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Security Engineer at a tech services company with 11-50 employees
Consultant
User friendly implementation, highly secure, and reliable
Pros and Cons
  • "The most valuable features of Okta Workforce Identity are MFA, and SSO, which have high security."
  • "Okta Workforce Identity can improve by having more features in governance."

What is most valuable?

The most valuable features of Okta Workforce Identity are MFA, and SSO, which have high security.

What needs improvement?

Okta Workforce Identity can improve by having more features in governance.

For how long have I used the solution?

I have been using Okta Workforce Identity for approximately one and a half years.

What do I think about the stability of the solution?

Okta Workforce Identity is stable.

How was the initial setup?

Okta Workforce Identity was easy to install, it is user-friendly when it comes to implementation.

What's my experience with pricing, setup cost, and licensing?

The price of Okta Workforce Identity is reasonable.

What other advice do I have?

I rate Okta Workforce Identity a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect at Komatsu
Real User
Top 5
Great single sign-on provision, easy to deploy globally, and issue-free
Pros and Cons
  • "The best feature is the single sign-on provision for the various type of users."
  • "Technical support could be better."

What is our primary use case?

The primary use case is for the authentication of the users. We actually onboarded around 3000 to 4000 users at our go live, which are various application users from across the US and the other regions.

What is most valuable?

The best feature is the single sign-on provision for the various type of users. That is our sole purpose for working on that and utilizing that service as creating a custom solution for a single sign-on would be difficult when we have around 50 applications within our company that has been used by users across the globe. That includes North America plus Europe, Russia, and the Middle East. It is very difficult and complicated to do things on our own. Instead of doing that, we just acquired the service from Microsoft for single sign-on, and for that purpose, we are using the Microsoft Azure Active Directory authentication.

What needs improvement?

From our utilization perspective, they are providing almost everything. That said, the customization, like the data sharing between the application, is something that needs to be improved from their side. For example, we are sharing certain types of data. We have a container application structure, so we have a single sign-on application where we are using the Active Directory authentication, and when the user clicks on that application, the information of that user is passed to the child application, and the child application does not authenticate the user again. That is a single sign-on concept, which is available across 50 applications within that container. We pass a lot of various types of data, therefore, there's a limited capability of doing that in Microsoft Azure as, on the Azure Active Directory, we may be able to create some additional attributes, however, there are certain limitations.

Technical support could be better.

I haven't explored all aspects of the solution just yet. There's still more to look at.

For how long have I used the solution?

We've been using the solution for as far as our last project, in which is currently being used. We have been using it for the last four years.

What do I think about the stability of the solution?

This is a stable solution. Since our product went live in 2017, we never got an issue with respect to authentication.

What do I think about the scalability of the solution?

The product is scalable. It is not even region-specific. You can change the region. For example, if you want to target European users, you can simply purchase a plan for a European server or something like that. Currently, I know that our application is running in the United States region, and our targeted users are from the United States, so our application is working in the North American region, the east area.

How are customer service and support?

Technical support is a thing they need to improve a lot from their side.

The engineers from the Microsoft side are professional, however, the thing is they're working on the shifts. For example, if you encountered an issue which is affecting our production application, and we talk to a guy from Microsoft in Central Standard Time. While he will be available then if the issue is ongoing for more than eight hours, which exceeds their standard working hours, he will just put a hold on the call and will say that my next representative will get back to you on this issue, and when the next representative arrives you kind of need to start over.

How would you rate customer service and support?

Neutral

How was the initial setup?

The Active Directory just plays a role in authenticating the user, and it doesn't do anything else, just authentication. The services where the deployment is being done, that is a different thing. It is an application service in itself. We have an Azure Active Directory service. Besides that, we have application deployments or application services on Azure as well. That is a separate service, which is used for the deployment of the application, so when a user is accessing the application, he is redirected to the Microsoft Azure authentication application where the authentication is being performed. So far, the authentication has been performed, and that user is being redirected to our actual application, which has been deployed on the Azure service. Therefore, there isn't really a direct deployment per se for this product.

What's my experience with pricing, setup cost, and licensing?

I'm not familiar with the pricing aspect of the solution. The client deals with that end of things. My general understanding is that it is quite expensive.

What other advice do I have?

I'd rate the solution an eight out of ten. They do have an outstanding service compared to the competition. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.