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SAP HANA Cloud Reviews

Vendor: SAP
4.1 out of 5
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What is SAP HANA Cloud?

SAP HANA Cloud offers a robust platform for managing data in real-time, making it ideal for businesses looking to enhance their analytics and database capabilities. It efficiently supports complex data environments, providing scalability and high performance for enterprises.

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SAP HANA Cloud is the #11 ranked solution in top Database as a Service vendors. PeerSpot users give SAP HANA Cloud an average rating of 8.2 out of 10. SAP HANA Cloud is most commonly compared to Azure Database for PostgreSQL: SAP HANA Cloud vs Azure Database for PostgreSQL.
Buyer's Guide
SAP HANA Cloud
August 2025
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PeerResearch reports based on SAP HANA Cloud reviews

TypeTitleDate
CategoryDatabase as a Service (DBaaS)Sep 10, 2025Download
ProductReviews, tips, and advice from real usersSep 10, 2025Download
ComparisonSAP HANA Cloud vs Amazon RDSSep 10, 2025Download
ComparisonSAP HANA Cloud vs Microsoft Azure SQL DatabaseSep 10, 2025Download
ComparisonSAP HANA Cloud vs MongoDB AtlasSep 10, 2025Download
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Key learnings from peers

Valuable Features

SAP HANA Cloud excels in tight integration across finance, materials, and sales, allowing rapid innovation. It offers scalability, real-time data access, and flexibility in model building and workload management. Real-time analytics and embedded automation features enhance business processes. Multi-tenant architecture provides cost-effective solutions. It consolidates value chains for a unified business view and enables workflows. Machine learning and AI features are promising but require better user education. Business Application Studio access without VPN is advantageous.
  • "Using SAP HANA Cloud, we can replicate the data into HANA and use live data, which improves our business decision-making."
  • "I would rate SAP HANA Cloud nine to ten out of ten."
  • "The best features of SAP HANA Cloud are that its software is effective because it has tight integration between other functions, such as finance, materials, and sales."

Room for Improvement

SAP HANA Cloud's innovation pace lags, lacking AI-driven features. Developers face challenges due to inaccessible databases in HANA Studio and insufficient documentation, impacting usability and feature exploration. The high cost causes client attrition, with limited configuration and slow performance. Improved transparency in support and seamless sandbox capabilities are needed. User experience remains non-intuitive, requiring a more configurable and user-friendly interface. Improvements are needed in process clarity and planning for commercial changes.
  • "SAP HANA Cloud requires extensive documentation before connecting with a human being to troubleshoot an issue."
  • "The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25 days to process."
  • "Regarding SAP HANA Cloud, one significant pain point is the lack of access to the database from the HANA Studio for developers."

Popular Use Cases

Organizations primarily use SAP HANA Cloud for managing procurement and inventory, particularly in finance, supply chain, and HR. Engaging with SAP products like BPC, Business Objects, and SAP BW for HANA, users have extensive experience with both cloud and on-premises deployments. Mid-market enterprises, including manufacturing and service-oriented sectors, deploy SAP HANA Cloud for real-time S/4 reporting and utilizing Business Application Studio for data management. Users find complex scenarios such as module-specific tasks and table creations require learning adjustments.

Service and Support

SAP HANA Cloud's customer service is excellent, maintaining a 99.7% SLA commitment. However, technical support varies. Some consider it always good and reliable, while others find it inadequate, with slow response times and tickets taking over 25 days. The service experience often depends on the support tier, with Tier 1 being satisfactory. Some feel the support process is inefficient, with issues passing through multiple people. Australian context feedback is generally positive in terms of responsiveness.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our SAP HANA Cloud Buyer's Guide for additional reliable information.

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Learn more about SAP HANA Cloud

SAP HANA Cloud integrates data management and advanced analytics in a single solution, optimizing operations for businesses through real-time insights and flexible scalability. It is designed to handle high volumes of data and complex queries while supporting cloud native development. Users benefit from its capability to drive intelligent applications, streamline decision-making processes, and enhance data-driven strategies across industries. Evaluating SAP HANA Cloud involves considering its real-time data processing power, strong security measures, and support for hybrid environments.

What are the most important features of SAP HANA Cloud?
  • Real-Time Analytics: Enables immediate decision-making based on live data
  • Scalability: Allows businesses to easily adjust resources depending on demand
  • Data Security: Offers robust protection measures to safeguard sensitive information
  • Hybrid Cloud Support: Facilitates seamless integration with on-premise systems
What benefits or ROI should users look for?
  • Cost Efficiency: Reduces overall operating expenses by streamlining processes
  • Enhanced Performance: Improves system speed and reliability for critical operations
  • Business Flexibility: Adapts quickly to changing business needs and market conditions
  • Data-Driven Insights: Provides valuable insights that help in strategic decision making

SAP HANA Cloud is implemented across industries such as finance, retail, manufacturing, and healthcare, where real-time data processing and analytics are critical. In finance, it assists with risk management and financial forecasting; in retail, it supports personalized customer experiences and inventory optimization; while in manufacturing, it enhances supply chain management and production efficiency.

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Popular Comparisons

Popular Comparisons
Azure Database for PostgreSQL vs SAP HANA Cloud Logo
Azure Database for PostgreSQL vs SAP HANA Cloud
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SAP HANA Cloud Reviews Summary
Author infoRatingReview Summary
SAP BI Architect at a government with 10,001+ employees4.5I work with SAP HANA Cloud on Azure, appreciating its strong performance, scalability, and real-time reporting. However, limitations include a lack of AI features, inadequate documentation, and restricted database access through HANA Studio for developers.
SAP Analytics Lead at Miracle Software Systems, Inc4.0I use SAP HANA Cloud's Business Application Studio without needing a VPN, which is very convenient. However, the documentation is lacking, making it difficult to explore features. The platform is flexible but expensive, leading some clients to switch to Azure.
Vice President at Knowledgecrop Consulting3.5I’ve used SAP for 25 years and found HANA Cloud's analytics strong but its performance and configurability poor. Support is slow, and it's less suitable than on-premise options. I rate it a seven but prefer other deployment models.
Lead SAP Cloud Services at a computer software company with 201-500 employees4.5I use SAP HANA Cloud to support mid-market businesses due to its real-time analytics, scalability, and ease of deployment, though support transparency and innovation documentation need improvement. ROI is typically realized within six months.
Partner at a consultancy with 51-200 employees3.5I’ve worked with SAP HANA Cloud across procurement, finance, and HR. It offers strong integration and data visibility, though the user experience needs improvement. Implementation was complex, but support has been responsive. I’d rate it a 7 out of 10.
Solution Architect at a tech vendor with 10,001+ employees4.5I've worked with both SAP HANA on-premises and SAP HANA Cloud, participating in deployments. The software effectively integrates finance, materials, and sales but lags in introducing innovations compared to competitors, likely due to thorough testing for robustness.