Coming October 25: PeerSpot Awards will be announced! Learn more
Buyer's Guide
Email Security
September 2022
Get our free report covering Cisco, Proofpoint, Microsoft, and other competitors of Agari. Updated: September 2022.
632,539 professionals have used our research since 2012.

Read reviews of Agari alternatives and competitors

Orion Trist - PeerSpot reviewer
Systems Administrator at Cincinnati & Hamilton County Public Library
Real User
Top 20
Saved us a big deal by catching malicious links and attachments sent directly to our staff and has also been helpful for educating our staff
Pros and Cons
  • "Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic."
  • "The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet."

What is our primary use case?

We are using it for email security. Microsoft's built-in spam and phishing filter was completely inadequate. We were looking at tackling spear phishing and phishing in general for the organization, as well as educating our staff through targeted phishing campaigns and training.

Our email provider Microsoft doesn't supply anti-phishing functionality as part of our licensing with them. They provide antivirus and anti-spam. We don't pay for their advanced protection features.

In terms of deployment, it is a SaaS platform. It connects to the Office 365 API.

How has it helped my organization?

It has helped immensely because it has gotten rid of malicious links and malicious attachments that have been targeted at our different staff members. It has definitely protected us on more than one occasion.

Their integrated approach of combining email security and employee awareness training is excellent because the training is a reminder for staff to continually be on their feet and look out for the ever-changing landscape. It also lets us know who has been trained, who hasn't been trained, and what they're like. It integrates a risk ratio for all our employees.

Its artificial intelligence and machine learning capabilities are very important because I don't want to have to manage 24/7. Having the AI to do a lot of the work for me is invaluable.

Its automated detection and response capabilities are excellent. It does a wonderful job. They provide all the stats on what it has done. It gives you information about how much time is saved and all that kind of good information.

Its automated detection and response capabilities have massively decreased the time we spend manually reviewing email events. Since May, it has taken care of 170 hours. So, it has saved 88 hours per analyst.

It is very good in terms of the customization of the automated detection and response capabilities. It is granular, and you can adjust it however you want. If it is too high, you can turn it down. If it is too low, you can turn it up.

What is most valuable?

Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic. 

What needs improvement?

The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet.

For how long have I used the solution?

I have been using this solution for about two years.

What do I think about the stability of the solution?

It is rock solid on any issues with stability. It just works great.

What do I think about the scalability of the solution?

It is deployed for all active mailboxes. It is deployed across our entire organization. We use Office 365 for our email, and it is deployed to that.

As far as I know, it wouldn't have any problems with scalability. You pay for however many accounts you want it to monitor. I'm sure they would know better than me if there is a top end, but I doubt it.

How are customer service and support?

Their support is excellent and super responsive. You get a real person right away. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any other solution previously.

How was the initial setup?

It was straightforward and easy. You just use an account with the proper information in Office 365, and all the rest is done on the back end.

What about the implementation team?

We might have bought it through Logicalis. They're good. We've used them for many projects from hardware and software and everything in between.

For deployment, it was just me. I'm the administrator. It is really simple. We had to just count the proper permissions and select the accounts we wanted to monitor, and that's it. It does all the rest in the background.

It requires very low maintenance. Every now and then, I adjust the automated AI score. Usually, I adjust it down as the system learns or gets better. I adjust it as I get more confident that it is not going to catch anything that it shouldn't. They did change something recently around how it integrates with Office 365. So, I just had to redo that integration. It was the same process as the setup. It was super simple. That's all in the last two years.

What was our ROI?

We have absolutely seen a return on investment. It has automatically caught malicious links and emails sent directly to our fiscal department, which has theoretically saved us a big deal.

What's my experience with pricing, setup cost, and licensing?

As compared to everything else we looked at, it was good. It was the best value for the dollars.

Which other solutions did I evaluate?

We've looked at a few. We looked at Agari, and we looked at Darktrace. Darktrace's sales team was pretty scammy. It was incredibly expensive. It was way out of our price range. Agari seemed fine, but it wasn't quite as polished. It didn't seem as polished and didn't fit our needs as well.

What other advice do I have?

My advice would be to go for it. Its value is pretty clear right away. Its value becomes immediately clear as soon as it catches the first thing that is malicious and that would've gone through Microsoft's default filter.

I would rate it a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Flag as inappropriate
Buyer's Guide
Email Security
September 2022
Get our free report covering Cisco, Proofpoint, Microsoft, and other competitors of Agari. Updated: September 2022.
632,539 professionals have used our research since 2012.