Siebel Reviews

Name: Siebel
Brand: Oracle
Rating: 3.8 (6 reviews)

3.8 out of 5

6 reviews
83% willing to recommend

What is Siebel?

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Siebel is the #7 ranked solution in top Field Service Management solutions, #10 ranked solution in top Product Configuration and Quoting solutions, and #16 ranked solution in top Order Management Hubs. PeerSpot users give Siebel an average rating of 7.6 out of 10. Siebel is most commonly compared to Oracle E-Business Suite: Siebel vs Oracle E-Business Suite.

Buyer's Guide

Field Service Management

August 2025

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Helped 865,295 peers since 2012

Featured Siebel reviews

it_user495873

IT Architect at a financial services firm with 5,001-10,000 employees

Extending the possibility for functional segregation would allow us to decentralize certain functions between different areas. In our organization, the administration of users (or executives who access the system) is done by an area. The management of executive skills is performed by another area, according to the current Siebel. These roles should not be independent.

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Mario Treviño Salazar

Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees

Siebel's most valuable feature is the web interface. As far as CRM's go, it's a very flexible solution, and we're able to customize the business rules with code and to integrate it with middleware applications to manage the rules externally. In our case, we've integrated all our BSS and OSS applications with Siebel using TIBCO v5.6. The application itself contains complete functionalities needed to manage the interactions with clients -- quotes, opportunities, and offers. Also, we can register the interactions with our clients. We have another instance of Siebel CRM (7.8) and in that case we have integrated also with Tibco BW 5.9 and we are currently using other products from Tibco for developing the BPM processes related (Tibco iDecisions as BPM).

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Felix Maximiliano Obes

Project Manager at a transportation company with 1,001-5,000 employees

Siebel Analytics and the contact management features. This feature is the BI engine built for easy reporting and dashboards to visualize all phases of the customer´s lifecycle and devise the right strategies. The Asset and Product modules are separated and comply with most requirements out of the box for a typical CRM implementation. Also, the Contacts feature is very powerful even allowing for bulk email sending. Campaign and opportunities were used to calculate TOV and worked marvelously well.

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Siebel mindshare

Product category:

As of August 2025, the mindshare of Siebel in the Field Service Management category stands at 5.4%, up from 4.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Field Service Management