IT Central Station is now PeerSpot: Here's why

8x8 Business VoIP OverviewUNIXBusinessApplication

What is 8x8 Business VoIP?

8x8 Virtual Contact Center provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. It is completely cloud-based, significantly reducing both your capital and operating expenses.

8x8 Business VoIP Customers

iCruise.com, Shutterstock, TMW Systems, McDonald's, Allstate Agency, ChenMed, Abode Services, Affiliated Physicians, AHI Corporate Housing, Artco Group, Bank of Cardiff, Bizmatics, DeBoer's, EasyRoommate Vivastreet, Empire Cinemas, H.A.P.P.I., Learn4Life, NetSuite

8x8 Business VoIP Video

Archived 8x8 Business VoIP Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
PeerSpot user
Computer Network Technician II at a educational organization with 1,001-5,000 employees
Real User
The system makes it easier for emergency events to help spread the word. Though, the mobile app side of things is not the greatest.
Pros and Cons
  • "The system makes it easier for emergency events to help spread the word."
  • "The Ring Groups are a great feature because it allows one main line to ring on several phones."
  • "They have a very structured system of individuals and teams in place who help with deployment."
  • "The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone."

What is our primary use case?

District-wide Universal Phone System. We are a very large school district, and it was important to have a "Go To" Phone system. 8x8 was able to meet these goals. 

How has it helped my organization?

Improved communication. The system makes it easier for emergency events to help spread the word. 

What is most valuable?

The Ring Groups are a great feature because it allows one main line to ring on several phones.  The paging system provides a great form of communication to keep a site informed via live messages broadcasted across the phones. 

What needs improvement?

The mobile app side of things is not the greatest. Call quality could be better. It is quite the battery killer on your phone. It has gotten a little better with recent updates, however it still could be better. 

For how long have I used the solution?

Less than one year.

How are customer service and support?

Working with their support team is very easy. 

What about the implementation team?

They have a very structured system of individuals and teams in place who help with deployment. 
Disclosure: I am a real user, and this review is based on my own experience and opinions.