActiveBatch by Redwood has positively impacted my organization by efficiently managing a significant volume of data and workflow between our database and applications on the web browser.
The best feature that ActiveBatch by Redwood offers is the user interface.
With Pega Platform, the development process becomes faster. For example, coding an application can take a couple of weeks or months but can be done in weeks using Pega Platform.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
| Product | Market Share (%) |
|---|---|
| Pega Platform | 5.2% |
| ActiveBatch by Redwood | 1.1% |
| Other | 93.7% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 13 |
| Large Enterprise | 47 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 15 |
| Large Enterprise | 69 |
ActiveBatch by Redwood enhances efficiency with features like job scheduling, integration, and real-time monitoring. It supports diverse platforms, automates tasks, and offers a single-pane view with robust security.
ActiveBatch streamlines automation by offering drag-and-drop functionality, pre-built job steps, and native integrations. Its customizable workflows and alert system aid in managing complex workloads like data processing and server monitoring across hybrid environments. While it effectively reduces manual errors and enhances productivity, areas like navigation and support for cloud platforms need enhancement. New users may face challenges due to its complexity and steep learning curve, and further improvements in reporting, mobile access, and training could provide additional support to users.
What important features does ActiveBatch offer?In finance, ActiveBatch is implemented for orchestrating batch processes and data management. The healthcare industry utilizes it for automating patient data updates and server monitoring, while the retail sector benefits from file transfers and inventory management automation.
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?
What benefits and ROI should users expect?
In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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