OpenText EnCase eDiscovery offers valuable features like user-friendly interfaces, simultaneous search processing, image creation and analysis, data recovery including partition repair, and Enscripts customization. Pathways, SweepEnterprise, and EnCase mobiles enhance versatility in data extraction. Users appreciate artificial modeling for stability and competitive pricing. Comprehensive tech search and distinctive user experiences, extended through traditional artificial intelligence, highlight its uniqueness. These make it ideal for indexing, keyword searches, and customized data segregation.
- "The solution is very stable."
- "It indexes much faster, and is more reflexive because of the Enscripts."
- "The most important feature we've found is the Enscripts. That is one powerful feature that I, personally, love to use."
Mobile phone acquisition could be enhanced by embedding it in the law enforcement version. The indexing of Microsoft Exchange Server emails and support for all email types need improvement. Users find the learning curve steep and wish for increased data ingestion capability. Report customization lacks flexibility, and technical support response times are slow. Mobile data extraction features could be expanded. Users experience challenges with repetitive processes and could benefit from improved reporting reliability and performance.
- "The reporting is a bit unreliable. It needs to be better."
- "In the past, incident response time for tech support was slow."
- "We have come across problems with the end-case. We could not find an email discovery type of module and there was not flexibility with the email."
