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Manager MIS at a mining and metals company with 1,001-5,000 employees
Real User
Top 20
Useful for payroll and the complete hire-to-fire cycle of employees, but its API integration with third-party applications should be improved
Pros and Cons
  • "The most valuable features of the solution are organogram and position-based mapping."
  • "The solution's API integration with third-party applications should be improved."

What is our primary use case?

We use DarwinBox for payroll and the complete hire-to-fire cycle of employees.

What is most valuable?

The most valuable features of the solution are organogram and position-based mapping. One employee has different HODs. In DarwinBox, we can make different positions reporting on different things.

What needs improvement?

The solution's API integration with third-party applications should be improved. There are some issues when it comes to integrating the solution with the SAP system and banking single channels. Multiple things need to be improved in the solution's travel management, expense management, and reimbursement management.

For how long have I used the solution?

I have been using DarwinBox for three years.

What do I think about the stability of the solution?

DarwinBox is a stable solution.

What do I think about the scalability of the solution?

Around 650 white-collar and 2,000 blue-collar job employees are using the solution in our organization.

What was our ROI?

Users will see a return on investment with DarwinBox.

What's my experience with pricing, setup cost, and licensing?

Compared with SuccessFactors, there is no major difference in DarwinBox's cost.

What other advice do I have?

The solution is deployed on the cloud in our organization. The DarwinBox mobile app is excellent for facilitating HR tasks on the go. We plan to move to SAP for ERP and HRMS, sourcing, and procurement, provided the price is in our favor. Otherwise, we will stick with DarwinBox for the long term.

Overall, I rate the solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ayushee  Tiwari - PeerSpot reviewer
Human Resources BP at Sri Balaji University,Pune
Real User
Top 10
The product's servers, integration capabilities, and user interface needs improvement
Pros and Cons
  • "In our company, we use DarwinBox to maintain the data of our employees and for recruitment purposes."
  • "DarwinBox is not a stable solution...DarwinBox is not a scalable solution."

What is our primary use case?

In our company, we use DarwinBox to maintain the data of our employees and for recruitment purposes.

What is most valuable?

I can't speak much about the features of DarwinBox since I don't like it, to be honest.

What needs improvement?

DarwinBox is not at all a user-friendly product. DarwinBox is a product that needs to be made more user-friendly. DarwinBox's UI is not at all interactive and resembles some website that is made with HTML code, making it a very boring website. From an improvement perspective, DarwinBox's UI needs to be made better. There is no data integration possible with DarwinBox. DarwinBox is not a cloud-based product, and its servers are very messed up. The aforementioned areas concerning DarwinBox are aspects that I don't like and need to be considered for improvement in the future.

In general, DrawinBox's servers, integration capabilities, and user interface should be improved.

Every functionality that DarwinBox claims to provide to its users needs improvement.

For how long have I used the solution?

I have been using DarwinBox for a year.

What do I think about the stability of the solution?

DarwinBox is not a stable solution.

What do I think about the scalability of the solution?

DarwinBox is not a scalable solution.

Almost 16,000 employees use DarwinBox in the organization.

DarwinBox is a tool that is regularly and extensively used in the organization. The HR members in my team need to use DarwinBox during most of their work hours, which goes up to 10 hours.

How are customer service and support?

We text or mail our grievances to a different team deployed in our company to connect and handle the communication part with the technical support of DarwinBox. I haven't actually directly connected with the tech support of DarwinBox.

Which solution did I use previously and why did I switch?

In the past, since my company wasn't using any HR software, we were mostly working with Excel.

How was the initial setup?

The product's initial setup is very complex. The setup process is complex since everything needs to be purchased initially from DarwinBox, especially at a time when we need to buy different kinds of domains and SIS servers, making it a very complicated process and a complex tool to use.

What's my experience with pricing, setup cost, and licensing?

My company makes some yearly payments towards the licensing costs attached to DarwinBox. I have no idea about the actual expenses related to the product since a different team in our company handles it.

Which other solutions did I evaluate?

My company plans to move to another HR software. I have recommended my company with a product from SuccessFactors since we work with a lot of data. As I am the strategic partner of human resources in our company, I would want some data that is related to our business. I wanted SmartRecruiters to use some kind of integration of data since I want access to the data that the business uses, and later on, I found SuccessFactors is a good option as it met some of my functional requirements at my workplace. Maybe my company plans to migrate to SuccessFactors in the upcoming financial year.

What other advice do I have?

Any product can be considered expensive if it doesn't meet the demands of an organization. Even if you pay a dollar for a product, and if it fails to meet the company's expectations, then it automatically is an expensive purchase.

I would not recommend the product to other people.

I rate the overall solution a three out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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